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Send money
Track a transfer
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Profile
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Sheldon Cooper
Logout
Send money
Track a transfer
Find locations
Help
EN
English
Malay
हिंदी
Bengali
Tamil
Vietnamese
Burmese
Log in
Register
Sheldon Cooper
Send money
Track a transfer
Find locations
Help
Profile
Mobile top-up
History
MyWU Rewards
My Receivers
Settings
Log in
Register
Sheldon Cooper
Frequently Asked Questions
Send money online
How do I send money to India with UPI?
Can I send money online with Western Union?
How do I complete my first money transfer online within the
Western Union app
or
wu.com
in Malaysia?
View all questions →
Send money in person
Who uses Western Union money transfer services?
Who are Western Union
®
agents?
How can I find a Western Union
®
agent location in Malaysia?
View all questions →
Receive money
What documents can I use to pick up money in Malaysia?
How do I know if my money transfer has been received?
How do I pick up a money transfer?
View all questions →
Unclaimed funds
How do I know if my transaction was not paid out?
How do I collect a refund for the unpaid transaction?
How do I find out my MTCN?
View all questions →
Registration
How do I register online using the
Western Union app
or on
westernunion.com
in Malaysia?
Do I need to register on the
Western Union app
or at
wu.com
in Malaysia even if I already have a “guest” account?
How do I upload my ID?
View all questions →
Agent Locations
What are Western Union agent locations?
How can I find a nearby Western Union agent location?
How do I send money from a Western Union agent location?
View all questions →
COVID-19
Is Western Union open for business?
I cannot pick up my money transfer because no agent locations are open due to COVID-19.
If I can’t pick up my money transfer, what will happen to my money?
View all questions →
Consumer Protection
Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for?
Someone claiming to be from Western Union e-mailed me. What should I do?
What is a Test Question? When is it used?
View all questions →
Online id verification
What is online ID verification?
How do I verify my profile through online ID verification?
Which documents are accepted for verification using online ID verification?
View all questions →
My WU℠
What is the My WU℠ loyalty program?
What are the benefits of My WU℠ loyalty program?
How can I earn My WU℠ points?
View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?
Why do I need to provide additional information?
How can I use Western Union services again?
View all questions →
Registration and profile settings
How do I update my email address in my profile?
What do I do if I forgot my User ID / login password/ or repeatedly entered incorrect details?
How do I update my postal address and phone number?
View all questions →
WU agent locations
What are Western Union agent locations?
How can I find a nearby Western Union agent location?
Which transfer service is offered at Western Union agent locations?
View all questions →
Identity verification
How do I upload my ID?
Why do I need to verify my identity when sending money online?
What is online ID verification?
View all questions →
Help with current and past transfers
How do I find out my MTCN?
Will I be notified if my transfer is delayed?
How will I know if my transfer is complete?
View all questions →