Frequently Asked Questions

FAQ / Receive money

Receive money

How can I find an agent location in Australia?

You can find an agent location in Australia on our website.

How do I pick up my money?

You can pick it up at any agent location. Look for the nearest one on our website.

You’ll need the tracking number (MTCN) as well as the sender’s name, sender’s country and transfer amount. You’ll also need to provide an accepted form of government-issued photo ID to pick up the money.

What is acceptable identification to collect money at an agent location in Australia?

For your protection and to meet regulatory requirements, you must have an accepted form of government-issued photo ID to pick up money at an agent location in Australia.

Acceptable identification includes:

  • All passports (Australian and overseas)
  • Australian-issued drivers license
  • Australian-issued 18+ proof of age cards; and/or Photo Card
What are the hours of operation for the agent locations?

Availability depends on the agent’s opening hours. You can check the hours of operation using our agent locator.

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care