Effective Date: January 25, 2018
This service is brought to you by the Western Union Payments (Malaysia) Sdn Bhd (WUPM) remittance license, called a money services business (MSB) license. This Privacy Statement describes how Western Union collects and uses your personal information that is obtained when you visit or use our website in your country.
INFORMATION WE COLLECT
Western Union collects personal information about you from a variety of sources including but not limited to those below. You consent to the processing of this information for the purposes and ways described in this Privacy Statement including the transfer of your personal information outside of Malaysia to countries including but not limited to the United States.
The personal information we collect includes, but is not limited to, name, address, and telephone number, information about the form of identification used to send or receive a transaction (where we are required by law) including the identification and a copy of the identification document, transaction activity, bank account and payment information, the products and services you have with us and your use of them, and your computer’s IP address and other online activity details.
USE OF INFORMATION
We use the personal information we obtain about our customers for the following activities
By providing your home telephone number, home address, email address and/or mobile telephone you expressly consent to Western Union contacting you from time to time by telephone, post, e-mail or SMS/MMS messaging and targeted or personalized messaging (e.g. on social media and other digital channels) with news, offers, services and promotions concerning Western Union Services. You understand and agree that any charges imposed by the provider of such services are your sole responsibility. You can withdraw your consent at any time.
COOKIES & INTERNET TECHNOLOGY
We use internet technologies like cookies and web beacons for a variety of purposes, including, but not limited to, those identified below.
INFORMATION WE DISCLOSE
We may disclose personal information to the following:
Western Union and our affiliates worldwide may disclose your personal information, including, but not limited to, your name, customer ID number, address, transaction patterns and bank account information, (i) if we are required to do so by domestic or foreign law or legal process or (ii) to law enforcement authorities or other government officials (including those in this country, the United States or elsewhere) for purposes such as detecting, investigating, prosecuting and preventing crimes, including money laundering and related criminal activity, and the recipients may further disclose the personal information for these and other related purposes.
CONFIDENTIALITY AND SECURITY
We endeavor to maintain physical, technical and procedural safeguards that comply with applicable government laws and regulations to guard your personal information. We also endeavor to restrict information access to our employees, agents and representatives that need to know it. Despite our efforts, and as you probably know, third parties may unlawfully intercept or access transmissions sent to us or may wrongly instruct you to disclose personal information to them while posing as Western Union.
Where you have provided us with your consent to use, store or disclose your information, you have the right to withdraw your consent at any time by using the contact details below. If you do withdraw your consent, we will cease using that information unless we are required to continue to do so by law.
Western Union maintains your choice and transaction history based on our record retention policies. If you do not perform another transaction within the retention time period, your personal information, as well as your choice will be removed.
OBLIGATORY PERSONAL INFORMATION
It is obligatory that you supply us the details marked with asterisk (*) in our registration form (collectively, “compulsory personal information”). If you fail to supply us the compulsory personal information, we may refuse to process your personal information for any of the Purposes and/or result in us being unable to provide you with the services and/or products requested.
ACCURACY OF INFORMATION
You may request details of the personal information we hold and request us to correct or erase any erroneous or out-of-date personal information. Please contact Western Union by calling 1800-81-3399 or email sent to firstname.lastname@example.org or by using the Contact Us section of the Website. We reserve the right to independently verify claims made. To protect your privacy, we will also take reasonable steps to verify your identity before making any corrections. Where permitted by law, we reserve the right to assess a service charge for providing you any information in connection with your request.
Western Union’s Website may be linked to or from third party Websites. Western Union is not responsible for the content or privacy practices employed by Websites that are linked to or from our Website.
Western Union reserves the right to modify this Privacy Statement. Updated Privacy Statements will be posted on this Website when amendments occur. We urge you to review this Privacy Statement when you visit to obtain the most current statement. You may change your choices at any time.
In the event of any inconsistency between the English version and the Bahasa Malaysia version of this Notice, the English version shall prevail over the Bahasa Malaysia version.