Frequently Asked Questions

FAQ / Send money in person

Send money in person

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How can I find an agent location in Australia?

You can find an agent location on our website.

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How do I send money from an agent location in Australia?

Just complete a money transfer form with the required receiver information, and give the agent an accepted form of government-issued photo ID and payment.

The agent will immediately process the transaction and give you a receipt with a tracking number (MTCN). Share the tracking number with your receiver so they can pick up the money*.

* Do not disclose your transaction details, including your MTCN, to anyone other than your intended receiver.

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How long will it take before the receiver can collect the money after I send it?

Once the agent has processed the transaction and given you a receipt with a tracking number (MTCN), your receiver will be able to collect the money within minutes** from participating agent locations around the world.

** Funds availability is subject to the terms and conditions of the service. Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, Agent location hours, differences in time zones, or selection of delayed options.

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What do I need to send money from an agent location in Australia?

You’ll need your receiver’s full name (as it appears on their ID) and address, an accepted form of government-issued photo ID, and payment for the money transfer. You must also be over 18.

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How much money can I send from an agent location in Australia?

You can send as much money as you’d like at an agent location, although certain security and compliance requirements must be met for amounts higher than AUD $7,500.

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What is acceptable identification to send a money transfer at an agent location in Australia?

For your protection and to meet regulatory requirements, you must have an accepted form of government-issued photo identification to send money at an agent location in Australia. Acceptable forms of ID include:

  • All passports (Australian and overseas)
  • Australian-issued drivers license
  • Australian-issued 18+ proof of age cards; and/or Photo Card
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During what hours is the service available in Australia?

Availability depends on the agent’s opening hours. You can check the hours of operation using our agent locator.

Or you can send money online 24/7.

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care