Frequently Asked Questions

To sign up for the Vigo Money Wallet, simply download the Wallet and click on Sign up for Wallet. You’ll need to enter the following details as they Appear in your unexpired government-issued ID. Your:

• First and last name
• Social Security Number or Individual Taxpayer Identification Number (ITIN)
• Date of birth
• Country of birth
• Your US address.

You may also need to verify your identity with one of the following:

• Passport
• US Driver’s license
• US National ID
• Instituto Federal Electoral (Mexico)
• Matricula Consular (Mexico).

Open your Wallet, add the email and password you used to register your account and click on Log in.

To update your email address:

1. Log in to the Wallet.
2. Select Menu at the bottom of the screen.
3. Select your name to access your Profile.
4. In Profile, select Personal Details.
5. Next to the E-mail field, select the Pencil icon.
   – A 6-digit code will be sent to your phone number.
6. Enter the 6-digit code you received by SMS.
7. Enter your new email address.
   – A 6-digit code will be sent to your new email.
8. Enter the 6-digit code to verify your email.
9. If the code you enter is correct, you will see a message on the screen confirming your email was successfully changed. Select Close to exit the screen.

If you cannot complete the registration and identity verification, you may be asked to supply additional information, documents or speak with a customer care representative to resolve the issue. In some cases, we may be unable to open an account for you.

To get detailed information about any fees associated with the Wallet, please refer to the Wallet Terms and Conditions and the Cardholder Agreement.

You can add 1 debit card and 1 credit card to your profile for loading/topping up your Wallet.