Western Union Financial Services, Inc. - Privacy Statement (United States)
This Privacy Statement applies to information collected by Western Union Financial Services, Inc. in connection with the Western Union®, Vigo® and Orlandi ValutaSM services.
|FACTS||WHAT DOES WESTERN UNION FINANCIAL SERVICES, INC. DO WITH YOUR PERSONAL INFORMATION?|
|Why?||Financial companies choose how they share your personal information, whether you send money, receive money, or we otherwise collect information about you. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.|
The types of personal information we collect and share depend on the product or service you have with us. This information can include, without limitation:
You consent to our collection, transfer and storage of information by computers or other transfer or storage devices in the United States and elsewhere.
|When?||This Privacy Statement was last modified on October 3, 2016.|
|How?||All financial companies need to share customers’ and consumers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ and consumers’ personal information; the reasons Western Union Financial Services, Inc. chooses to share; and whether you can limit this sharing.|
|Reasons we can share your personal information||Does Western Union Financial Services, Inc. share?||Can you limit this sharing?|
|For our everyday business purposes
such as to process your transactions; manage our consumer relationships; provide requested products and services; maintain your account(s); respond to court orders and legal investigations; report to credit bureaus; gather information about website access, usage and performance; enhance your consumer experience; validate your creditworthiness or your identity; in connection with a merger, acquisition or sale of the company or any of its assets; make risk decisions; detect and prevent fraud and other illegal activity; or as otherwise permitted or required by law
|For our marketing purposes
such as to offer our products and services to you or notify you about future events and promotions
|For joint marketing with other financial companies||Yes||No|
|For our affiliates' everyday business purposes
such as information about your transactions and experiences
|For our affiliates' everyday business purposes
such as information about your creditworthiness
|For our affiliates to market to you||Yes||Yes|
|For nonaffiliates to market to you||Yes||Yes|
|To limit our sharing||
Please note: If you are a new consumer or customer, we can begin sharing your information 30 days from the date we provided this notice. When you are no longer our consumer or customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.
Note: Disclosures not subject to an opt-out choice include: disclosures necessary to effect, administer or enforce a transaction you request; disclosures to our authorized service providers (including Western Union Agents); disclosures permitted or required by law or disclosures to prevent fraud or other illegal activities.
|Questions?||Call 1-800-562-2598 or click on the “Contact Us” link at the bottom of the page at westernunion.com|
|Who we are|
|Who is providing this notice?||Western Union Financial Services, Inc.|
|What we do|
|How does Western Union Financial Services, Inc. protect my personal information?||To help protect your personal information from unauthorized access and use, we endeavor to use reasonable security measures. These measures can include physical, electronic and procedural safeguards such as computer safeguards and secured files and buildings. We also endeavor to limit access to personal information to only employees, agents and representatives that need to know. Despite our efforts, third parties may unlawfully intercept or access your personal information, transmissions to us, or may wrongly instruct you to disclose information to them by posing as Western Union or by misinforming you about our services. Always use caution and good judgment when sending money and when using internet and mobile technologies.|
|How does Western Union Financial Services, Inc. collect my personal information?||
We collect your personal information, for example, when you:
We also collect information about you from a variety of sources, including without limitation, computer systems and mobile devices; third party sources such as our business clients, government agencies, advertising agencies and networks, social media operators and networks, and other suppliers of information; and consumer reporting agencies. We may collect, track and combine information across devices, platforms and transaction channels.
|Why can't I limit all sharing?||
Federal law gives you the right to limit only
State laws and individual companies may give you additional rights to limit sharing. For details, see the “To limit our sharing” section.
|What happens when I limit sharing for an account I hold jointly with someone else?||Your choices will apply to everyone on your account.|
|Affiliates||Companies related by common ownership or control. They can be financial and nonfinancial companies.|
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
We may also disclose information to companies that perform marketing services for us or other financial institutions with whom we have joint marketing arrangements.
|Joint Marketing||A formal agreement between nonaffiliated financial companies that together market financial products or services to you.|
|Other important information|
|VERMONT AND CALIFORNIA CONSUMERS
Western Union will disclose information about consumers with a Vermont or California mailing address only with your written authorization (“consent’), unless otherwise permitted or required by law. Written authorizations from Vermont consumers may be delivered to us at the email or mailing address below and must contain your name, address, signature and your consent. You may revoke your consent at any time by calling us at 1-800-562-2598, or by writing or emailing us at the addresses below. California consumers should contact us at the mailing address below for instructions on how to deliver their consent.
If you have a complaint, first contact the consumer assistance division of Western Union Financial Services, Inc. at 1-800-562-2598, if you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.
INTERNET TECHNOLOGY & INTERNET-BASED ADVERTISING
We, our service providers and other third parties may use technologies such as cookies, pixels and web beacons to collect information such as browser type, operating system, network information, time spent on the website or app, pages visited, language preferences, and your relationship with us.
We use this information for a variety of purposes, including but not limited to, those identified below:
We do not honor any Web browser “do not track” signals or other mechanisms that provide you the ability to exercise choice regarding the collection of personally identifiable information about your online activities over time and across third-party websites or online services. In addition, other parties may collect personally identifiable information about your online activities over time and across different websites when you use our website or any of our services.
Our website is not directed at children under the age of 13. Western Union does not knowingly collect or maintain information at our website from persons under the age of 13.
Our website may be linked to or from third party websites. Western Union is not responsible for the content or privacy practices of websites that are linked to or from our website.
Western Union reserves the right to modify this Privacy Statement. You can get updated Privacy Statements by calling us at 1-800-562-2598 or by visiting our website at www.westernunion.com.