Money Order Customer Request

Only complete and submit this refund request if the Money Order(s) has not been cashed. If you have given the Money Order(s) to the payee and/or suspect that the Money Order(s) has been cashed, please verify the status of the Money Order(s) by calling 1-800-999-966.
If you decide to submit this request, make sure to include the following:

  1. Proof of purchase: a scanned image/photo of either of the following is acceptable: a.) Money Order Receipt; or b.) Money Order. Please retain a copy of all documents you provided for your records. If you do not have any of the above, please complete a Money Order Research Request form by clicking this link or by calling 1-800-999-9660. A non-refundable $15 research processing fee is required to process this research request.
  2. The issuer will contact the purchaser whether the refund request is approved or rejected. You may receive individual responses with each Money Order submitted.
  3. A non-refundable processing fee per Money Order submitted is required to process this refund request. The applicable fee will be deducted from each Money Order if the request is approved, and the Money Order has not been cashed. Fees may vary depending on the face value of the Money Order:
    1. $0 processing fee for Money Orders with a face value of $5 or below.
    2. $5 processing fee from Money Orders above $5 and less than $100.
    3. $15 processing fee from Money Orders with a face value of $100 or higher.

Money Order Information

Only numbers allowed
Only valid numbers and max up to 6 digits amount allowed
Please select the date
Please enter the payee name
If payee was left blank, enter “payee left blank”

Money Order was Purchased At

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Personal Information

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Please enter the last name
Please enter a valid email address
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Purchaser Mailing Address

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Reason For Request

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Copy of receipt with barcode or copy of original Money Order

Please upload the file
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File size shouldn’t exceed 25MB

To induce the issuer to refund to me the face amount of the above money order minus the applicable processing fees, and in consideration of that payment, I authorize the issuer to stop payment on this money order, and agree to reimburse the issuer for this refund and to hold the issuer harmless against any and all or liability to which it may be subject by reason of this refund to me, by reason of my alleged loss of money order, or by reason of the negotiation of the money order. Issuer will attempt to stop the payment if all documentation is received but cannot guarantee the money order will not be presented and honored.

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