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Frequently Asked Questions

WU Agent Locations


What are Western Union agent locations?

Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union. In Malaysia these are Exchange houses and Banks.



How can I find a nearby Western Union agent location?

Use this link to find an agent location near you.



How do I send money from a Western Union agent location?

You'll need to provide a valid identification document, transaction details, and pay the agent the amount you want to send, plus fees, in cash.



Which transfer service is offered at Western Union agent locations?

Western Union agent locations offer the ability to send and receive money around the world using cash.



How much money can I send from a Western Union agent location?

You can usually send up to 50,000 MYR. However, for certain amounts and transfers, you may be required to provide additional information or documentation as follows:

A passport, Government issued ID, driver’s license, residence permit with photo, work permit with photo, emergency passport, UNHCR Card, military/police/government ID, I Kad for sending money at a Western Union agent location.

Acceptable IDs are subject to the Central Bank of Malaysia rules and regulations.