Effective Date: April 2016

This Privacy Statement describes how Western Union collects and uses your personal information that we obtain when you visit or use our website or mobile applications.


Western Union collects personal information about you from a variety of sources including but not limited to those below. You agree to the processing of this information for the purposes and ways described in this Privacy Statement, including the transfer of your personal information outside of your country to countries including, but not limited to, the United States.

The types of personal information we collect and share depend on the product or service you have with us. This information can include, without limitation and depending on the service you use:

We collect your personal information when you:

We also collect personal information about you from a variety of sources, such as, computer systems and mobile devices, our business customers, government agencies, advertising agencies and networks, social media operators and networks, consumer and credit reporting agencies, and other suppliers of information, to assist us in providing you with the products or services requested or to assist us in running our business. We may collect, track and combine information across devices, platforms and transaction channels.

We collect personal information when we are required to do so by law and as part of compliance programs, in particular those related to anti-money laundering and preventing criminal and fraudulent activity.

We collect personal information on your online activity as described in the paragraph below titled “COOKIES AND INTERNET TECHNOLOGY”.

If you do not provide information that is required, we may be unable to provide you with the requested services.


We use the personal information we obtain for the following activities:


We, our service providers and other third parties may use internet technologies such as cookies, pixels and web beacons to collect information such as browser type, operating system, network information, time spent on the website or app, pages visited, language preferences, and your relationship with us.

We use this information for a variety of purposes, including, but not limited to, those identified below.

In addition, we use cookies, software and other mechanisms to help us prevent and detect fraud, theft, money laundering and other illegal or illegitimate activities. To do this we may use computer and mobile device information such as the domain and host you use to access the internet including details such as your device IP address; mobile device geolocation, number and other information from and about your device (such as device properties, settings, applications, stored information and usage) and carrier; the browser and operating system software you use; social profile and network information.

We also have relationships with advertising companies, who may use cookies, pixels, web beacons, app or device information or related information to display advertising tailored to your interests or location. To learn more about this type of advertising, visit the Network Advertising Initiative at www.networkadvertising.org/choices. To opt-out of tailored advertising delivered by other advertising companies, you should choose the appropriate settings in your browser(s) (e.g., block cookies), device (e.g., turn “Location” off) and app(s). Please note that if you do not accept cookies or change your device or app settings, you may experience some inconvenience in your use of our website or app and some online or mobile products and services.


Western Union does not honor any web browser “do not track” signals or other mechanisms that provide you the ability to exercise choice regarding the collection of personal information about your online activities over time and across third-party websites or online services.  In addition, other parties may collect personal information about your online activities over time and across different websites when you use our website or any of our services.


We may disclose personal information to the following:

Western Union and our affiliates worldwide may disclose your personal information, including, but not limited to, your name, customer ID number, address, transaction patterns and bank account information, (i) if we are required to do so by domestic or foreign law or legal process or (ii) to law enforcement authorities or other government officials (including those in this country, the United States or elsewhere) for purposes such as detecting, investigating, prosecuting and preventing crimes, including money laundering and related criminal activity, and the recipients may further disclose the personal information for these and other related purposes.


To help protect your personal information from unauthorized access and use, we endeavor to use reasonable security measures. These measures can include physical, technical and procedural safeguards such as computer safeguards and secured files and buildings. We also endeavor to limit access to personal information to our employees, agents and representatives that need to know. Despite our efforts, third parties may unlawfully intercept or access your personal information, transmissions sent to us, or may wrongly instruct you to disclose personal information to them while posing as Western Union, or by misinforming you about our services.  Always use caution and good judgment when sending money and when using internet and mobile technologies.


Where you have provided us with your consent to use, store or disclose your information, you have the right to withdrawn your consent at any time by using the contact details below. If you do withdraw your consent, we will cease using that information unless we are required to continue to do so by law.

Western Union maintains your choice and transaction history based on our record retention policies. If you do not perform another transaction within the retention time period, your personal information, as well as your choice will be removed.


You may request (by contacting us in the manner set out below) details of the personal information we hold and request us to correct or erase any erroneous or out-of-date personal information. We reserve the right to independently verify claims made. To protect your privacy, we will also take reasonable steps to verify your identity before making any corrections. Where permitted by law, we reserve the right to assess a service charge for providing you any information in connection with your request.


Our website may be linked to or from third party Websites. Western Union is not responsible for the content or privacy practices employed by websites that are linked to or from our Website.


Western Union reserves the right to modify this Privacy Statement. Updated Privacy Statements will be posted on this website and app when amendments occur. We urge you to review this Privacy Statement when you visit to obtain the most current statement.


If you have any questions or queries, please:

Corporate Headquarters

Privacy Office

12500 E. Belford Ave

Englewood, CO 80112