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Frequently Asked Questions

Sending money online in Malaysia


 

Can I send money online with Western Union?

Yes, you can send money online from our Western Union app or at wu.com, to a Western Union agent location for a cash pickup. After you've chosen your destination country, you'll see the types of services available to you.

Learn more about how to send money online.

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How do I complete my first money transfer online within the Western Union app or wu.com in Malaysia?

To complete your first money transfer online you need to register and get your profile confirmation. During your profile confirmation process, you will have to start a money transfer through the app and pay at an agent location. Remember that you need to show the agent the same ID you uploaded in the app. If your profile is successfully confirmed, you will then be able to send money from the app, ready for a cash pick-up or directly to a bank account.  However, if your profile cannot be confirmed right away, you can still transfer money by initiating your money transfer on the app and paying at an agent location.

If you have any questions while registering, please call Western Union’s Customer Service Center toll free number 1-800-81-3399, direct dial-in +85234080460, or write an email to malaysia.customer@westernunion.com.

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I already have a profile created and have sent money through the app at an agent location. How do I send money online using the Western Union app or from wu.com in Malaysia?

Once you have started a money transfer on the app and completed it at an agent location, please upload the ID presented to the agent, to the app or web. When your profile status changes to “verified” you will be able to send money online using FPX method – direct bank debit.

FPX method allows you to make money available to your receiver in cash, by taking it directly from your bank account. After you've chosen your destination country, you'll see the types of services available to you. Money transfers will generally be paid in cash, upon availability to receiver’s bank account, or to receiver’s mobile phone.

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How do I upload my ID?

To upload your ID, please login into your profile and go to the last step before starting a money transfer, then select the “upload your ID” option. Remember to upload the same ID you used when creating your profile. You can upload up to two different files depending on the ID type. The file can be a bmp, gif, png, jpg, jpeg or pdf with a maximum size of 10 megabytes (10 MB).

If your ID matches the one provided at the agent location, your profile status will remain “verified”. If your ID is different, your profile status may change and you will temporarily not be able to use FPX method – direct bank debit.

FPX method allows you to make money available to your receiver in cash, by taking it directly from your bank account. After you've chosen your destination country, you'll see the types of services available to you. Money transfers will generally be paid in cash, upon availability to receiver’s bank account, or to receiver’s mobile phone.

  

If you have any question while registering, please call our Western Union’s Customer Service Center toll free number 1-800-81-3399, direct dial-in +85234080460, or send an email to malaysia.customer@westernunion.com.

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How long does it take for the money to be available to my receiver in Malaysia?

You can send money online from the Western Union app or wu.com using our money in minutes* service.

If your money transfer is needed within minutes*, you can send it online using FPX method – direct bank debit.

FPX method allows you to make money available to your receiver in cash, by taking it directly from your bank account. Receivers can pick up cash at any Western Union agent locations around the world, depending on the hours of operations. After you've chosen your destination country, you'll see the types of services available to you. Money transfers will generally be paid in cash, upon availability to receiver’s bank account, or to receiver’s mobile phone.

*Funds may be delayed or services unavailable based on certain transfer conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply. See Terms and Conditions for details.

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Which countries and territories can I send money online?

Please click here to see all countries you can send money online from the Western Union app or from wu.com in Malaysia.

Domestic transfers within Malaysia are also available.

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How do I pay for my money transfer online?

You can pay with using FPX method – direct bank debit.

FPX method allows you to make money available to your receiver in cash, by taking it directly from your bank account. After you've chosen your destination country, you'll see the types of services available to you. Money transfers will generally be paid in cash, upon availability to receiver’s bank account, or to receiver’s mobile phone.

For more details, please call the Western Union’s Customer Service Center toll free number 1-800-81-3399, direct dial-in +85234080460, or send an email to malaysia.customer@westernunion.com.

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How much money can I send online from Malaysia?

Once your profile has been confirmed at an agent location, you will be able to send online up to 3,000 MYR per transfer, per day; 15,000 MYR per week or 30,000 MYR per month.

If you wish to send more you can visit an agent location.

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How do I know if my online transfer has been approved?

Your online receipt will show whether your transfer has been approved. When the transfer is complete, you'll get an email with your money tracking control number (MTCN).

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How can I cancel a money transfer after it was sent?

A money transfer can only be cancelled if it has not been collected by the receiver in the destination country.

If you wish to cancel your money transfer, please call our Western Union’s Customer Service Center toll free number 1-800-81-3399, direct dial-in +85234080460, or send an email to malaysia.customer@westernunion.com.

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Can I get a receipt for my transfer?

Yes, a receipt will be sent to your email after the transfer is completed. You can also see the details of all your transfers in your profile section on the Western Union app.

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What is a Money Transfer Control Number (MTCN)?

The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer.

Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.

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