Simply choose your preferred method and follow these easy steps.
With 2,400+ agent locations in Malaysia and 525,000+ agent locations1 around the world, you can always find one near you.
How to receive money at an agent location
1. Choose a location. Find a Western Union agent location near you with our agent locator.
2. Get your sender's details. Know your sender's name, the amount sent, and the Money Transfer Control Number (MTCN).
3. Visit the agent location. Be sure to bring a government-issued photo ID.
4. Receive the money. The money will be available right after your details have been confirmed.
When can I pick up my money?
After your sender completes the money transfer, your money will be available for pickup in minutes2. You can track your transfer for your convenience.
What government-issued ID is acceptable in Malaysia?
• Malaysian identity card
• Driver's licence
• Residence permit with photo
• Work permit with photo
• Emergency passport
• UNHCR Card
• Military/police/government ID
Get money in your bank account
Western Union lets you get money directly in your Malaysian or overseas bank account3.
How to get money in your bank account in Malaysia
You’ll need to provide your sender with these details:
• Your bank's name and code
• Your name as it appears on your bank account
• Your bank account number
How to get money in your bank account overseas
Check our direct-to-bank country information for information about whether this service is available in your country and the details you need to provide.
When will I receive my money?
This varies from country to country. It may be on the same day but may take up to five working days4. Please check our direct-to-bank country information for more details. Alternatively, you may also check the status of your transfer online.
1 Network data as of 31 March 2018.
2 Service and funds may be delayed or unavailable depending on certain factors including the Service selected, the selection of delayed delivery options, amount sent, destination country, currency availability, regulatory issues, consumer protection issues, identification requirements, delivery restrictions, agent location hours, and differences in time zones (collectively, “Restrictions”). Additional restrictions may apply; see our terms and conditions for details.
3 Please use care when providing bank account information. Funds will be paid into the bank account corresponding to account number you provide. The receiver's account must be a local currency payout account.
4 Excludes receiver's bank holidays.