Western Union transfer validation options

English (GB)

Dear customer, please read the instructions carefully to learn how you can verify your identity. We’ve listed some methods by which you can verify yourself, please visit your profile to find the verification options available to you.

Dear customer, please read the instructions carefully to learn how you can verify your identity. We’ve listed some methods by which you can verify yourself, please visit your profile to find the verification options available to you.

Visit profile

Verify yourself with a code

 

For US customers only

  1. Visit your profile.
  2. Select one of the following options to verify your identity:
    • Text me:
      You’ll receive a PIN via SMS on your registered phone number.
    • Email me:
      You’ll receive a PIN from Western Union in your registered email.
    • Call me:
      You’ll receive a recorded voice call on your registered phone number with a PIN.

Other verification options

 

For US customers

  1. Visit your profile.
  2. Select one of the following options to verify your identity:
    • Mobile app verification:
      Verify yourself quickly using your registered mobile device.
    • Additional document review:
      Upload some additional documents. These will be reviewed internally by the Western Union team.
    • Bank account verification:
      When you provide your bank account login details, Western Union makes use of the Easy Online Verification (EOV) system in partnership with the bank’s existing verification options. This helps in real-time verification.
    • Card 3DSecure:
      When you use a credit or debit card for sending transfers, you may be asked to enter the three-digit code on the back of the card and/or PIN enabled for the card. This helps in real-time verification.
    • Security question:
      Allows you to answer some security questions to verify yourself.

 

For Canadian customers

  1. Visit your profile.
  2. Select one of the following options to verify your identity:
    • Additional document review:
      Allows you to upload images of the front and back of your IDs. These will be reviewed internally by the Western Union team.
    • Security question:
      Allows you to answer some security questions to verify yourself. These may be payment, ID or transaction history-based questions that are available in the system.

 

For international customers

Confirm whether you uploaded a photo of your ID while sending money:

  • If the ID has not been uploaded, please visit your profile and upload it. We’ll email you within 30 minutes to resolve this. If you don’t receive an email, please call Customer Care.
  • If the ID has been uploaded, you might need to send additional documents to: accountnameverification@wu.com.
  • If you don’t have the upload option in your profile, please call Customer Care to report this issue.