You are currently browsing in private mode. To use westernunion.com, please open and continue in a normal browsing window.

Frequently Asked Questions

Receiving money in Malaysia


What documents can I use to pick up money in Malaysia?

You need to present any official government issued ID (e.g. valid passport, Government issued ID, driver’s license, residence permit with photo, work permit with photo, emergency passport, UNHCR Card, military/police/government ID, I Kad) to pick up money at a Western Union agent location. Acceptable IDs are subject to the Banking laws and regulations of Malaysia.

Top

 

How do I know if my money transfer has been received?

You can go to the track a transfer at wu.com or our Western Union app. Then type in the sender's name and the MTCN (Money Transfer Control Number). You’ll get an update on the latest status of your money transfer. 

You can also call our Western Union’s Customer Service Center toll free number 1-800-81-3399, direct dial-in +85234080460, or send an email to malaysia.customer@westernunion.com.

Top

 

How do I pick up a money transfer?

You can pick up the money at any Western Union agent location. You'll need to provide the following information:

  • The sender's full name.
  • The country where the money was sent from.
  • The approximate amount that was sent.
  • The tracking number (MTCN – Money Transfer Control Number)
  • Acceptable ID documents are also required

For more information, please visit your nearest Western Union agent location. Or call our Western Union’s Customer Service Center toll free number 1-800-81-3399, direct dial-in +85234080460, or send an email to malaysia.customer@westernunion.com.

Top

 

How does a Western Union agent pay out money transfer?

Money transfers will generally be paid in cash.

Other restrictions may apply. For more information, please visit your nearest Western Union agent location. Or call our Western Union’s Customer Service Center toll free number 1-800-81-3399, direct dial-in +85234080460, or send an email to malaysia.customer@westernunion.com.

Top

 

How much does it cost to receive money?

All fees are paid by the sender. The receiver pays no transfer fees.

Top