A money order is the right solution when cash or a check won’t cut it

Need help with a lost, stolen, or damaged money order?

PURCHASER:

If you HAVE the receipt:

• 1. Complete and submit the Money Order Refund Request Form ONLINE

or

• 2. Complete the money order tracing/refund request form on the back of the money order receipt and return it, along with a $15 non-refundable processing fee, to the address listed there.

Note: Please allow 30 days for processing.
 
If you DON’T HAVE the receipt:

Print and complete the Money Order Research Request form and submit it with all available documents* showing you as purchaser, along with a $30 non-refundable processing fee, to the address listed there.

Note: Processing can take as long as 6 – 8 weeks, and you may not be eligible for a refund.

*These documents could include the original store cash register receipt, copies of other money orders or their receipts purchased at the same time, bank statement showing the payment, copies of other money orders purchased for the same purpose and same amount (i.e. rent or mortgage) .

PAYEE or “Company” (legal entity) of Money Order:

Print and complete the Money Order Affidavit form* and submit it with original or clear copy of Money Order, along with a $15 non-refundable processing fee, to the address listed there.

Note: Please allow 30 days for processing.

*Payee should fill Page 1 of affidavit form, while “Company” (legal entity) must fill Page 1 and 2.