Send money online

Can I change the name on a money transfer?

Can I send a money transfer online with Western Union in Australia?

What do I need to send a money transfer online in Australia?

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Send money in person

How do I send money with Western Union?

How do I send money from an agent location in Australia?

How long will it take before the receiver can collect the money after I send it?

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Send money to a bank account

Can I send money to a bank account?

In which countries can I send money directly to my receiver’s bank account?

How do I send money to a bank account from Australia?

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Registration

Why should I register on Western Union Australia’s website?

How to sign up?

How to login?

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ID verification

How to verify your ID online?

How to verify your ID at Agent location?

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Consumer protection

What can I do to protect myself from fraud in Australia?

Are there common consumer fraud scenarios to be aware of?

What should I do if I receive a suspicious email from someone claiming to be Western Union?

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Western Union money transfer

What is a Western Union money transfer?

Why should I send money with Western Union?

How much does a money transfer cost in Australia?

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Receive money

How can I find an agent location in Australia?

How do I pick up my money?

What is acceptable identification to collect money at an agent location in Australia?

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Mobile app

Does Western Union Australia have a mobile app?

What services can I access with the Australian mobile app?

Does it cost anything to use the Australian mobile app?

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Track a transfer

How can I find out the status of my money transfer?

How can I find out if my money transfer has been paid?

Why is my money transfer status “On Hold”?

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Fees & exchange rates

How much does a money transfer cost in Australia?

How can I find out the exchange rate before I send money online from Australia?

Why did my exchange rate change from the last time I sent a money transfer?

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MyWU®

What is the My WU rewards program?

How do I sign up for My WU?

Can I sign up for My WU at a Western Union Agent location?

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Agent locations

What are Western Union agent locations?

When are Western Union services available in Australia?

How do I find a Western Union agent location in Australia?

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Sending large transfers

What qualifies as a large amount money transfer?

What is the limit of the amount that I can transfer through Western Union?

Are there any additional checks to sending multiple large amount money transfers in a short period of time?

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COVID-19

Is Western Union open for business?

I cannot pick up my money transfer because no agent locations are open due to COVID-19

If I can’t pick up my money transfer, what will happen to my money?

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