Frequently Asked Questions

Identity verification

How do I upload my ID?

To upload your ID, you will need to start a new transfer using the FPX direct bank debit method, during the sending process you’ll be ask to upload your ID. Please make sure that the ID you upload, is the same you presented at the agent location.
You can upload up to two different files depending on the ID type. The file can be a bmp, gif, png, jpg, jpeg or pdf with a maximum size of 10 megabytes (10 MB).
 
FPX method allows you to make money available to your receiver in cash, by taking it directly from your bank account. After you’ve chosen your destination country, you’ll see the types of services available to you. Money transfers will generally be paid in cash, upon availability to receiver’s bank account, or to receiver’s mobile phone.
  

If you have any question while registering, please contact Western Union Customer Care.

Why do I need to verify my identity when sending money online?

All financial institutions, including Western Union, are required to collect additional identity information to know their customers better. When we understand who is sending money to whom, we can help protect your money from being used for illegal activities.

Note: You must be at least 18 years old to send or receive money with Western Union.

We might ask you for additional details to verify your identity when sending money online. 

What is online ID verification?

Online ID verification is a process we follow to verify our customers’ identity. After you’ve registered your Western Union profile, you can choose to verify your identity through Online ID verification by just uploading your valid government- issued ID document and your selfie or use a prior retail transaction for online ID verification. After your profile is successfully verified, you will be able to start sending money.