This Privacy Statement describes the way Western Union Network (Canada) Company (“Western Union”) collects and uses the personal information that we obtain when you visit our website or use our mobile app. If you whish to withdraw your consent to the Privacy Statement, you will be able to do so, at any time, by removing the mobile app from your device.
INFORMATION WE COLLECT
Western Union and collects personal information about you from a variety of sources including but not limited to those below. You agree to the processing of this information for the purposes and ways described in this Privacy Statement, including the transfer of your personal information outside Colombia to countries including, but not limited to, the United States.
The types of personal information we collect and share depend on the product or service chosen. This information may include, without limitation:
· government identification documents, such as driver’s license, state identification, passport, visa, or tax identification number, and other information required to comply with financial services regulations such as proof of income or funds and purpose of transaction;
· name, address, email address, mobile and home telephone number, age, date of birth, gender, citizenship, occupation and marital status;
· account balances, transaction history and loyalty program information;
· credit, debit, bank account and payment history information; and
· computer and mobile device information, such as the domain and host you use to access the Internet; your device’s IP address; mobile device geolocation, number and other information from and about your device (such as device properties, settings, applications, stored information and usage) and carrier; the browser and operating system software you use; websites you have visited or later visit, social profile and network information; the date and time you access our website, the internet address used to link to our website when you visit us and cookie information.
We collect your personal information when you:
We also collect personal information about you from a variety of sources, such as, computer systems and mobile devices, our business customers, government agencies, advertising agencies and networks, social media operators and networks, consumer and credit reporting agencies, and other suppliers of information, to assist us in providing you with the products or services requested or to assist us in running our business. We may collect, track and combine information across devices, platforms and transaction channels.
We collect personal information when we are required to do so by law and as part of compliance programs, in particular those related to anti-money laundering and preventing criminal and fraudulent activity.
We collect personal information on your online activity as described in the paragraph below titled “COOKIES AND INTERNET TECHNOLOGY”.
If you do not provide information that is required, we may be unable to provide you with the requested services.
USE OF INFORMATION
We use the personal information we obtain for the following activities:
COOKIES & INTERNET TECHNOLOGY
We, our service providers and other third parties may use internet technologies such as cookies, pixels and web beacons to collect information such as browser type, operating system, network information, time spent on the website or app, pages visited, language preferences, and your relationship with us.
We use this information for a variety of purposes, including, but not limited to, those identified below.
INFORMATION WE DISCLOSE
We may disclose personal information to the following:
Western Union and our affiliates worldwide may disclose your personal information, including, but not limited to, your name, customer ID number, address, transaction patterns and bank account information, (i) if we are required to do so by domestic or foreign law or legal process or (ii) to law enforcement authorities or other government officials (including those in this country, the United States or elsewhere) for purposes such as detecting, investigating, prosecuting and preventing crimes, including money laundering and related criminal activity, and the recipients may further disclose the personal information for these and other related purposes.
CONFIDENTIALITY AND SECURITY
To help protect your personal information from unauthorized access and use, we endeavor to use reasonable security measures. These measures can include physical, technical and procedural safeguards such as computer safeguards and secured files and buildings. We also endeavor to limit access to personal information to our employees, agents and representatives that need to know. Despite our efforts, third parties may unlawfully intercept or access your personal information, transmissions sent to us, or may wrongly instruct you to disclose personal information to them while posing as Western Union, or by misinforming you about our services. Always use caution and good judgment when sending money and when using internet and mobile technologies.
Where you have provided us with your consent to use, store or disclose your information, you have the right to withdraw your consent at any time by using the contact details below. If you do withdraw your consent, we will cease using that information unless we are required to continue to do so by law.
Western Union maintains your choice and transaction history based on our record retention policies. If you do not perform another transaction within the retention time period, your personal information, as well as your choice will be removed.
ACCURACY OF INFORMATION
You may request (by contacting us in the manner set out below) details of the personal information we hold and request us to correct or erase any erroneous or out-of-date personal information. We reserve the right to independently verify claims made. To protect your privacy, we will also take reasonable steps to verify your identity before making any corrections. Where permitted by law, we reserve the right to assess a service charge for providing you any information in connection with your request.
Our website may be linked to or from third party Websites. Western Union is not responsible for the content or privacy practices employed by websites that are linked to or from our Website.
Western Union reserves the right to modify this Privacy Statement. Updated Privacy Statements will be posted on this website and app when amendments occur. We urge you to review this Privacy Statement when you visit to obtain the most current statement.
If you have further questions, please address them to:
Corporate Headquarters Privacy Office,
12500 E. Belford Ave
Englewood, CO 80111.
By email: Privacy@westernunion.com
By phone: +1-720-332-1000