Frequently Asked Questions

Registration and profile settings

How do I update my email address in my profile?

Follow the steps below to update your email address:

  1. Log into your profile.
  2. Enter the new email address and select Save to confirm the changes.
  3. Verify your email address.
  4. Select continue.

After you’ve successfully updated your email address, use the new email address to log into your Western Union profile. 

 Note: The option to update your email address is not yet available on the mobile app.

 

What do I do if I forgot my User ID / login password/ or repeatedly entered incorrect details?

Your User ID is your email address.
 
If you forgot your password, you can select the “Forgot password” option and a new password will be sent to your email.
 

If you repeatedly entered incorrect details or your profile is locked, please try to log in to your profile after 30 minutes or contact Western Union Customer Care.

How do I update my postal address and phone number?

Follow these steps to update your postal address and phone number:

On our website or the Western Union mobile app:

  1. Log into your profile.
  2. Select your name from the menu at the top. 
  3. Enter your new postal address and phone number. 
  4. Select Save or Update to confirm the changes.

How do I change my profile privacy and marketing settings?

  1. On the website, log into your Western Union profile.
  2. Click the Menu icon and select Settings from the dropdown.
  3. In the Information sharing section, select the check box.
  4. Select Save changes.

 

How do I change my password?

Follow the steps below to change your password:  

  1. Log into your profile. 
  2. Choose Reset password.
  3. Enter the new password and select Save.

How do I log into my Western Union profile?

To log into your Western Union profile, please follow the steps below:

  1. Select Log in.
  2. Enter your registered email address and password.
  3. Choose Continue or Log in to proceed. 

If you forget your password, you can reset it by choosing Forgot password.

How do I add my debit card, credit card1 or a bank account?

To add a new payment method, please follow the steps below: 

On our website: 

  1. Log into your profile.
  2. Go to the Payment preferences section.
  3. Select Add new credit or debit card. To add a bank account, choose Bank accounts and log into your bank account online.
  4. Enter your card or bank account information and select Save.

On our mobile app: 

  1. Log into your profile.
  2. Select Profile from the menu.
  3. Select Payment options.
  4. Add a new debit card, credit card, or a new bank account.

1 Credit card issuer may charge an additional fee and other associated interest charges. Use a debit card to avoid these charges.

How many times can I register?

Registration with a valid identification document and an email address is possible only once.

How do I register with Western Union?

If you are a new user, you can register with Western Union via our website or mobile app. 

 Steps to register on our website or app:  

  1. Select Join now.
  2. Enter the required details.
  3. Verify your email address.
  4. Log into your new profile. 

  

 

 

 

How can I change/update my WU profile?

You can change/update your WU Profile information from the Profile Overview tab after you log in to wu.com, only if you profile hasn’t been verified.
After your identity is verified you cannot change your name, last name, date of birth and nationality. If you require to change this information after your identity is verified, please contact Western Union’s Customer Service Center toll free number 1-800-81-3399, direct dial-in  85234080460.

How do I upload my ID?

To upload your ID, please login into your profile and go to the last step before starting a money transfer, then select the “upload your ID” option. Remember to upload the same ID you used when creating your profile. You can upload up to two different files depending on the ID type.
 
The file can be a bmp, gif, png, jpg, jpeg or pdf with a maximum size of 10 megabytes (10 MB).
If your ID matches the one provided at the agent location, your profile status will remain “verified”. If your ID is different, your profile status may change and you will temporarily not be able to use FPX method – direct bank debit.
 
FPX method allows you to make money available to your receiver in cash, by taking it directly from your bank account. After you’ve chosen your destination country, you’ll see the types of services available to you. Money transfers will generally be paid in cash, upon availability to receiver’s bank account, or to receiver’s mobile phone.
 

If you have any question while registering, please contact Western Union Customer Care.

Do I need to register on the Western Union app or at westernunion.com in Malaysia even if I already have a “guest” account?

Yes, registration is required to be able to fully use our send money online service.

Does it cost anything to register for online services in Malaysia?

No, it’s free to register.

How do I delete my profile?

We’re sorry to see you go. Please note that you will lose your existing MyWU points (if any) by taking this step and your complete transfer history will be erased. 

To delete your profile, please contact Western Union Customer Care.

Who can register and send money online?

Anyone who meet the following conditions, can use our online money transfer service.
  • Individuals must have a valid Government issued ID .
  • Must be at least 18 years of age on the date of application.
  • Must accept the Terms and Conditions of using this service.
  • Must have a valid email address.
  • Must have a valid phone number
  • Must have a bank account in Malaysia.