Send money
Track transfer
Find locations
Help
Send money
Track transfer
Find locations
Help
Profile
History
MyWU Rewards
My Receivers
Settings
Register
Log in
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Send money
Track transfer
Find locations
Help
Profile
History
MyWU Rewards
My Receivers
Settings
Register
Log in
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Sheldon Cooper
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Send money
Track transfer
Find locations
Profile
Send money
Track transfer
Find locations
Profile
History
MyWU Rewards
My Receivers
Help
Settings
Register
Log in
0124_menu
Created with Sketch.
0022_close
0001_account
Created with Sketch.
Sheldon Cooper
Logout
Log in
Register
Send money
Track transfer
Find locations
Profile
History
MyWU Rewards
My Receivers
Help
Settings
Register
Log in
0091_profile-pic
Created with Sketch.
Sheldon Cooper
Logout
Frequently Asked Questions
Send money online
Can I change the name on a money transfer?
Can I send a money transfer online with Western Union in Australia?
What do I need to send a money transfer online in Australia?
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Send money in person
How do I send money with Western Union?
How do I send money from an agent location in Australia?
How long will it take before the receiver can collect the money after I send it?
View all questions →
Send money to a bank account
Can I send money to a bank account?
In which countries can I send money directly to my receiver’s bank account?
How do I send money to a bank account from Australia?
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Registration
Why should I register on Western Union Australia’s website?
How to sign up?
How to login?
View all questions →
ID verification
How to verify your ID online?
How to verify your ID at Agent location?
View all questions →
Consumer protection
What can I do to protect myself from fraud in Australia?
Are there common consumer fraud scenarios to be aware of?
What should I do if I receive a suspicious email from someone claiming to be Western Union?
View all questions →
Western Union money transfer
What is a Western Union money transfer?
Why should I send money with Western Union?
How much does a money transfer cost in Australia?
View all questions →
Receive money
How can I find an agent location in Australia?
How do I pick up my money?
What is acceptable identification to collect money at an agent location in Australia?
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Mobile app
Does Western Union Australia have a mobile app?
What services can I access with the Australian mobile app?
Does it cost anything to use the Australian mobile app?
View all questions →
Track a transfer
How can I find out the status of my money transfer?
How can I find out if my money transfer has been paid?
Why is my money transfer status “On Hold”?
View all questions →
Fees & exchange rates
How much does a money transfer cost in Australia?
How can I find out the exchange rate before I send money online from Australia?
Why did my exchange rate change from the last time I sent a money transfer?
View all questions →
MyWU®
What is the My WU rewards program?
How do I sign up for My WU?
Can I sign up for My WU at a Western Union Agent location?
View all questions →
Agent locations
What are Western Union agent locations?
When are Western Union services available in Australia?
How do I find a Western Union agent location in Australia?
View all questions →
COVID-19
Is Western Union open for business?
I cannot pick up my money transfer because no agent locations are open due to COVID-19
If I can’t pick up my money transfer, what will happen to my money?
View all questions →
Can’t find what you are looking for?
If you need to get in touch with Western Union, don’t hesitate to contact our
Customer Care