You can find an agent location on our website.
Just complete a money transfer form with the required receiver information, and give the agent an accepted form of government-issued photo ID and payment.
The agent will immediately process the transaction and give you a receipt with a tracking number (MTCN). Share the tracking number with your receiver so they can pick up the money*.
* Do not disclose your transaction details, including your MTCN, to anyone other than your intended receiver.
Once the agent has processed the transaction and given you a receipt with a tracking number (MTCN), your receiver will be able to collect the money within minutes** from participating agent locations around the world.
** Funds availability is subject to the terms and conditions of the service. Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, Agent location hours, differences in time zones, or selection of delayed options.
You’ll need your receiver’s full name (as it appears on their ID) and address, an accepted form of government-issued photo ID, and payment for the money transfer. You must also be over 18.
You can send as much money as you’d like at an agent location, although certain security and compliance requirements must be met for amounts higher than AUD $7,500.
For your protection and to meet regulatory requirements, you must have an accepted form of government-issued photo identification to send money at an agent location in Australia. Acceptable forms of ID include:
If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care