Privacy Statement

My WU Programme - Hong Kong
Western Union International Limited
Effective Date: ___ February 2017

This Online Privacy Statement describes how Western Union collects and uses your personal information (“Information”) that we obtain when you use our online services, including when visiting and/or using our website and mobile applications in Hong Kong.

INFORMATION WE COLLECT

Western Union collects Information about you from a variety of sources including but not limited to those listed below. You consent to the collection, transfer and storage of this Information by computers or other transfer or storage devices in countries including but not limited to the United States, whose laws on holding personal data may be less stringent.

  • We collect Information you supply when: (a) you ask us or one of our affiliated companies, Western Union agents or suppliers (“Affiliates”) to send or receive money or to provide other goods or services; (b) you submit Information on applications or other forms to us or our Affiliates; or (c) you otherwise submit Information to us, our Affiliates or others;
  • We collect Information about your transactions with us, our Affiliates or others;
  • We collect Information about you from a variety of third party sources such as our business customers, government agencies and consumer and credit reporting agencies and other suppliers of public information;
  • We collect Information about the domain and host from which you access the Internet; your computer’s Internet address; the browser and operating system software you use; the date and time you access our Web site and the Internet address of the site from which you linked to our Web site when you visit us;
  • We may collect and retain your bank card details for use in future transactions; and
  • We collect Information on your online activity as described in the paragraph below titled “COOKIES AND INTERNET TECHNOLOGY”.

The information we collect includes name, address, and telephone number, information about the form of identification used to send or receive a transaction (required by law in some instances and used by Western Union to prevent fraud), transaction activity, and your computer’s internet address.

USE OF INFORMATION

At Western Union, we use the information we obtain about our customers for the following activities:

  • To provide, deliver and assist us in providing and delivering any products and services to you (including money transfers, loyalty programmes, and other products or services) and to help us improve and develop these services;
  • To keep you informed by sending you commercial communications from time to time by telephone, email, SMS/MMS messaging, and targeted or personalized messaging, subject to any choices you have made about Western Union or third party products and services, loyalty programmes or other updates;
  • To verify any of the information you provide in order to effect, administer and enforce transactions, to manage our customer relationships, to provide the requested products and services, to sign up agents, to ensure your eligibility for any services, or products you apply for, and to maintain accuracy of our records;
  • To comply with legal obligations including those aimed at preventing money laundering regulations;
  • To allow you to change web pages during your visit without having to re-enter your password;
  • To store your preferences and other information and to track activity on our website;
  • To better understand the effectiveness of our promotional campaigns;
  • To determine whether you came to our site from a banner ad or an affiliate website;
  • To deliver Information specific to your interests on additional web sites;
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  • To determine whether you've acted on our promotional messages; and
  • To improve the running of this site and to improve customer experience and the running of our business.

COOKIES & INTERNET TECHNOLOGY

We use internet technologies like cookies and Web beacons for a variety of purposes, including, but not limited to, those identified below.

  • To assist us in providing services to you;
  • To allow you to change Web pages during your visit without having to re-enter your password;
  • To temporarily track activity on our Web site;
  • To determine whether you came to our site from a banner ad or an Affiliate Web site;
  • To deliver Information specific to your interests on additional Web sites; or
  • To identify you when you visit the Website, to personalize the content of the Website for you and to assist you in carrying out transactions and accessing account information.

Western Union has implemented the capability for the user to manage cookies on our websites. We will only read or write cookies based on your preference level, (note: cookies set prior to you changing your preference level are maintained on your computer, to remove them please refer to your browser settings). If your browser does not support JavaScript you can find out about the cookies used on our sites and can only manage the use of cookies through your web browser settings. Please note that if you disable all cookies on your browser, this will limit the features of this site and may impact the ability to complete your transaction.

Click here to manage your cookies

For more information on how Western Union uses cookies click here

INFORMATION WE DISCLOSE

Subject to your consent or as otherwise permitted by law, we may disclose the Information we collect in the paragraphs titled, "INFORMATION WE COLLECT" and "COOKIES AND INTERNET TECHNOLOGY" to our Affiliates and to unaffiliated third parties as described below for any of the purposes described in the statement, including those described in the paragraph entitled “USE OF INFORMATION”.

We may disclose Information to any Western Union Affiliate to effect, administer and complete transactions or deliver products or services including, but not limited to:

  • Western Union group companies including but not limited to Western Union International Limited; Western Union Financial Services Inc; Western Union Payment Services Ireland Limited; Western Union Payment Services UK Limited;
  • Companies which help us run or improve the running of our business or which help us deliver products and services to you and to banks, credit card companies, credit reference agencies;
  • In order to comply with legal, regulatory, security and processing requirements, government and foreign government requirements applicable to us, our Affiliates or service providers, including but not limited to anti-money laundering laws;
  • To organizations which help us process transactions, validate customer information, and help us prevent debt, fraud, theft or loss;
  • As permitted or required by law;
  • We may disclose Information about current and former customers to perform marketing, business analysis and advertising services to companies with whom we have contractual or joint marketing arrangements upon notice that you have provided unambiguous consent (opt-in) for the use of Information for these purposes.

CONFIDENTIALITY AND SECURITY

We endeavor to maintain physical, technical and procedural safeguards that comply with applicable government laws and regulations to guard your Information. We also endeavor to restrict Information access to our employees, agents and representatives that need to know it. Despite our efforts, and as you probably know, third parties may unlawfully intercept or access transmissions sent to us or may wrongly instruct you to disclose Information to them while posing as Western Union.

PERSONAL CHOICE

Where you have provided us with your consent to use, store or disclose your Information you have the right to withdrawn your consent at any time by using the contact details below. If you do withdraw your consent, we will cease using that Information unless we are required to continue to do so by law.

Western Union maintains your choice and transaction history based on our record retention policies. If you do not perform another transaction within the retention time period, your Information, as well as your choice will be removed.

ACCURACY OF INFORMATION

You may request (by contacting us in the manner set out below) details of the Information we hold and request us to correct or erase any erroneous or out-of-date Information. We reserve the right to independently verify claims made. To protect your privacy, we also will take reasonable steps to verify your identity before providing details or corrections. Where permitted by law, we reserve the right to assess a service charge for providing you any information in connection with your request.

EXTERNAL WEBSITES

Western Union’s Web site may be linked to or from third party Web sites. Western Union is not responsible for the content or privacy practices employed by Web sites that are linked to or from our Web site.

CHANGES

Western Union reserves the right to modify this Privacy Statement. Updated Privacy Statements will be posted at this Web site when amendments occur. We urge you to review this Privacy Statement when you visit to obtain the most current statement. You may change your choices at any time.

CONTACT US

If you have any questions or queries, please contact us.