Frequently Asked Questions

Send Money
How do I add money to my wallet? How do I send money from my Western Union wallet? Do I earn any interest with my wallet? View all questions →
Registration and profile settings
How do I sign up for the wallet? How do I log in? How do I update my email address in my profile? View all questions →
Cards
What are the spending and deposit limits for the wallet and the Western Union Visa® Card? What is the Western Union Visa® Card?   What is the difference between a virtual and physical Western Union card? View all questions →
Crypto
What should I know about volatility and risk?  What is cryptocurrency (crypto)?  Can I purchase crypto with my non-USD balances?   View all questions →
Receive money
What does my receiver need to pick up the money transfer? How can my receiver get the money? View all questions →
Help with transfers
Who can check the status of a money transfer? How do I report an issue on the website or the app? View all questions →
Identity verification
Why do I need to verify my identity when sending money online?  View all questions →