Western Union services are for anyone who needs to send or receive money quickly. From travelers and people supporting friends or relatives abroad, to business people who need to make faster international transfers.

They are our representatives in the different countries you need to send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

Finding an agent location in Malaysia is easy, go to our agent finder.

Once you get to our agent location, you will be asked to provide some information like your receiver’s first name, last name, the amount you wish to send, and the country you are sending to and your Government issued ID; then just give the agent the total amount including the applicable fees. Your money will be available in minutes to your receiver after the transfer is completed.

You need to present any official Government issued ID (e.g. valid passport, Government issued ID, driver’s license, residence permit with photo, work permit with photo, emergency passport, UNHCR Card, military/police/government ID, I Kad) to send money at a Western Union agent location. Acceptable IDs are subject to the Banking laws and regulations of Malaysia.

You can usually send any amount you wish.  However, for some transfers, you may have to provide additional information or documentation. Currently, you can send in person up to 50,000 MYR per transfer, per day.

Money transfers will generally be paid in cash.

Other restrictions may apply. Please contact a Western Union agent (link to “Find location” page) to get more information about restrictions or you can call Western Union’s Customer Service Center toll free number 1-800-81-3399, direct dial-in +85234080460, or send an email to Customerservice.Asia@westernunion.com.

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN – Money Transfer Control Number) printed on the sender’s receipt.

Each Western Union agent location determines its own hours of operation. Some have extended hours and open during weekends.

Find a nearby Western Union agent location with our agent finder.

You need to present any official government-issued ID (e.g. valid passport, Government issued ID, driver’s license, residence permit with photo, work permit with photo, emergency passport, UNHCR Card, military/police/government ID, i-Kad) to pick up money at a Western Union agent location. Acceptable IDs are subject to the Banking laws and regulations of Malaysia.

You can go to the track a transfer at wu.com or our Western Union app. Then type in the sender’s name and the MTCN (Money Transfer Control Number). You’ll get an update on the latest status of your money transfer.

You can also call our Western Union’s Customer Service Center toll free number 1-800-81-3399, direct dial-in +85234080460, or send an email to Customerservice.Asia@westernunion.com.

You can pick up the money at any Western Union agent location. You’ll need to provide the following information:

• The sender’s full name.
• The country where the money was sent from.
• The approximate amount that was sent.
• The tracking number (MTCN – Money Transfer Control Number)
• Acceptable ID documents are also required

For more information, please visit your nearest Western Union agent location. Or call our Western Union’s Customer Service Center toll free number 1-800-81-3399, direct dial-in +85234080460, or send an email to Customerservice.Asia@westernunion.com.

Money transfers will generally be paid in cash.

Other restrictions may apply. For more information, please visit your nearest Western Union agent location. Or call our Western Union’s Customer Service Center toll free number 1-800-81-3399, direct dial-in +85234080460, or send an email to Customerservice.Asia@westernunion.com.

All fees are paid by the sender. The receiver pays no transfer fees.

You will receive an email or SMS from us notifying that you have sent a transfer, but it has not been paid out to your recipient.

You will need to call us at 1800-813-399. If you are outside of Malaysia call us at +852-340-80460 (non-toll free). Please have your MTCN handy with you when you call so that we can help you as quickly as possible. Please note that refunds will be available with us until March 25, 2022. Post that any unclaimed funds will be handed over to the Unclaimed Monies Authority.

You can refer to the email or SMS notification that we have sent. You may also log in to westernunion.com or our app and check the history page for the specific transfer and its corresponding MTCN.

If you cannot find the MTCN, please call us at 1800-813-399 from Malaysia or +852-340-80460 (non-toll free) if you are outside Malaysia. Please keep the transfer date and reference number received with the email or SMS from us handy.

All unclaimed funds will be handed over to the Accountant General’s Department of Malaysia. You can claim back your funds by checking the Electronic Government Unclaimed Money Information System (eGUMIS) or by going to the AGD’s department at Menara Maybank. Once you have confirmed your unclaimed funds, you can email the e-GUMIS printout to us at Customerservice.Asia@westernunion.com and we will prepare a confirmation letter (or “surat penyesahan”) for you to claim your money from the AGD.

Registration is required for most of our services. After you download the Western Union app or open our wu.com site you’ll need to complete the profile registration form and follow these steps:

1.     You will be asked to provide your full name, your full Malaysian address, a phone number, email address, country, date of birth, gender and nationality.

2.     Start a money transfer using the Western Union app.

3.     Visit the nearest agent location to pay and complete your transfer.

4.     Present the same identification document used when you started the money transfer on the app. Remember that you must present a valid identification document (passport, government issued ID, driver’s license, residence permit with photo, work permit with photo, emergency passport, UNHCR Card, military/police/government ID, i-Kad). Acceptable IDs are subject to the Central Bank of Malaysia rules and regulations.

5.     Give the money to the agent at the location.

6.     Once you complete your money transfer, you will need to upload a copy of the same ID you presented to the agent.

7.      If you have any questions while registering, please call Western Union’s Customer Service Center toll free number 1-800-81-3399, direct dial-in +85234080460, or send an email to Customerservice.Asia@westernunion.com.

Yes, registration is required to be able to use our services to send money online.

To upload your ID, please log in to your profile and go to the last step before starting a money transfer, then select the “upload your ID” option. Remember to upload the same ID you used when creating your profile. You can upload up to two different files depending on the ID type. The file can be a bmp, gif, png, jpg, jpeg or pdf with a maximum size of 10 megabytes (10 MB).

If your ID matches the one provided at the agent location, your profile status will remain “verified”. If your ID is different, your profile status may change and you will temporarily not be able to use FPX method – direct bank debit.

FPX method allows you to make money available to your receiver in cash by taking it directly from your bank account. After you’ve chosen your destination country, you’ll see the types of services available to you. Money transfers will generally be paid in cash or, if available, to your receiver’s bank account or mobile phone.

If you have any question while registering, please call our Customer Care toll free number 1-800-81-3399, direct dial-in +85234080460, or send an email to Customerservice.Asia@westernunion.com.

No, it’s free to register.

Anyone who meets the following conditions, can use our online money transfer service:

• Must have a valid ID
• Must be at least 18 years of age on the date of application
• Must accept the Terms and Conditions of using this service
• Must have a valid email address
• Must have a valid phone number
• Must have a bank account in Malaysia

Registration with a valid identification document and an email address is possible only once.

You can change/update your Western Union profile information from the Profile Overview tab after you log in to westernunion.com, only if your profile has not yet been verified.

After your identity has been verified, you cannot change your name, last name, date of birth, or nationality. If you need to change this information after your identity has been verified, please contact Western Union’s Customer Service Center toll free number 1-800-81-3399, direct dial-in +85234080460.

Your user ID is your email address.

If you have forgotten your password, you can select the “Forgot password” option and a new password will be sent to your email address.

If you repeatedly entered incorrect details or your profile is locked, please try to log in to your profile after 30 minutes. Or contact our Customer Care toll free number 1-800-81-3399, direct dial-in +85234080460 or send an email at Customerservice.Asia@westernunion.com.

You can change your password on the Profile Overview page after you log in. Please select “Edit profile” from the right-side menu and change your password.

For online registration, you can use only one email address. After you verify your email, it cannot be changed.

Please contact Western Union’s Customer Care by calling the toll free number 1-800-81-3399, dialing directly +85234080460, or sending an email to Customerservice.Asia@westernunion.com.

Registering to receive transfers in Colombia

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The Government of Colombia will require you to register if you receive a transfer in Colombia that exceeds its cash and frequency limits.

If you know you need to register, you can call Western Union’s Colombian partner, Giros y Finanzas, at any of the numbers below.

You can also wait for Giros y Finanzas to call you. They will try to contact you up to 3 times in the 15 days after we send the money. If Giros y Finanzas cannot reach you after 3 tries, we will cancel the transfer and refund the sender.

Giros y Finanzas contact numbers in Colombia (country code +57):

• National office: 018000 111 999
• Cali: (2) 518 48 00
• Bogotá: (1) 635 35 60
• Medellín: (4) 511 51 51
• Barranquilla: (5) 368 79 96
• Pereira: (6) 335 16 11

Giros y Finanzas contact numbers outside Colombia:

• Miami (USA): +1 (786) 206 6144
• Montreal (Canada): +1 (514) 448 1874
• Panamá: +507 833 9275

Giros y Finanzas office hours of operation, Colombia Time (COT) (UTC -5):

• Monday to Friday: 7:00 am – 9:00 pm
• Saturday, Sunday, and holidays: 8:00 am – 8:00 pm

Giros y Finanzas may ask you to provide the following:

• Your full name (first name, middle name, paternal name, and maternal name)
• Your date of birth
• The country and city where you were born
• The city you live in
• Your address, phone/cell numbers, and email address
• Your occupation

Receiving money in Argentina

If you receive a money transfer in Argentina, you need to complete a one-time registration within 90 days of getting it.

Also, if you receive 2 additional transfers within that 90-day period (a total of 3 transfers), you will need to register before you can pick up the third transfer.

To make sure you are registered, we will contact you within 24 hours of the transfer at the number provided by your sender. You will be asked to provide additional identifying information on an online form used for registering transfers.

1. If you’re the receiver, you may need to complete a one-time registration before you can get the money.
2. If you need to register, you will be contacted within 24 hours by us at the number provided by your sender.
3. To register and confirm your identity, you will need:
   • The tracking number (MTCN)
   • To confirm your bank card number
   • To confirm your Chinese name as it appears on your government-issued ID
   • Your government-issued ID
4. If the receiver cannot be contacted within 3 days, we will not be able to finish your transfer, and the sender will be issued a refund.
5. You can also call Customer Care at 4008190488 or 02168664622 to provide your identity information.

Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union. In Malaysia these are Exchange houses and Banks.

Use this link to find an agent location near you.

You’ll need to provide a valid identification document, transaction details, and pay the agent the amount you want to send, plus fees, in cash.

Western Union agent locations offer the ability to send and receive money around the world using cash.

You can usually send up to 50,000 MYR. However, for certain amounts and transfers, you may be required to provide additional information or documentation as follows:

A passport, Government issued ID, driver’s license, residence permit with photo, work permit with photo, emergency passport, UNHCR Card, military/police/government ID, I Kad for sending money at a Western Union agent location.

Acceptable IDs are subject to the Central Bank of Malaysia rules and regulations.

• Yes, we continue to serve our customers and operate globally. Given the current situation, we encourage those in affected areas to send or receive money using our mobile app, or westernunion.com.
• Please note that our agent locations in areas with a high concentration of COVID-19 outbreaks may close their businesses temporarily or may have updated operating hours. Be sure to check our agent locator for current hours of operation. You should also consider calling before visiting to confirm availability of services and open hours.

We are sorry for the inconvenience. Given the ever-changing situation, we recommend those experiencing local restrictions due to COVID-19 visit westernunion.com or use our mobile app to send transfers for payout directly to a bank account or a digital wallet.

Your transfer will be available for 30 days. After this time, your sender will have to contact our Customer Care to restart the transfer or cancel the transfer for refund.

For security reasons, only the designated receiver can pick up a transfer. However, you can ask your sender to contact our Customer Care to cancel that transfer and start a new one. Your sender can then transfer money online directly to a bank account or a mobile wallet, if available.

Please be aware of the risk of fraud and phishing, especially during this time, and take extra caution when sending money:

• Don’t send money for loan or credit card fees, customs, or shipping fees.
• Don’t send money to someone you haven’t met in person.
• Be suspicious of businesses without a verified street address.
• Don’t pay for an item or service with a money transfer to an individual.
• Be suspicious about transferring money for charity and ask a representative for an ID.
• Think twice before sharing your financial information.

Please visit our Fraud awareness page to learn more and check current Coronavirus-related online scams.

We have no reason to believe that banknotes are more likely to spread viruses like Coronavirus than any other surface. The guidance from the World Health Organization remains that basic hygiene is the best possible defense against Coronavirus.

Western Union and the Western Union Foundation launched a  $1M USD global appeal and is accepting donations through May 15^th Western Union and the Western Union Foundation will match up to $500,000 USD in donations to go toward supplies, equipment, and frontline medical aid. Donate here.

• Our goal is to keep our digital and retail services operational across the world, while abiding by local regulations and guidelines.
•  We are constantly improving our services, such as adding new ways to speed up the ID verification process and offering a home delivery feature in some countries.
• Given the ever-changing situation, we recommend those experiencing local restrictions due to COVID-19 visit westernunion.com or use our mobile app to send transfers for payout directly to a bank account or a digital wallet. This service is currently available in more than 100 countries.

Yes. Only use Western Union to send money to friends and family. Never send money to someone you have not met in person. Scammers sometimes encourage people to transfer money. Do not transfer money to anyone who asks you to send them money:

• For an emergency situation you haven’t confirmed.
• For an online purchase.
• For anti‐virus protection.
• For a deposit or payment on a rental property.
• To claim lottery or prize winnings.
• To pay taxes.
• For a donation to charity.
• For a mystery shopping assignment.
• For a job opportunity.
• For a credit card or loan fee.
• To resolve an immigration matter.

If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.

If you receive an email from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the mail. This may be a “phishing” attempt to acquire sensitive information from you. Instead, immediately forward the suspicious mail to Customerservice.Asia@westernunion.com.

Western Union will never send you e-mails to ask for your user ID, password, or credit card details.

In some countries, senders are asked to provide a ‘Test Question’ and its answer when they initiate the transfer.  In cases where a ‘Test Question’ was provided by the sender, the receiver may be required to give the answer when picking up the funds.  The ‘Test Question’ feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we’ll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in Malaysia.

The ‘Test Question’ feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we’ll pay the receiver whenever the receiver shows proper identification, even if he/she does no.t know the answer to the question. Test question is not available for payout in Malaysia.

You should contact the Western Union Fraud Hotline at 1-800-816-332 immediately for assistance with a transaction that you believe was sent for fraud.  You should also file a report with your local law enforcement.

You should also contact your government’s Office of Consumer Affairs and police station if you are uncertain or suspicious of a telephone, mail, or e-mail solicitation.

• Always make sure you know who you are sending money to.
• Discontinue a call if a caller coaches you to respond to questions asked by Western Union.
• Security is everyone’s responsibility. Stay informed. Keep abreast of new fraud trends.
• Remember, if it seems too-good-to-be-true, it probably is.

For more information about how to protect yourself from fraud, click here.

Online ID verification is a process we follow to verify our customers’ identity. After you’ve registered your Western Union profile, you can choose to verify your identity through Online ID verification by just uploading your valid government- issued ID document and your selfie or use a prior retail transaction for online ID verification. After your profile is successfully verified, you will be able to start sending money.

Malaysian citizens:

1. Fill in the online registration form  and provide us the following information:

• Full name
• Government-issued ID details
• Address
• Nationality
• Country of birth
• Phone number
• Email address
• Date of birth
• Gender
• Occupation

Online ID verification.

Enter the following details:

• If you’ve sent money at a Western Union location before, please provide the same government-issued ID used most recently, to get verified quickly.
• Make sure your government- issued ID is not expired.
• Your first and last name should be exactly as it appears on your government-issued national ID.

Or

• Take a picture of the front and back of your government-issued ID.
• Take your selfie using your smartphone’s camera or a webcam within the margins shown on the screen and keep your face still to get a clear image. (Follow the onscreen instructions.)
• After uploading the ID document and your selfie, wait for a few seconds for the system to perform the necessary checks.

Non-Malaysian citizens:

Fill in online registration form the and provide us the following information:

• Full name
• Full address in Malaysia
• Phone number
• Email address
• Country of birth
• Date of birth
• Gender
• Occupation
• Valid passport details and work permit/Visa
• Residence permit card
• Nationality

Online ID verification

Enter the following details:

• If you’ve sent money at a Western Union location before, please provide the same government-issued ID used most recently, to get verified quickly.
• Make sure your government- issued ID is not expired.
• Your first and last name should be exactly as it appears on your government-issued ID.

Or

• Take a picture of the front and back of your government-issued ID.
• Take your selfie using your smartphone’s camera or a webcam within the margins shown on the screen and keep your face still to get a clear image. (Follow the onscreen instructions.)
• After uploading your government- issued ID documents and your selfie, wait for a few seconds for the system to perform the necessary checks.

For Malaysian citizens, only the government-issued national ID card, Malaysian passport or a Police/law enforcement ID is accepted for verification using online ID verification.

For non-Malaysian citizens, only a valid international passport and valid work permit/visa or a residence permit card are accepted for verification using online ID verification.

After we verify your profile, you will be redirected to the FPX page to complete your transfer.
Sometimes, verification may take longer, and you will need to check in your profile and transaction history page to resume the same transfer at a later time.

If you are not successfully verified, you will need to redo your verification with the same government- issued ID again or with another valid ID.

Your online ID verification may be rejected due to any of the following reasons:

• Your selfie is not clear or is blurred.
• The information in your documents does not match the information you entered to create your profile.
• Your government-issued ID has expired.

You can get verified through physical verification at our agent locations.

To ensure a successful online ID verification, it is important that you submit a clear photo of yourself for verification. You must also submit a clear photo of your valid government-issued ID.

Here are some tips to capture a clear selfie:

• Do not wear a cap, hat, glasses, or a scarf that may cover your face.
• Pick a spot where light will fall on your face and not behind you. Otherwise, the image may appear dark.
• Follow the instructions on screen while taking the selfie.
• Make sure your whole face is visible within the margins shown on the screen.

For best results, follow the onscreen instructions while taking your selfie.

This may be due to a technical error. Please log out from your profile and log in again to retry scanning your government-issued ID and taking your selfie.

After your profile is verified, Malaysian citizens and expatriate can send up to 30,000 MYR daily and foreign workers can send up to 5,000 MYR per month.

If you are a Malaysian citizen or expatriate, you can send money to up to 20 receivers.

If you are a foreign worker, you can send money to up to 6 receivers.

For foreign worker, please note that if you want to add more than 1 receiver, you will be required to answer your security question that you have set during your profile creation.