Frequently Asked Questions

Help with transfers

Who can check the status of a money transfer?

The person sending the money transfer and/or receiving the money transfer can use the Track a Transfer feature in the App. Just tap the Track Transfer quick action button and enter the MTCN or the transaction details.

How do I report an issue on the website or the App?

You can report an issue with the website or App by calling customer care on 1-888-294-5098 or online chat within your App (provided those functionalities are not affected by the issue you are trying to report), by mail at P.O. Box 6036, Englewood, CO 80155, or visit www.westernunion.com.