Frequently Asked Questions

Online ID verification is a process we follow to verify our customers’ identity. After you’ve registered your Western Union profile, you can choose to verify your identity through Online ID verification by just uploading your valid government- issued ID document and your selfie or use a prior retail transaction for online ID verification. After your profile is successfully verified, you will be able to start sending money.

Malaysian citizens:

1. Fill in the online registration form  and provide us the following information:

• Full name
• Government-issued ID details
• Address
• Nationality
• Country of birth
• Phone number
• Email address
• Date of birth
• Gender
• Occupation

Online ID verification.

Enter the following details:

• If you’ve sent money at a Western Union location before, please provide the same government-issued ID used most recently, to get verified quickly.
• Make sure your government- issued ID is not expired.
• Your first and last name should be exactly as it appears on your government-issued national ID.

Or

• Take a picture of the front and back of your government-issued ID.
• Take your selfie using your smartphone’s camera or a webcam within the margins shown on the screen and keep your face still to get a clear image. (Follow the onscreen instructions.)
• After uploading the ID document and your selfie, wait for a few seconds for the system to perform the necessary checks.

Non-Malaysian citizens:

Fill in online registration form the and provide us the following information:

• Full name
• Full address in Malaysia
• Phone number
• Email address
• Country of birth
• Date of birth
• Gender
• Occupation
• Valid passport details and work permit/Visa
• Residence permit card
• Nationality

Online ID verification

Enter the following details:

• If you’ve sent money at a Western Union location before, please provide the same government-issued ID used most recently, to get verified quickly.
• Make sure your government- issued ID is not expired.
• Your first and last name should be exactly as it appears on your government-issued ID.

Or

• Take a picture of the front and back of your government-issued ID.
• Take your selfie using your smartphone’s camera or a webcam within the margins shown on the screen and keep your face still to get a clear image. (Follow the onscreen instructions.)
• After uploading your government- issued ID documents and your selfie, wait for a few seconds for the system to perform the necessary checks.

For Malaysian citizens, only the government-issued national ID card, Malaysian passport or a Police/law enforcement ID is accepted for verification using online ID verification.

For non-Malaysian citizens, only a valid international passport and valid work permit/visa or a residence permit card are accepted for verification using online ID verification.

After we verify your profile, you will be redirected to the FPX page to complete your transfer.
Sometimes, verification may take longer, and you will need to check in your profile and transaction history page to resume the same transfer at a later time.

If you are not successfully verified, you will need to redo your verification with the same government- issued ID again or with another valid ID.

Your online ID verification may be rejected due to any of the following reasons:

• Your selfie is not clear or is blurred.
• The information in your documents does not match the information you entered to create your profile.
• Your government-issued ID has expired.

You can get verified through physical verification at our agent locations.

To ensure a successful online ID verification, it is important that you submit a clear photo of yourself for verification. You must also submit a clear photo of your valid government-issued ID.

Here are some tips to capture a clear selfie:

• Do not wear a cap, hat, glasses, or a scarf that may cover your face.
• Pick a spot where light will fall on your face and not behind you. Otherwise, the image may appear dark.
• Follow the instructions on screen while taking the selfie.
• Make sure your whole face is visible within the margins shown on the screen.

For best results, follow the onscreen instructions while taking your selfie.

This may be due to a technical error. Please log out from your profile and log in again to retry scanning your government-issued ID and taking your selfie.

After your profile is verified, Malaysian citizens and expatriate can send up to 30,000 MYR daily and foreign workers can send up to 5,000 MYR per month.

If you are a Malaysian citizen or expatriate, you can send money to up to 20 receivers.

If you are a foreign worker, you can send money to up to 6 receivers.

For foreign worker, please note that if you want to add more than 1 receiver, you will be required to answer your security question that you have set during your profile creation.