How to receive money in Australia

Enjoy quick and reliable ways to receive money from virtually anywhere in the world: online or in person.


It's easy to receive money in your bank account


Provide your bank details to your sender

In order to send money to your bank account, make sure your sender knows:

– Your full name (as per bank records)
– Bank name
– Bank account number
– Bank code


Track your transfer

After the money has been sent, ask your sender for the Money Transfer Control Number (MTCN), which you can use online or with our app to check your transfer status.


Check your bank statement

Your money will be deposited directly into your bank account, in as little as the same day or next working day.


You can also receive money at an agent location

Find one nearby

Receive money in minutes

You can pick up the cash in minutes* at a nearby agent location.

Know when the money arrives

Use the MTCN to track your transfer online or with our app.

Ask us in person if you have any concerns

If you have any questions or issues with your transfer, feel free to ask our agents at the counter. They’d be happy to help.

Frequently Asked Questions about receiving money

How do I receive money in person?
  1. Visit a Western Union agent location
    Find the nearest Western Union agent location to receive your money.
  2. Provide your sender’s details
    Simply provide your sender’s details: their name, country, the transfer amount, and the Money Transfer Control Number (MTCN).
  3. Present your ID
    Show either your government-issued photo ID (e.g. passport, Australian-issued driver’s license, Australian-issued 18+ proof of age cards) or Photo Card.
  4. Receive your money
    Once your details have been verified, you will receive your money.
What is an acceptable ID to use when picking up cash at an agent location in Australia?

For your protection and to meet regulatory requirements, you must have an accepted form of government-issued photo ID to pick up money at an agent location in Australia.

Acceptable identification includes:

  • All passports
  • Australian-issued driver’s license
  • Australian-issued 18+ proof of age cards; and/or Photo Card
What time is the service available in Australia?

Availability depends on the agent’s opening hours. You can check the hours of operation using our agent locator.

Still have questions about how to receive money?


Relied on by customers around the world

As a global leader in cross-border, cross-currency money movement, Western Union’s aim is to help grow economies and create a better world. You have the capability to send funds online, with our app, or in person to billions of accounts worldwide. So, go ahead: send money overseas with us and enjoy ease of use, reliable service, and all the other benefits we have to offer.

We encrypt your transfers

We’re committed to keeping your data secure

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Money transfers made easy with the Western Union® app

Send money on the go, or start on our app and pay in-store.
Track your money transfer in real time.
Repeat transfers quickly to friends and family.
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Rating as of 11 September 2020.


* Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory issues, identification requirements, Agent location hours, differences in time zones, or selection of delayed options. For mobile transactions funds will be paid to receiver’s mWallet account provider for credit to account tied to receiver’s mobile number. Additional third-party charges may apply, including SMS and account over-limit and cash-out fees. See the transfer form for restrictions.