Frequently Asked Questions

You need to present any official government-issued ID (e.g. valid passport, Government issued ID, driver’s license, residence permit with photo, work permit with photo, emergency passport, UNHCR Card, military/police/government ID, i-Kad) to pick up money at a Western Union agent location. Acceptable IDs are subject to the Banking laws and regulations of Malaysia.

You can go to the track a transfer at wu.com or our Western Union app. Then type in the sender’s name and the MTCN (Money Transfer Control Number). You’ll get an update on the latest status of your money transfer.

You can also call our Western Union’s Customer Service Center toll free number 1-800-81-3399, direct dial-in +85234080460.

You can pick up the money at any Western Union agent location. You’ll need to provide the following information:

• The sender’s full name.
• The country where the money was sent from.
• The approximate amount that was sent.
• The tracking number (MTCN – Money Transfer Control Number)
• Acceptable ID documents are also required

For more information, please visit your nearest Western Union agent location. Or call our Western Union’s Customer Service Center toll free number 1-800-81-3399, direct dial-in +85234080460.

Money transfers will generally be paid in cash.

Other restrictions may apply. For more information, please visit your nearest Western Union agent location. Or call our Western Union’s Customer Service Center toll free number 1-800-81-3399, direct dial-in +85234080460.

All fees are paid by the sender. The receiver pays no transfer fees.

1. Cash pickup at an agent location

Your receiver can pick up the money at any nearby Western Union location. They need to complete the To Receive Money Form (TRMF) and provide their government-issued photo ID⁴, along with the following information:

• Tracking number (MTCN)
• Sender’s complete name
• Sender’s country state/city/province
• Expected amount

2. Bank transfer

The money is sent to the receiver’s bank account you provided when you sent the transfer.

3. Mobile wallet

The money is sent to your receiver’s mobile wallet. Your receiver can visit their mobile network operator to receive the cash.

Note: You must be at least 18 years old to send or receive money with Western Union.

Superscript:

⁴ We might ask your receiver to provide additional details for identity verification.

Your receiver can pick up their money from any of our agent locations. They just need to provide the following:

• Tracking number (MTCN)
• Sender’s and receiver’s full names
• Expected amount
• Your government-issued photo ID
• Sender’s country and state/city/province