WESTERN UNION FINANCIAL SERVICES (CANADA), INC.
Effective Date: May 23, 2016
This Privacy Statement describes how Western Union Financial Services (Canada), Inc. (“Western Union Canada”, “we”, “us” and “our”) collects, uses, transfers and discloses Personal Information we obtain from you when visiting our websites, or that we otherwise collect about you, including in connection with providing Western Union® and Vigo® products or services to you. “Personal information” is information about an identifiable individual, as more particularly defined or limited under applicable Canadian privacy legislation.
For purposes of this Privacy Statement, “Affiliates” mean companies related by common ownership or control. They can be financial and nonfinancial companies. “Non Affiliates” mean companies not related by common ownership or control. They can be financial and nonfinancial companies.
INFORMATION WE COLLECT
Western Union Canada collects Personal Information about you from a variety of sources, including but not limited to those listed below. We collect Personal Information:
The types of Personal Information we collect depend on the product or service you have with us, including information required to send or receive a transaction. This can include, without limitation:
You agree to the processing of your Personal Information for the purposes and ways described in this Privacy Statement including the transfer of your Personal Information outside of the country where you may have accessed our websites, including but not limited to, the United States.
HOW WE USE PERSONAL INFORMATION
Western Union Canada uses Personal Information for the following purposes:
INFORMATION WE DISCLOSE
We may disclose your Personal Information as follows:
Law enforcement in Canada and in foreign countries may, without your consent (or our consent), communicate information to other authorities, including the police forces, for example, if there is reasonable cause to believe that a criminal or penal offence has been committed or is about to be committed.
Law enforcement may communicate, without your consent (or our consent) information to governmental bodies or agencies identified in the law for the prosecution of offences, for the prevention, detection or repression of crime or for any other purposes set forth in the law.
OFFERS, PROMOTIONS AND OPTING OUT
Western Union Canada may use your Personal Information and information about your use of our services (e.g. frequency, value of money transfer, or destination country) for marketing and solicitation purposes to send you offers, promotions or information about additional products and services of Western Union Canada, our Affiliates and Non Affiliates that may be of interest to you, in accordance with applicable laws. In addition, Western Union Canada may, with your consent, disclose your contact details to third parties to permit those organizations to offer and provide information about their products and services that may interest you. These Affiliates and Non Affiliates may include, as examples:
You may “opt out” or withdraw consent to the use and/or disclosure of your Personal Information for the purposes described in this section at any time by contacting us as described in “Contact Us” below.
While you may opt out of use and disclosure of your Personal Information for marketing purposes, you may not opt out of the use and disclosure of your Personal Information for service and transactional related purposes, including the receipt of service and transactional related communications, and other purposes required or permitted by law.
COOKIES & INTERNET TECHNOLOGY
We, our service providers and other third parties may use internet technologies such as cookies, pixels and web beacons to facilitate the services we provide on our websites and your use of our websites, including:
Our websites are not directed at children under the age of 13. Western Union Canada does not knowingly collect or maintain Personal Information at our websites from those we actually know are under the age of 13.
Our websites may be linked to or from third party websites. Western Union Canada is not responsible for the content or privacy practices of websites that are linked to or from our websites. You are advised to review the privacy policies of any third party websites you visit.
Consent to the collection, use and disclosure of Personal Information may be given in various ways. Consent can be express (for example, orally, electronically or on a form you may sign describing the intended uses and disclosures of Personal Information) or implied (for example, when you provide information necessary for a service you have requested). You may provide your consent in some circumstances where notice has been provided to you about our intentions with respect to your Personal Information and you have not withdrawn your consent for an identified purpose, such as by using an “opt out” option provided, if any. Consent may be given by your authorized representative (such as a legal guardian or a person having a power of attorney).
You may withdraw your consent to our collection, use and disclosure of Personal Information at any time, subject to contractual and legal restrictions and reasonable notice. Note that if you withdraw your consent to certain uses of your Personal Information, we may no longer be able to provide certain of our products or services. Note also that where we have provided or are providing services to you, your consent will be valid for so long as necessary to fulfill the purposes described in this Privacy Statement or otherwise at the time of collection, and you may not be permitted to withdraw consent to certain necessary uses and disclosures (for example, but not limited to, maintaining reasonable business and transaction records, disclosures to Canadian and foreign government entities as required to comply with laws, and reporting on credit information after credit has been granted, if applicable).
We may also be required or permitted under statute or regulation to collect, use or disclose Personal Information without your consent, for example to comply with a court order, to comply with local or federal regulations or a legally permitted inquiry by a government agency, or to collect a debt owed to us.
CONFIDENTIALITY AND SECURITY
We endeavor to maintain reasonable physical, technical and procedural safeguards to help protect Personal Information against loss, theft, unauthorized access, disclosure, copying, use or modification. We also endeavor to limit access to Personal Information to only employees, agents and representatives that need to know. Despite our efforts, third parties may unlawfully intercept or access your Personal Information, transmissions to us, or may wrongly instruct you to disclose information to them by posing as Western Union or by misinforming you about our services. Always use caution and good judgment when sending money and when using Internet and mobile technologies.
ACCESS AND CORRECTION
You may request access or correction of your Personal Information in our custody or control by contacting us in the manner set out below. Your right to access or correct your Personal Information is subject to applicable legal restrictions. To help protect your privacy and security, we may require additional information when trying to verify your identity.
Western Union Canada reserves the right to modify this Privacy Statement from time to time. Updates to this Privacy Statement will be posted at this website when amendments occur. You can also obtain updated Privacy Statements by contacting us in the manner set out below. We urge you to review this Privacy Statement frequently to obtain the current version. Your continued provision of Personal Information or use of our services following any changes to this Privacy Statement constitutes your acceptance of any such changes.
Western Union Financial Services (Canada), Inc.,
330 Bay Street | Suite 300
Toronto, ON | M5H 2S8, Canada
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