Ulazite u sporazum prema ovim Uslovima i odredbama usluge transfera novca (u daljem tekstu „Uslovi“) sa licenciranom podružnicom kompanije Western Union (svaka pojedinačno, „Entitet Western Union“ i kolektivno, „Entiteti Western Union“)) ili licenciranim partnerom, predstavnikom ili zastupnikom (u daljem tekstu „Partner“) („Mi“, „Naš“ ili „Nas“ se odnosi na primenljivi Entitet Western Union i/ili Partnera) koji nudi Usluge pod svojom licencom, u saradnji sa Entitetom Western Union za Naše usluge u zemlji iz koje šaljete Transakciju (u daljem tekstu „Zemlja slanja“). Poslujete sa Entitetom/Entitetima Western Union ili Partnerom kod kojeg ste se prijavili za Naše Usluge. Njihovi podaci se mogu naći u Dodatku A – Odredbe specifične za zemlju ili na Vašoj Potvrdi. Bilo koji drugačiji ili dodatni uslovi koji se mogu primeniti na Vas u zavisnosti od Zemlje slanja, ako postoje, mogu se naći u Dodatku A – Odredbe specifične za zemlju. Takođe pružamo dodatne finansijske usluge koje nisu obuhvaćene ovim Uslovima (npr. usluge digitalnog novčanika). Da biste koristili ove dodatne finansijske usluge, možda ćete takođe morati da se složite sa dodatnim uslovima i odredbama primenljivim na određenu uslugu.
DEO A: UVOD
Ovi Uslovi se primenjuju na Naše Usluge kako je definisano u nastavku. Korišćenjem Naših Usluga, potvrđujete da prihvatate ove Uslove i da se slažete da ćete ih se pridržavati. Ako se ne slažete sa ovim Uslovima, ne smete koristiti Naše Usluge. Preporučujemo da odštampate ili sačuvate kopiju ovih Uslova za buduću upotrebu.
Možemo, u bilo kom trenutku i bez odgovornosti, izmeniti ili prekinuti sve ili deo Usluga (uključujući pristup putem linkova trećih strana); naplatiti, izmeniti ili se odreći određenih naknada vezanih za Usluge; ili ponuditi Usluge, ili određene Usluge, nekim ili svim korisnicima.
I. DEFINISANI POJMOVI
Sledeći pojmovi će imati značenje navedeno u nastavku. Bilo koji dodatni definisani pojmovi biće navedeni u zagradama u odgovarajućem odeljku. Podvučene reči u ovim Uslovima sadrže hiperlinkove ka daljim informacijama.
„Bankovna kartica“ se odnosi na debitnu karticu ili pripejd karticu i, gde je primenljivo, na kreditnu karticu (npr. Visa ili Mastercard).
„Plaćanje računa“ se odnosi na uslugu dostupnu u nekim zemljama koja omogućava klijentima da zakazuju, upravljaju i vrše plaćanja raznim izdavaocima računa.
„Izdavalac kartice“ se odnosi na izdavaoca i vlasnika Bankovne kartice.
„Lokacija“ se odnosi na mesta gde možete preneti i primiti novac ili u nekim zemljama lično platiti račun kod Nas. Ovo uključuje različita mesta kao što su banke, supermarketi, finansijske institucije, pošte, kiosci i druge maloprodajne objekte.
„Mobilna aplikacija“ se odnosi na mobilnu aplikaciju koju smo mi učinili dostupnom potrošačima za korišćenje Usluga.
„Primalac“ se odnosi na primaoca kojeg je Pošiljalac odredio da primi sredstva i uključuje Izdavaoce računa u usluzi Plaćanja računa.
„Pošiljalac“ se odnosi na pojedinca koji je pokrenuo transfer novca ili Plaćanje računa putem Naših Usluga.
„Usluge“ označavaju one finansijske usluge navedene u Delu B (I.) ovih Uslova.
„Telefonski transfer novca“ se odnosi na uslugu gde potrošač pokreće transfer novca pozivanjem određenog telefonskog broja, obično razgovarajući sa predstavnikom korisničke službe ili koristeći automatizovani sistem.
„Transakcija“ se odnosi na transfer novca koji je pokrenuo Pošiljalac putem Naših Usluga po prijemu važeće uplate od Pošiljaoca.
„Datum pokretanja transakcije“ se odnosi na datum kada pokrenete transfer novca ili Plaćanje računa putem Naših Usluga i Vaš zahtev je autorizovan i podnet na obradu.
„Veb-sajt“ se odnosi na veb-sajt koji mi vodimo radi pružanja Naših Usluga.
„Vi“ ili „Vaš“ se odnosi na svakog i bilo kog pojedinca koji koristi Naše Usluge kao Pošiljalac.
DEO B: OPŠTI USLOVI PRUŽANJA USLUGA
I. NAŠE USLUGE
1. Opšte. Naše Usluge uključuju međunarodni i domaći transfer novca i usluge Plaćanja računa (gde je zakonski dozvoljeno i dostupno). Svakoj Transakciji se dodeljuje individualni broj transakcije, MTCN.
2. Korisnici koji ispunjavaju uslove. Da biste koristili Usluge, morate (i) ispunjavati minimalne starosne uslove i (ii) imati pravnu sposobnost da sklapate obavezujuće sporazume sa Nama u Zemlji slanja prema važećem zakonu. Primalac mora ispunjavati minimalne starosne uslove u zemlji Primaoca.
3. Transfer novca. Kada pružite neophodne informacije i dokumentaciju i prihvatite ove Uslove da biste izvršili transfer novca, nalažete Nam da izvršimo određenu Transakciju. Svaka Transakcija je poseban sporazum između Vas i Nas, isključivo za taj transfer novca. Nismo u obavezi da obrađujemo bilo koje buduće transfere novca na osnovu ovog sporazuma.
4. Pristup Uslugama. Usluge se pružaju putem Lokacija, Veb-sajta, Mobilne aplikacije ili usluge Telefonskog transfera novca. Ako pristupate Uslugama putem mobilnog uređaja ili telefona, Vaš operater bežičnih usluga ili operater mobilne mreže može primeniti standardne troškove, tarife za prenos podataka i druge naknade.
II. NAKNADE I PLAĆANJE
1. Naknada za transfer. U zamenu za korišćenje Naših Usluga, slažete se da ćete Nam platiti naknadu za svaki transfer novca koji pokrenete po važećoj stopi (u daljem tekstu „Naknada za transfer“), plus sve primenljive poreze. Primenljiva Naknada za transfer za Vašu Transakciju biće Vam saopštena pre konačnog odobrenja Transakcije, pored svih naknada za bilo koje dodatne usluge i svih primenljivih poreza. U određenim slučajevima, isplata transfera novca Primaocu može biti predmet lokalnih poreza i troškova usluge.
2. Devizni kurs. PORED NAKNADE ZA TRANSFER, MI ZARAĐUJEMO NOVAC KADA VAŠU VALUTU PROMENIMO U STRANU VALUTU. Međunarodni transferi novca se obično isplaćuju u valuti ili valutama dozvoljenim u zemlji odredišta. Ako Transakcija zahteva konverziju Vaše valute u drugu valutu, konverzija će biti izvršena po važećem trenutnom kursu koji Vam je prikazan ili saopšten pre konačnog odobrenja transfera. Valuta će biti konvertovana u vreme transfera, a Primalac će primiti prikazani iznos u stranoj valuti. Potrošački devizni kursevi se određuju dodavanjem marže na međubankarske kurseve koji su Nam dostupni na veleprodajnom tržištu. Devizni kursevi se menjaju nekoliko puta dnevno na osnovu globalnih finansijskih tržišta. Mi zadržavamo svaku razliku između kursa koji mi dobijemo i kursa koji Vi dobijete. Primenljiva Naknada za transfer i devizni kurs mogu varirati u zavisnosti od izabrane valute plaćanja. Za trenutne devizne kurseve, posetite Naš Veb-sajt ili nam se obratite koristeći kontakt informacije navedene u nastavku.
Lokalni zakoni nekih zemalja zahtevaju da se valuta konvertuje u vreme isplate Primaocu. Ako je to slučaj, devizni kurs i svi iznosi koji su Vam prikazani ili saopšteni mogu biti podložni fluktuacijama kursa između vremena kada izvršite transfer i vremena kada Primalac preuzme sredstva.
Neke zemlje dozvoljavaju da se isplate Primaocima izvrše u više valuta. Ako je to slučaj, morate izabrati valutu plaćanja u vreme Vaše Transakcije. Neke zemlje dozvoljavaju Primaocu da primi isplatu u valuti različitoj od one koju ste Vi izabrali. U takvim slučajevima, to se može smatrati posebnom transakcijom, i mi možemo zaraditi dodatni novac kada se Vaša sredstva konvertuju u valutu koju je izabrao Primalac.
3. SMS obaveštenja i troškovi. SMS (Short Message Service) obaveštenje može biti dostupno da Vas i/ili Vašeg Primaoca obavesti o važnim detaljima Vaše Transakcije. Troškovi koje primenjuje operater mobilne mreže su isključiva odgovornost Pošiljaoca ili Primaoca. Nismo odgovorni ni za kakve troškove povezane sa SMS porukama. U skladu sa važećim zakonom, SMS će biti poslat na mobilni broj Pošiljaoca i/ili Primaoca koji je naveden u vreme Transakcije.
4. Korišćenje Računa. Možda ćete moći da šaljete ili primate novac sa ili na račun kao što je bankovni račun, Bankovna kartica, digitalni novčanik, račun izdavaoca računa ili druga vrsta računa (u daljem tekstu „Račun“). Račun pruža banka ili drugi pružalac usluga (u daljem tekstu „Pružalac usluga računa“) koji Vam može naplatiti dodatne naknade. Morate se pridržavati sporazuma sa Pružaocem usluga računa kada koristite Račun. Nismo odgovorni za bilo kakve naknade ili probleme uzrokovane od strane Pružaoca usluga računa. Ako šaljete ili primate novac u valuti različitoj od valute Vašeg Računa, Pružalac usluga računa može promeniti valutu po sopstvenom kursu ili odbiti transfer. Prihvatamo plaćanja i šaljemo novac samo na Račune koji se koriste u lične, a ne u poslovne svrhe. Pružanjem instrukcija za transakciju, potvrđujete da su povezani Računi isključivo za ličnu upotrebu. Možemo koristiti različite metode za obradu transfera na Račun ili sa Računa. Ako Nam date pogrešan broj računa ili druge informacije za Račun, prenećemo novac na broj računa koji ste Nam dali. Nismo odgovorni za bilo kakve greške koje je napravio Pružalac usluga računa ili Vi. Možemo Vam naplatiti dodatne naknade za korišćenje Računa; obavestićemo Vas o naknadama pre nego što izvršite transfer.
Pokretanjem Transakcije sa Računa, Vi (i) potvrđujete da ste vlasnik Računa i da imate ovlašćenje da pokrenete Transakciju i (ii) ovlašćujete Nas da pokrenemo elektronska zaduženja i/ili odobrenja na Vašem Računu ili da obrađujemo i ispravljamo greške ako se Transakcija ne može završiti.
Nećemo Vam biti odgovorni ako: (1) nemate dovoljno raspoloživih sredstava na Računu; (2) Vaš Račun je zatvoren ili su podizanja ograničena; (3) Transakcija premašuje ograničenja iznosa ili učestalosti koja smo nametnuli mi ili Vaš Pružalac usluga računa; (4) nastupe okolnosti van Naše kontrole (kao što su poplava, požar, prekidi struje, mehanički ili sistemski kvarovi); (5) Vaš Pružalac usluga računa ne ispoštuje Transakciju, Transakcija se ne obradi ili Vaš Pružalac usluga računa vrati Transakciju; (6) Vaše instrukcije su nepotpune, netačne, izgubljene ili zakasnele u prenosu do Nas; (7) ne uspemo da obradimo Vašu Transakciju zbog razumne bezbednosne zabrinutosti ili je opcija Usluge prekinuta ili suspendovana, ili Vas na drugi način obavestimo da Vaša Transakcija neće biti obrađena; i (8) drugi izuzeci dozvoljeni zakonom.
5. Opcije plaćanja. Slažete se da ćete Nam platiti Naknadu za transfer i druge primenljive naknade za svaku Transakciju koju pokrenete putem Naših Usluga. Opcije plaćanja variraju u zavisnosti od Vaše Zemlje slanja. Možete platiti Usluge koristeći Bankovnu karticu autorizovanu u Zemlji slanja ili putem drugih primenljivih metoda plaćanja. Možete platiti i gotovinom na Lokaciji ili koristeći druge dostupne opcije plaćanja. Ukupan iznos se plaća pre nego što obradimo Transakciju. Ako plaćate Bankovnom karticom i ne dobijemo autorizaciju od Izdavaoca bankovne kartice (ili Vašeg Pružaoca usluga računa, u slučaju Automatskog kliringa („ACH“), ili odobrena sredstva putem ID-a plaćanja), Transakcija neće biti obrađena, a sredstva neće biti preneta Primaocu. Svaki put kada koristite Bankovnu karticu ili ACH za plaćanje Usluga, slažete se da smo ovlašćeni da zadužimo Vašu naznačenu Bankovnu karticu ili primenljivi Račun za ukupan iznos (uključujući glavni iznos, Naknadu za transfer, troškove vezane za devizne kurseve i sve druge primenljive naknade ili poreze).
III. ISPLATE TRANSAKCIJA
1. Metode isplate. Stavljamo na raspolaganje različite metode da Primalac primi sredstva, uključujući, ali ne ograničavajući se na gotovinu na Lokaciji, direktno na debitnu karticu, bankovni račun ili u digitalni novčanik, gde je dostupno. U nekim zemljama Primalac može imati opciju da izabere metod za primanje sredstava koji se razlikuje od metoda koji je izabrao Pošiljalac ili opciju da promeni valutu isplate. Pošiljalac ovlašćuje Nas da ispoštujemo izbor Primaoca u pogledu metode za primanje sredstava ili valute isplate čak i ako se razlikuje od instrukcija Pošiljaoca. Sve metode isplate su podložne dostupnosti u zemlji Primaoca i na Lokaciji.
2. Identifikacija Vašeg Primaoca. Da bi se utvrdilo da je pojedinac Vaš nameravani Primalac kada podiže gotovinu na Lokaciji, Vaš Primalac treba da bude spreman da pruži puno ime, identifikacioni dokument, Vaše ime, MTCN i približan iznos transfera. U nekim zemljama, možete se odlučiti da dodate test pitanje. Ako to uradite, pružite odgovor na pitanje Primaocu. Takođe možemo zahtevati da Primalac pruži i druge informacije. Transakcija će biti isplaćena osobi za koju smatramo da ima pravo da je primi na osnovu informacija i dokumenata koje Primalac pruži. Nećemo proveravati detalje adrese Primaoca. Možemo isplatiti Primaocu čak i ako se ime koje ste naveli i ime na identifikacionom dokumentu Vašeg Primaoca razlikuju u manjim detaljima (ali nemamo obavezu da isplatimo ako se ime razlikuje). Ako odlučimo da pružene informacije nisu dovoljne, odbićemo isplatu i transfer će biti dostupan za povraćaj Vama. Za transakcije poslate na bankovni račun ili u digitalni novčanik, prenećemo sredstva na račun koji ste Vi identifikovali. U slučaju neusklađenosti između vlasnika broja računa (uključujući brojeve mobilnih telefona ili druge informacije koje ste Vi pružili da biste identifikovali račun Primaoca) i imena nameravanog Primaoca, transfer će biti uplaćen na broj računa koji ste Vi naveli. Proverite tačnost brojeva koje navodite jer se mi oslanjamo na njih.
IV. OGRANIČENJA
1. Dostupnost. Dostupnost Usluga može varirati po zemljama i jurisdikcijama i podložna je promenama. Nekoliko faktora može uticati na dostupnost Usluge, uključujući specifičnu izabranu Uslugu, bilo koje opcije odložene isporuke, posebne uslove primenljive na svaku Uslugu, poslati iznos, zemlju odredišta, dostupnost valute, regulatorna ili pitanja zaštite potrošača, zahteve za identifikaciju, ograničenja isporuke, radno vreme Lokacija i razlike u vremenskim zonama.
2. Zabranjene osobe ili transakcije. U skladu sa zakonskim zahtevima, zabranjeno nam je poslovanje sa određenim pojedincima ili u određenim zemljama i mi proveravamo Transakcije u odnosu na listu određenih osoba podložnih sankcijama koje su nametnule različite vladine institucije, uključujući Sjedinjene Američke Države, Evropsku uniju i Ujedinjeno Kraljevstvo. Ako se čini da se Vi ili Vaš Primalac podudarate sa listom, tražićemo od Vas dodatne informacije da bismo potvrdili da identitet Vas ili Vašeg Primaoca nije isti kao kod određene osobe. Ovo može uključivati mesto i datum rođenja i identifikacione dokumente. Utvrđivanje da li postoji podudaranje odložiće Transakciju. Možda ćemo biti u obavezi da zamrznemo Vaša sredstva u skladu sa zakonom.
3. Dozvoljena upotreba. Ako sprovodite ili pokušavate da sprovedete bilo koju Transakciju u suprotnosti sa ovim Uslovima ili našim politikama (uključujući politike usmerene na sprečavanje prevara, pranja novca ili finansiranja terorizma), ili ako ste postupali sa namerom prevare ili doprineli zloupotrebi podataka o Transakciji namerno ili grubom nepažnjom, možemo odbiti da Vam pružimo Naše Usluge delimično ili u potpunosti; i imaćemo pravo da iskoristimo sva Naša prava zadržana u ovim Uslovima; i/ili prijavimo Transakciju nadležnoj agenciji za sprovođenje zakona; i/ili potražujemo od Vas sve gubitke i štete za bilo koju neovlašćenu Transakciju. Konkretno, ne koristite Naše Usluge za kršenje bilo kog zakona, uključujući, ali ne ograničavajući se na: (i) finansiranje terorizma, (ii) pranje novca, (iii) plaćanje telemarketerima (samo u SAD), (iii) kupovinu duvanskih proizvoda ili (iv) unapređenje bilo kog zločina uključujući prevaru, krađu ili ilegalno kockanje. Mi nismo pružalac „escrow“ usluga. Ne koristite Usluge za deponovanje sredstava. Ako odbijemo da Vam pružimo Naše Usluge (delimično ili u potpunosti) iz bilo kog od gore navedenih razloga, obavestićemo Vas, ako je moguće, i dati razloge za Naše odbijanje, osim ako smo sprečeni da to uradimo iz pravnih ili bezbednosnih razloga. Korišćenjem Naših Usluga, potvrđujete da je Vaša i upotreba Vašeg Primaoca zakonita, dozvoljena i da nije u suprotnosti sa ovim uslovima.
V. PRIVATNOST
Zaštita Vaše privatnosti nam je veoma važna. Molimo Vas da pregledate Globalnu izjavu o privatnosti kompanije Western Union kako biste bolje razumeli Našu posvećenost održavanju Vaše privatnosti, kao i Našu upotrebu i otkrivanje Vaših informacija.
VI. OGRANIČENJA ODGOVORNOSTI
NEĆEMO BITI ODGOVORNI ZA ŠTETU ZBOG KAŠNJENJA, NEISPLATE ILI NEDOVOLJNE ISPLATE OVOG TRANSFERA NOVCA, ILI NEISPORUKE BILO KAKVE DODATNE PORUKE, BILO DA JE UZROKOVANA NEPAŽNJOM NAŠIH ZAPOSLENIH ILI PARTNERA ILI NA DRUGI NAČIN, IZNAD SUME EKVIVALENTNE 500 USD (PORED POVRAĆAJA GLAVNOG IZNOSA TRANSFERA NOVCA I NAKNADE ZA TRANSFER), OSIM GDE JE TO ZABRANJENO LOKALNIM ZAKONOM. NEĆEMO BITI ODGOVORNI NI ZA KAKVU INDIREKTNU, POSEBNU, SLUČAJNU ILI POSLEDIČNU ŠTETU. BEZ OBZIRA NA GORE NAVEDENO, NE ISKLJUČUJEMO ODGOVORNOST ZA BILO KOJI USLOV ILI GARANCIJU KOJA SE NE MOŽE ISKLJUČITI ZAKONOM, UKLJUČUJUĆI BILO KAKVU PODRAZUMEVANU GARANCIJU DA ĆEMO PRUŽATI USLUGE SA DUŽNOM PAŽNJOM I VEŠTINOM. NAŠA ODGOVORNOST ZA KRŠENJE TAKVOG USLOVA ILI GARANCIJE BIĆE OGRANIČENA NA VEĆI OD TROŠKOVA PONOVNOG PRUŽANJA POGOĐENE USLUGE I SUME EKVIVALENTNE 500 USD, OSIM GDE JE TO ZABRANJENO LOKALNIM ZAKONOM.
Možda imate dodatna prava prema vašim lokalnim zakonima, UKLJUČUJUĆI ADVOKATSKE HONORARE I TROŠKOVE VOĐENJA SPORA, i možda ćete želeti da istražite ta prava.
NE GARANTUJEMO ISPORUKU ILI POGODNOST BILO KAKVE ROBE ILI USLUGA PLAĆENIH PUTEM NAŠIH USLUGA TRANSFERA NOVCA.
VII. ŽALBE, MERODAVNO PRAVO, SPOROVI
1. Izbor prava i rešavanje sporova. Ovi Uslovi i bilo koja Transakcija podležu zakonima Zemlje slanja. Bilo koji spor prema ovim Uslovima ili u vezi sa bilo kojom Transakcijom može pokrenuti Pošiljalac pred sudovima ili drugim priznatim forumima za rešavanje sporova te zemlje, uključujući upućivanje predmeta nezavisnoj organizaciji ili ombudsmanu na rešavanje. U slučaju bilo kakvog sukoba između ovih Uslova i primenljivog zakona, primenljivi zakon će imati prednost.
2. Žalbe. Ako imate žalbu na Naše Usluge, uključujući povraćaj sredstava, posetite Našu stranicu za korisničku podršku, gde možete pronaći sve detalje i opcije kontakta specifične za Vašu zemlju. Možemo kontaktirati sa Vama ako su potrebne dodatne informacije. Temeljno ćemo istražiti stvar i pružiti detaljan odgovor.
VIII. OBEŠTEĆENJE
Slažete se da ćete obeštetiti i osloboditi odgovornosti Nas, Naše dobavljače, prodavce, pružaoce usluga i njihove odgovarajuće podružnice, filijale, službenike, direktore, agente, partnere, zaposlene i konsultante od bilo kakvog potraživanja ili zahteva, uključujući razumne advokatske honorare, koje podnese bilo koja treća strana zbog ili usled Vaše zloupotrebe Usluga, Vašeg kršenja ovih Uslova ili bilo kog zakona, ili Vašeg kršenja bilo kojih prava treće strane.
IX. OTKAZIVANJE I POVRAĆAJ SREDSTAVA
U skladu sa važećim zakonom, možete otkazati Transakciju radi povraćaja sredstava, osim ako su sredstva preuzeta ili deponovana u vreme kada primimo Vaš pismeni zahtev. Zahtevi za povraćaj sredstava primljeni u roku od 30 dana od datuma pokretanja originalne Transakcije biće podobni za povraćaj i iznosa transfera i plaćenih naknada. Povraćaji sredstava zatraženi nakon 30 dana od datuma pokretanja originalne Transakcije imaće pravo na povraćaj samo iznosa transfera. Gde smo naplatili poreze, porezi će biti vraćeni osim ako je drugačije propisano zakonom ili lokalnom praksom.
X. KORISNIČKA PODRŠKA
Ako primetite greške ili naiđete na probleme sa Našim Uslugama ili ako niste zadovoljni Našim Uslugama, posetite Našu stranicu za korisničku podršku. Naš predstavnik će istražiti Vaše brige pravično i brzo.
XI. OSTALE INFORMACIJE
1. Ustupanje. U skladu sa važećim zakonom, možemo ustupiti ove Uslove trećoj strani bez Vašeg pristanka.
2. Celokupni sporazum. Ovi Uslovi predstavljaju celokupni sporazum između Vas i Nas i zamenjuju sve prethodne sporazume koji su možda postojali između Vas i Nas.
3. Jezik. Ovi Uslovi mogu biti pruženi na više jezika radi Vaše pogodnosti. Ako se pojave bilo kakve razlike, engleska verzija će biti merodavna, kako je dozvoljeno važećim zakonom.
4. Bez odricanja. Ovi Uslovi i dalje važe čak i ako su jedna ili više odredbi nevažeće, nezakonite ili nesprovodive. Validnost ostatka odredbi nije pogođena.
5. Viša sila. Nećemo biti odgovorni za bilo kakav neuspeh ili kašnjenje u izvršenju Usluga u meri u kojoj je takav neuspeh ili kašnjenje uzrokovano stvarima van Naše razumne kontrole, uključujući, bez ograničenja: promene u primenljivim zakonima; zatvaranje ili nedostupnost potrebne fizičke i mrežne infrastrukture; neispunjenje obaveza države; kvar na napajanju ili internetu; građanski nemiri; rat; i zemljotres, požar, poplava ili druge prirodne katastrofe.
6. Deljivost. Ako bilo koji deo ovih Uslova bude proglašen nevažećim, nezakonitim ili nesprovodivim od strane suda nadležne jurisdikcije, takav deo će biti odvojen od ostatka Uslova, koji će i dalje biti važeći i sprovodivi u najvećoj meri dozvoljenoj zakonom.
7. Ostali uslovi. Ovi Uslovi mogu biti dopunjeni uslovima primenljivim na promocije, program preporuka i drugim uslovima primenljivim na Vas na osnovu Vašeg korišćenja Naših drugih proizvoda i usluga. U meri u kojoj se utvrdi da su bilo koji od ovih uslova u sukobu sa ovim Uslovima, ovi Uslovi će imati prednost.
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| EU Countries (except Austria, Cyprus, Czech Republic, Greece and Malta) | For all money transfers (except those performed on wu.com web/app): Western Union Payment Services Ireland Limited For money transfers performed on wu.com web/app: Western Union International Bank GmbH in cooperation with Western Union International Limited | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator and Complaints. 2.1. For all money transfers (except those performed on wu.com web/app): (i) Regulator. Central Bank of Ireland. Register of payment service firms under number C55075 (ii) Complaints. If you have a complaint about our service, please contact us via the website at www.westernunion.com/contact-us. We will then: (a) send you written acknowledgement that your complaint has been received; (b) contact you further should we require any additional information regarding your complaint; and (c) fully investigate and provide a detailed response to your complaint, including an explanation of our decisions, including any redress or remedial action, and reasons for our decisions. If you are not satisfied with our response to your complaint, you have the right to refer your complaint to the Financial services and Pension Ombudsman in Ireland by writing to 3rd Floor, Lincoln House, Lincoln Place, Dublin 2, Ireland, by calling +353 1 567 7000 or via email info@fspo.ie or your local governmental office. 2.2. For money transfers performed on wu.com web/app: (i) Regulator. Financial Market Authority (“FMA”). (ii) Complaints. If you have a complaint about our service, please contact us via the website at www.westernunion.com/contact-us. We will then: (a) send you written acknowledgement that your complaint has been received; (b) contact you further should we require any additional information regarding your complaint; and (c) fully investigate and provide a detailed response to your complaint, including an explanation of our decisions, including any redress or remedial action, and reasons for our decisions. If you are not satisfied with our response to your complaint, you have the right to refer your complaint tothe Joint Conciliation Board of the Austrian Banking Industry [Gemeinsame Schlichtungsstelle der österreichischen Kreditwirtschaft], Wiedner Hauptstraße 63, 1045 Vienna. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| EEA Countries, UK and Turkey | New provision for Part B, Section I: 5. Delivery Time. Subject to the terms of this Agreement and Service selected, You acknowledge that We will use reasonable skill and care to execute the Transactions within the following timelines after receiving Your payment for our Services: (1) For Transactions with payout at a location: (i) typically in minutes; (ii) As otherwise notified to You at the time of Transaction (which may occur within hours of receiving Your payment); or (iii) As soon as our Partners and payment networks allow. (2) For Transactions with payout to account: (i) for payouts to digital wallets, typically in real time or within 15 minutes; (ii) for payouts to non-digital bank accounts, typically by the end of the next business day and no later than the end of the fourth business day. If We receive Your payment outside of business hours, the Transaction may be processed on the next business day. Exceeding amount limitations, regulatory restrictions, or other restrictions in certain countries may delay Transactions. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Afganistan | Western Union Network (Ireland) Ltd |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Albania | Union Financiar Tirane, in cooperation with Western Union International Limited | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator. Bank of Albania |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| American Samoa | Western Union Financial Services, Inc., Western Union International Services, LLC |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Andorra | Sociedad Estatal Correos y Telégrafos, S.A. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Argentina | Western Union Financial Services Argentina S.R.L. | The following provision supplements Part B, Section I, Subsection 1: Part B I. OUR SERVICES 1.General. We may offer the Services nationally and internationally. Each money transfer is given an individual transaction number, the MTCN. Our Services include international and domestic transfer of money. The following provision supplements Part B, Section II, Subsection 2: Part B II.FEES AND PAYMENT 2. FOREIGN CURRENCY. Money transfers are normally paid in the currency of the destination country (in some countries, payment is available in U.S. dollars or some other alternative currency). The conversion of the money sent into the currency of the destination country will be made by the remitting agent, at the exchange rate in effect in the destination country at the time the funds are sent by the sender. IT IS EXPRESSLY STATED THAT WESTERN UNION ARGENTINA DOES NOT CARRY OUT EXCHANGE OPERATIONS IN THE REPUBLIC OF ARGENTINA. For more information on exchange rates for destination countries, please contact the number at the bottom of these Terms and Conditions. Such information is indicative only, since Western Union Argentina is not in charge of any exchange operation in the Republic of Argentina. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Australia | Network of authorised Partners in conjunction with Western Union Financial Services (Australia) Pty. Ltd. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Austria | For all money transfers (except those performed on wu.com web/app and Erste Bank): Western Union Payment Services Ireland Limited For money transfers performed on wu.com web/app and Erste Bank: Western Union International Bank GmbH in cooperation with Western Union International Limited | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator and Complaints. 2.1. For all money transfers (except those performed on wu.com web/app and Erste Bank): (i) Regulator. Central Bank of Ireland. Register of payment service firms under number C55075. (ii) Complaints. If you have a complaint about our service, please contact us via the website at www.westernunion.com/contact-us / https://www.westernunion.com/at or call us on 0800 297 579 or send an email to austria.customer@westernunion.com. We will then: (a) send you written acknowledgement that your complaint has been received; (b) contact you further should we require any additional information regarding your complaint; and (c) fully investigate and provide a detailed response to your complaint, including an explanation of our decisions, including any redress or remedial action, and reasons for our decisions. If you are not satisfied with our response to your complaint, you have the right to refer your complaint to the Financial services and Pension Ombudsman in Ireland by writing to 3rd Floor, Lincoln House, Lincoln Place, Dublin 2, Ireland, by calling +353 1 567 7000 or via email info@fspo.ie or your local governmental office. 2.1. For money transfers performed on wu.com web/app and Erste Bank: (i) Regulator. Financial Market Authority (“”FMA””). (ii) Complaints. If you have a complaint about our service, please contact us via the website at www.westernunion.com/contact-us / https://www.westernunion.com/at or call us on 0800 297 579 or send an email to austria.customer@westernunion.com. We will then: (a) send you written acknowledgement that your complaint has been received; (b) contact you further should we require any additional information regarding your complaint; and (c) fully investigate and provide a detailed response to your complaint, including an explanation of our decisions, including any redress or remedial action, and reasons for our decisions. If you are not satisfied with our response to your complaint, you have the right to refer your complaint tothe Joint Conciliation Board of the Austrian Banking Industry [Gemeinsame Schlichtungsstelle der österreichischen Kreditwirtschaft], Wiedner Hauptstraße 63, 1045 Vienna. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Azerbaijan | Network of licensed and authorised Partners in cooperation with Western Union Network (France), SAS | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator and Complaints. Regulator. Central Bank of Azerbaijan. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Bahrain | Western Union Network (France) SAS |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Bangladesh | Network of licensed and authorised Partners |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Bhutan | Bhutan Postal Corporation |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Bosnia & Herzegovina | Network of licensed and authorised Partners in cooperation with Western Union International Limited | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator. Central Bank of Bosnia and Herzegovina. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Brazil | Western Union Corretora de Câmbio S.A., in cooperation with (i) Western Union Financial Services, Inc. for Transactions to and from the United States, Canadá and México; and (ii) Western Union Financial Services, Inc. for all other Transactions. | New Preamble provision: Western Union Corretora de Cambio S.A. is an authorized legal representative of Western Union in the country and authorized to operate by the Central Bank of Brazil under number 28996, duly registered with CNPJ No. 13.728.156/0001-35. The following provision supplements Part B, Section I: 6. Purpose of the transaction. In carrying out the transaction, the client declares to be fully aware of the text contained in the respective receipt, Articles 3 and 4 of Law No. 14,286 of December 29, 2021, and in particular the second and third paragraphs of Article 4, transcribed in this document, as well as BCB Resolution No. 277, of December 31, 2022, which govern this operation. Article 3 of Law No. 14,286, of December 29, 2021: “Article 3 The operations in the exchange market can be carried out only through institutions authorized to operate in this market by the Central Bank of Brazil, in the form of the regulation to be edited by this municipality.” Article 4, §§ 2 and 3 of Law no. 14,286, of December 29, 2021: “§ 2º It Is the responsibility of the client to classify the purpose of the operation in the exchange market, as provided for in the regulation to be edited by the Central Bank of Brazil. § 3º The institutions authorized to operate in the exchange market will provide technical guidance and support, including through virtual means, for customers who need support for the correct classification of purpose of the operation in the exchange market, of which § 2 of this article is addressed.” The client also declares that the Withheld Income Tax at Source (“IRRF”) was not collected in this transaction, because it is an exemption or non-incidence case. 7. Fraud. Customer declares to be aware that Western Union will process, store, share and record your personal data and information for fraud control and prevention purposes, with the aim of ensuring the security of operations. According to current regulations, personal data and information may be shared with companies in your conglomerate, third-party companies, other institutions belonging to the National Financial System, payment institutions and regulatory bodies. WU WARNS THAT SENDING MONEY TO A PERSON THE SENDER DOES NOT KNOW SHOULD NOT BE CARRIED OUT. INFORMATION AND DETAILS OF MONEY TRANSFERS SHOULD BE SHARED ONLY WITH THE BENEFICIARY. The following provision supplements Part B, Section V: V. PRIVACY Your personal data (“Personal Data”) is processed and controlled by Western Union in accordance with the provisions of Federal Law No. 13,709/2018. Western Union collects and uses the personal data provided when sending the transfer of funds, along with other information collected or generated during your relationship with Western Union, in order to provide the contracted services appropriately and in complete manner. To execute the transaction, Western Union will retain and retain the personal data that the sender provides about the recipient of the transfer of funds (“Third Party Personal Data”). Without the respective personal data and the personal data of third parties, it is not possible to perform the money transfer service. The Data Protection Officer (DPO), whose activities consist of accepting complaints, providing clarifications, among others, as provided for in article 41 of Law 13,709/18, can be contacted by e-mail LGPDWU@westernunion.com, with the subject “Care of DPO”. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Brunei Darussalam | Network of licensed and authorised Partners |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Cambodia | Network of licensed and authorised Partners |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| China | Network of licensed and authorised Partners |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Chile | Western Union Chile SpA | The following provision supplements Part B, Section II, Subsection 4: 4. Using An Account. To perform international money transfer transactions through the Mobile Application, using online bank transfers, the customer must enter his personal data in the Mobile Application and without leaving this environment will be redirected to a bank gateway through which he must authorize from his exclusively personal account the corresponding debit. To perform international money transfer transactions through Stage & Pay, the customer may pre-charge the transaction he wishes to carry out through the Mobile Application and then complete it within 24 hours in an Agency paying the amount pre-charged in the Mobile Application. The following clause supplements Part B, Section IV, Subsection 3: IV. RESTRICTIONS The Service is intended solely for the purpose of sending funds to individuals known and trusted by the sender, who are located in the destination country indicated in the Service application form at the time the Transaction is initiated. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Cook Islands | Jetsave Cook Islands Limited |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Cyprus | For all money transfers (except those performed on wu.com web/app): G.A.P. VASSILOPOULOS PUBLIC LIMITED For money transfers performed on wu.com web/app: Western Union International Bank GmbH in cooperation with Western Union International Limited | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator and Complaints. 2.1. For all money transfers (except those performed on wu.com web/app): (i) Regulator. Central Bank of Cyprus (ii) Complaints. If you have a complaint about our service, please reach out to G.A.P. VASSILOPOULOS PUBLIC LIMITED 20, Strovolou Avenue Strovolos 2011 Cyprus 2.2. For money transfers performed on wu.com web/app: (i) Regulator. Financial Market Authority (“FMA”). (ii) Complaints. If you have a complaint about our service, please contact us via the website at www.westernunion.com/contact-us / https://www.westernunion.com/cy or call us on 0800 95038 or send an email to cyprus.customer@westernunion.com. We will then: (a) send you written acknowledgement that your complaint has been received; (b) contact you further should we require any additional information regarding your complaint; and (c) fully investigate and provide a detailed response to your complaint, including an explanation of our decisions, including any redress or remedial action, and reasons for our decisions. If you are not satisfied with our response to your complaint, you have the right to refer your complaint to the Joint Conciliation Board of the Austrian Banking Industry [Gemeinsame Schlichtungsstelle der österreichischen Kreditwirtschaft], Wiedner Hauptstraße 63, 1045 Vienna. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Czech Republic | For all money transfers (except those performed on wu.com web/app): Western Union Payment Services Ireland Limited or P.E.S. Penezni Expresni Service S.R.O. For money transfers performed on wu.com web/app: Western Union International Bank GmbH in cooperation with Western Union International Limited | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator and Complaints. 2.1. For all money transfers (except those performed on wu.com web/app): (i) Regulator. Central Bank of Ireland. Register of payment service firms under number C55075 (ii) Complaints. If you have a complaint about our service, please contact us via the website at www.westernunion.com/contact-us / https://www.westernunion.com/cz or call us on 0800 297 579 or send an email to czechia.customer@westernunion.com. We will then: (a) send you written acknowledgement that your complaint has been received; (b) contact you further should we require any additional information regarding your complaint; and (c) fully investigate and provide a detailed response to your complaint, including an explanation of our decisions, including any redress or remedial action, and reasons for our decisions. If you are not satisfied with our response to your complaint, you have the right to refer your complaint to the Financial services and Pension Ombudsman in Ireland by writing to 3rd Floor, Lincoln House, Lincoln Place, Dublin 2, Ireland, by calling +353 1 567 7000 or via email info@fspo.ie or your local governmental office. 2.2. For money transfers performed on wu.com web/app: (i) Regulator. Financial Market Authority (“FMA”). (ii) Complaints. If you have a complaint about our service, please contact us via the website at www.westernunion.com/contact-us / https://www.westernunion.com/cz or call us on 0800 297 579 or send an email to czechia.customer@westernunion.com. We will then: (a) send you written acknowledgement that your complaint has been received; (b) contact you further should we require any additional information regarding your complaint; and (c) fully investigate and provide a detailed response to your complaint, including an explanation of our decisions, including any redress or remedial action, and reasons for our decisions. If you are not satisfied with our response to your complaint, you have the right to refer your complaint tothe Joint Conciliation Board of the Austrian Banking Industry [Gemeinsame Schlichtungsstelle der österreichischen Kreditwirtschaft], Wiedner Hauptstraße 63, 1045 Vienna. The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator and Complaints. 2.1. For all money transfers (except those performed on wu.com web/app): (i) Regulator. Czech National Bank. (ii) Complaints. If you have a complaint about the service offered by P.E.S. Penezni Expresni Service S.R.O. please contact. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Denmark (Faroe Islands) | TaTanka Sp/f |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| East Timor | Pacific Holdings Unipessoal, LDA |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Egypt | Western Union Network (France) SAS |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Federated States of Micronesia | CTSI Logistic FSM |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Georgia | Network of licensed and authorised Partners in cooperation with Western Union Network (France), SAS | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator. National Bank of Georgia. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Greece | For all money transfers (except those performed on wu.com web/app): ELTA – Hellenic Post or World Bridge – Payment Services S.A. For money transfers performed on wu.com web/app: World Bridge – Payment Services S.A. | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator. Bank of Greece. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Greenland | Videocentret Godthab Aps | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator. Danish Financial Supervisory Authority. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Guam | Consilidated Transportation |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Hong Kong | Digital Money Transfer Services: Western Union Online Limited in conjunction with Western Union International Limited using a network of independent authorized agents and representatives worldwide. Retail Money Transfer Services: | The following provision supplements Part B, Section X: X. CANCELLATION AND REFUNDS Subject to regulatory requirements, We may determine where refunds are directed. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Iceland | Western Union International Bank GmbH in cooperation with Western Union International Limited |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| India | For all money transfers (except those performed on wu.com web/app) – receive capability only: Western Union Financial Services Western Union Payment Services Ireland Limited For money transfers performed on wu.com web/app: Western Union Financial Services in collaboration with Yes Bank Limited. | New provision for the Preamble: Western Union Online Service is offered in collaboration with Yes Bank Limited, with its registered office at 9th Floor, Nehru Centre, Discovery of India Building, Dr. A.B.Road, Worli, Mumbai-400018, Maharashtra, India. Yes Bank Limited has received the necessary approvals from Reserve Bank of India to offer Western Union Outbound Money Transfer Services in India. Yes Bank Limited will be carrying out the KYC process in requirements with the applicable laws of India. For any questions on KYC, you may contact wu-indiacsc@westernunion.com; Western Union will coordinate with Yes Bank for the response. Please note that Yes Bank Limited being an authorized dealer is solely liable to undertake collection of tax at source (“TCS”) from the buyer /customer remitting the amount (or aggregate of amounts) over and above a certain threshold out of India through WU.com. Yes Bank shall deposit the taxes so collected with the Indian government and undertake the TCS compliances thereon. Please visit https://www.yesbank.in/personal-banking/yes-individual/outward-remittance-web-section for more details on the TCS process and any queries you may have in this regard. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Indonesia | PT Western Union Indonesia, in affiliation with related international Western Union entity/entities, and/or a network of authorised Partners | The following provision supplements Part B, Section I, Subsection 3: 3. Money Transfer. To make a money transfer, You may be required to provide Us with the following information, to the extent applicable or required: (i) The name of the Sender; (ii) The name of the Receiver; (iii) The amount and currency under which the Transaction is to be conducted; (iv) The payment account details of the relevant Receiver, if applicable; (v) The date of the Transaction order; and (vi) Any other information as may be required by Us to execute the Transaction. New provisions to Part B, Section I: 7. Execution of Transaction. Notwithstanding any other provision, We may refuse to execute a Transaction if the information provided by You is untrue, inaccurate, or incomplete. In the event of Our refusal to execute the Transaction, We shall inform You regarding the details of such refusal, within 7 seven working days after We have received Your Transaction order. New provisions to Part B, Section IV: The following provision amends Part B, Section VII, Subsection 1: New provision to Part B, Section XI: |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Isle of Man | Global Travel Limited |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Iraq | Western Union Network (Ireland) Ltd |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Japan | Western Union Japan KK | New provision for the Preamble: Western Union Japan KK is licensed by the Kanto Local Finance Bureau (registration number: 00039), to offer Type II fund transfer services business in Japan and conducts fund transfer transactions of 1,000,000 yen or less. The Transaction is not conducted by a bank. Transactions do not involve the acceptance of deposits or term deposits, savings or installment savings. Transactions are not the subject of insurance payment prescribed by Article 53 of the Deposit Insurance Act (Act No. 34 of 1971) or Article 55 of the Agricultural and Fishery Cooperation Savings Insurance Act (Act No.53 of 1973). Western Union has signed and executed a Guarantee Agreement with Mizuho Bank, Ltd. to ensure that all users in Japan are protected by the Performance Protection Funds contained in Article 44 of the Money Transfer Business Act. You have the right to claim onto performance security funds defined in Article 59 of the Money Transfer Business Law (Act No.59 of 2010). The following provision supplements Part A, Section II: The following provision supplements Part B, Section IV: The following provision supplements Part B, Section VII: New provisions to Part B, Section XII: 9. No Retention by Us. We shall not hold funds received from You which are not used for transactions. With respect to funds received from You via a Payment Method which are deemed not to be used for transactions, We shall return such funds to You or take other measures not to retain such funds. We will only conduct fund transfer transactions of 1,000,000 yen or less. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Jordan | Western Union Network (France) SAS |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Kazakhstan | Network of licensed and authorised Partners in cooperation with Western Union Network (France), SAS | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator. National Bank of Kazakhstan. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Korea | Network of licensed and authorised Partners |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Kosovo | Unioni Financiar Prishtinë SH.P.K. in cooperation with Western Union International Limited | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator. Central Bank of the Republic of Kosovo. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Kuwait | Western Union Network (France) SAS |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Kyrgyzstan | Network of licensed and authorised Partners in cooperation with Western Union Network (France), SAS | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator. National Bank of Kyrgyzstan |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Laos | Network of licensed and authorised Partners |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Lebanon | Western Union Network (France) SAS |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Liechtenstein | Western Union International Bank GmbH in cooperation with Western Union International Limited |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Macau | Network of licensed and authorised Partners |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Macedonia | Network of licensed and authorised Partners in cooperation with Western Union International Limited | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator. National Bank of the Republic of North Macedonia. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Malaysia | Western Union Payments (Malaysia) SDN BHD | New provision for the Preamble: Notwithstanding anything contained herein, if You are dealing as a Consumer under the Consumer Protection Act 1999 (“CPA“): (i) Western Union gives You such implied warranties under the CPA that cannot be excluded by the CPA; (ii) these Terms and Conditions are intended to exclude or limit the rights and remedies You may have to the maximum extent permitted by law and the CPA; and (iii) nothing in these Terms and Conditions are intended to exclude or limit Western Union’s liability to You for any loss or damage arising from (i) negligence on Western Union’s part or (ii) breach of any express terms contained herein or implied by the CPA which cannot be excluded without adequate justification. The following provision amends Part B, Section VII, Subsection 1: 1. Governing Law and Dispute Resolution. These Terms and Conditions shall be governed and construed in accordance with the laws of Malaysia and the parties submit to the non-exclusive jurisdiction of the courts of Malaysia and any courts which have jurisdiction to hear appeals from such country and you waive any right to objection proceedings being conducted in such courts. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Maldives | Island Financial Service PVT LTD |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Malta | For all money transfers (except those performed on wu.com web/app): Fexserv Financial Services Ltd. For money transfers performed on wu.com web/app: Western Union International Bank GmbH in cooperation with Western Union International Limited | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator and Complaints. 2.1. For all money transfers (except those performed on wu.com web/app): (i) Regulator. Malta Financial Services Authority (ii) Complaints. If you have a complaint about the service offered by our agent, please contact: Fexserv Financial Services Ltd., Alpine House, Naxxar Road, San Gwann, SGN 9032 Malta, Tel: (+356) 25762576. 2.2. For money transfers performed on wu.com web/app: (i) Regulator. Financial Market Authority (“FMA”) (ii) Complaints. If you have a complaint about our service, please contact us via the website at www.westernunion.com/contact-us / https://www.westernunion.com/hr or call us on 0800 806227 or send an email to croatia.customer@westernunion.com. We will then: (a) send you written acknowledgement that your complaint has been received; (b) contact you further should we require any additional information regarding your complaint; and (c) fully investigate and provide a detailed response to your complaint, including an explanation of our decisions, including any redress or remedial action, and reasons for our decisions. If you are not satisfied with our response to your complaint, you have the right to refer your complaint tothe Joint Conciliation Board of the Austrian Banking Industry [Gemeinsame Schlichtungsstelle der österreichischen Kreditwirtschaft], Wiedner Hauptstraße 63, 1045 Vienna. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Marshall Islands | Robert Reimers Enterprises Inc. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Mexico | Servicio Integral de Envíos, S.A. de C.V. , money transmitter registered with number 20364. | New provision for the Preamble: Servicio Integral de Envíos, S.A. de C.V. , money transmitter registered with number 20364. Adress: Avenida Paseo de la Reforma número 505, Piso 17, Col. Cuauhtémoc, Alcaldía Cuauhtémoc, C.P. 06500, Ciudad de México |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Moldova | Network of licensed and authorised Partners in cooperation with Western Union Network (France), SAS |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Mongolia | Network of licensed and authorised Partners |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Montenegro | MONTENEGRO TRANSFERS DOO PODGORICA in cooperation with Western Union International Limited | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator. Central Bank of Montenegro. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Myanmar | Network of licensed and authorised Partners |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Nepal | Network of licensed and authorised Partners |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| New Zealand | Western Union International Limited | The following provision supplements Part B, Section X: XI.CUSTOMER CARE The Customer Care number is not toll-free for call from New Zealand. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Nigeria | Western Union Network (France) SAS |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Niua | Niue Commercial Enterprises |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Northern Mariana Islands | Insurance and Business |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Norway | For all money transfers (except those performed on wu.com web/app): Western Union Payment Services Ireland Limited or Forex AB For money transfers performed on wu.com web/app: | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator and Complaints. 2.1. For all money transfers (except those performed on wu.com web/app): (i) Regulator. Central Bank of Ireland. Register of payment service firms under number C55075 (ii) Complaints. If you have a complaint about our service, please contact us via the website at https://www.westernunion.com/no or call us on 80018666 or send an email to norway.customer@westernunion.com. We will then: (a) send you written acknowledgement that your complaint has been received; (b) contact you further should we require any additional information regarding your complaint; and (c) fully investigate and provide a detailed response to your complaint, including an explanation of our decisions, including any redress or remedial action, and reasons for our decisions. If you are not satisfied with our response to your complaint, you have the right to refer your complaint to the Financial services and Pension Ombudsman in Ireland by writing to 3rd Floor, Lincoln House, Lincoln Place, Dublin 2, Ireland, by calling +353 1 567 7000 or via email info@fspo.ie or your local governmental office. 2.2.For all money transfers (except those performed on wu.com web/app) offered by Forex AB: (i) Regulator: Finanstillsynet. 2.3. For money transfers performed on wu.com web/app: (i) Regulator. Financial Market Authority (“FMA”) (ii) Complaints. If you have a complaint about our service, please contact us via the website at https://www.westernunion.com/no or call us on 80018666 or send an email to norway.customer@westernunion.com. We will then: (a) send you written acknowledgement that your complaint has been received; (b) contact you further should we require any additional information regarding your complaint; and (c) fully investigate and provide a detailed response to your complaint, including an explanation of our decisions, including any redress or remedial action, and reasons for our decisions. If you are not satisfied with our response to your complaint, you have the right to refer your complaint tothe Joint Conciliation Board of the Austrian Banking Industry [Gemeinsame Schlichtungsstelle der österreichischen Kreditwirtschaft], Wiedner Hauptstraße 63, 1045 Vienna. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Oman | Western Union Network (France) SAS |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Pakistan | Network of licensed and authorised Partners |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Palau | CTSI Logistics Palau Inc. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Palestine | Western Union Network (France) SAS |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Panama | Transfer Express de Panama S.A. | The following clause supplements Part B, Section IV, Subsection 3: IV. RESTRICTIONS The Service is intended solely for the purpose of sending funds to individuals known and trusted by the sender, who are located in the destination country indicated in the Service application form at the time the Transaction is initiated. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Papua New Guinea | Bank of South Pasific Ltd. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Peru | Western Union Peru S.A. | The following clause supplements Part B, Section II: II. FEES and PAYMENT On your Transaction could apply taxes such as ITF and IGV. The following clause supplements Part B, Section IV, Subsection 3: IV. RESTRICTIONS The Service is intended solely for the purpose of sending funds to individuals known and trusted by the sender, who are located in the destination country indicated in the Service application form at the time the Transaction is initiated. The following clause supplements Part B, Section V: V. PRIVACY Your personal data (“Personal Data”) are processed and controlled by Western Union Peru S.A (“WUPSA”), in accordance with the Law No. 27933. WUPSA collects and uses the Personal Data provided when sending the money transfer, together with other information collected or generated during the course of your relationship with WUPSA in order to adequately and completely provide the contracted services. WUPSA will maintain and retain Personal Data that the sender provides to us about the recipient of the money transfer to execute the transaction (“Third Party Personal Data”). Without the respective Personal Data and Third Party Personal Data, it is not possible to carry out the money transfer service. For more information you can visit https://www.westernunion.com/global/es-xl/privacy-statement-peru.html The following clause supplements Part B, Section VII: VII. COMPLAINTS, APPLICABLE LAW, DISPUTES If you not be satisfied with our services under these Terms, you may make a complaint on https://www.westernunion.com/pe/es/claim-form.html. We will send you a final response letter within 15 business days of receipt of your complaint. If you are unhappy with our final response, you have the right to refer your complaint to INDECOPI. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Philippines | Western Union Processing Services, Inc. | New provision for the Preamble: BSP Regulated Entity. Western Union Processing Services Inc. is a regulated entity by the Bangko Sentral ng Pilipinas. For complaints, inquiries, and requests, please contact the BSP Consumer Financial Protection Bureau – (855) 411-2372; www.consumerfinance.gov. &nsbp; New provision for Part B, Section I: I. OUR SERVICES 6. Modification of Transaction Details. You may request changes to certain transaction details, subject to Our discretion and provided that the request is made before the Transaction is processed. These changes may include, but are not limited to, the currency, payout method, Receiver’s name, or a test question. To request a modification, please contact Our Customer Care team. All requests are subject to availability and where relevant, Westen Union’s discretion. New provision for Part B, Section X: X. CANCELLATION AND REFUNDS 2. Cancellation. We may cancel Your Transaction for operational reasons, including but not limited to (i) operational or technical issues or errors; (ii) suspected or confirmed consumer fraud; and (iii) compliance related delay. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Puerto Rico | Western Union Financial Services, Inc. Western Union International Services, LLC |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Qatar | Western Union Network (France) SAS |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Saudi Arabia | Western Union Network (France) SAS |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Samoa | FEXCO (Samoa) Limited |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Singapore | Western Union Global Network Pte Ltd | New provision for Part A: A person who is not a party to any agreement governed by these Terms has no rights under the Contracts (Rights of Third Parties) Act, Chapter 53B of Singapore. New provision for Part B, Section I: 5. Safeguarding. Western Union Global Network Pte Ltd is required under the Payment Services Act 2019 (“PSA”) of Singapore to safeguard relevant money (as defined in section 23(14) of the PSA) received from or on the account of its customers. Western Union Global Network Pte Ltd has arranged for the aggregate relevant money of its customers to be safeguarded in a combination of two ways: (a) a certain amount (the “Guaranteed Amount”) is safeguarded by a guarantee given by a safeguarding institution that is a licensed bank in Singapore, which requires the safeguarding institution to pay the Guaranteed Amount in the event of the insolvency of Western Union Global NetworkPte Ltd, in accordance with the applicable requirements of the PSA; and (b) an amount equivalent to all remaining relevant money which exceeds the Guaranteed Amount will be held by Western Union Global Network Pte Ltd on behalf of its customers in a trust account (the “Trust Account”) opened with another safeguarding institution that is also a licensed bank in Singapore. Generally, any relevant money received from a customer of Western Union Global Network that is deposited in the Trust Account will be commingled with relevant money received from other customers of Western Union Global Network Pte Ltd. Consequently, you acknowledge that it is not possible to identify any portion of the relevant money in the Trust Account as specifically belonging to you (nor is it possible to identify whether your relevant money is covered under the Guarantee as opposed to being deposited in the Trust Account) and money in the Trust Account could be withdrawn to meet the obligations of other customers. If the safeguarding institution with which the Trust Account is maintained becomes insolvent, you may be delayed or prevented from recovering your full entitlement to the relevant money. The following provision supplements Part B, Section VI: We assume liability for the execution of a money transfer order in the event of the fault of an employee or vicarious agent acting on Our behalf, pursuant to the provisions set forth under Singapore law. The liability of Western Union, Western Union affiliates and foreign agents is excluded for cases of negligence. This exclusion does not apply in the case of death, bodily injury or impairment of health, nor in the case of violating major contractual obligations. In the case of violating ancillary contractual obligations through negligence Our liability is limited to replacing the typical and reasonably foreseeable damage up to the maximum amount of SGD 500 (in addition to the transferred amount and the fees charged). The following provision amends Part B, Section VI, Subsection 1: 1. Choice of Law and Dispute Resolution. These Terms shall be governed and construed in accordance with the laws of the Republic of Singapore and the parties submit to the exclusive jurisdiction of the courts of the Republic of Singapore. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Serbia | TENFORE DOO BEOGRAD INSTITUCIJA ELEKTRONSKOG NOVCA in cooperation with Western Union International Limited | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator. National Bank of Serbia. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Solomon Islands | Network of licensed and authorised Partners |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| South Sudan | Western Union Network (Ireland) Ltd |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Sri Lanka | Network of licensed and authorised Partners |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Sudan | Western Union Network (Ireland) Ltd |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Switzerland | For all money transfers (except those performed on wu.com web/app): Western Union (Switzerland) LLC, Dover (Delaware/USA), Zweigniederlassung Zurich &nsbp; For money transfers performed on wu.com web/app: Western Union International Bank GmbH in cooperation with Western Union International Limited | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator and Complaints. 2.1. For all money transfers (except those performed on wu.com web/app): (i) Regulator. VQF (Verein zur Qualitätssicherung von Finanzdienstleistungen). (ii) Complaints. If you have a complaint about our service, please contact us via the website at https://www.westernunion.com/ch or call us on 0800 562103 or send an email to switzerland.customer@westernunion.com. We will then: (a) send you written acknowledgement that your complaint has been received; (b) contact you further should we require any additional information regarding your complaint; and (c) fully investigate and provide a detailed response to your complaint, including an explanation of our decisions, including any redress or remedial action, and reasons for our decisions. 2.2. For money transfers performed on wu.com web/app: (i) Regulator. Financial Market Authority (“FMA”). (ii) Complaints. If you have a complaint about our service, please contact us via the website at https://www.westernunion.com/ch or call us on 0800 562103 or send an email to switzerland.customer@westernunion.com. We will then: (a) send you written acknowledgement that your complaint has been received; (b) contact you further should we require any additional information regarding your complaint; and (c) fully investigate and provide a detailed response to your complaint, including an explanation of our decisions, including any redress or remedial action, and reasons for our decisions. If you are not satisfied with our response to your complaint, you have the right to refer your complaint tothe Joint Conciliation Board of the Austrian Banking Industry [Gemeinsame Schlichtungsstelle der österreichischen Kreditwirtschaft], Wiedner Hauptstraße 63, 1045 Vienna. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Syria | Western Union Network (France) SAS |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Taiwan | King’s Town Bank, Ltd. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Tajikistan | Network of licensed and authorised Partners in cooperation with Western Union Network (France), SAS | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator. National Bank of Tajikistan. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Thailand | Network of licensed and authorised Partners |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Tonga | FEXCO (Tonga) Limited |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Turkey | For all money transfers (except those performed on wu.com web/app): BPN Ödeme ve Elektronik Para Hizmetleri A.Ş For money transfers performed on wu.com web/app: Western Union Turkey Ödeme Hizmetleri Anonim Sirketi | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator. Central Bank of Turkey (Türkiye Cumhuriyet Merkez Bankası). |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Turkmenistan | Network of licensed and authorised Partners in cooperation with Western Union Network (France), SAS | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator. Central Bank of Turkmenistan. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Tuvalu | FEXCO (Fiji) Limited |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Ukraine | Network of licensed and authorised Partners in cooperation with Western Union Network (France) SAS | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator. National Bank of Ukraine. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| United Arab Emirates | Western Union Network (France) SAS |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| United Kingdom | Western Union Payment Services GB Limited | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator and Complaints. (i) Regulator. Financial Conduct Authority (“FCA”). (ii) Complaints. If you have a complaint about our service, please contact us via the website at https://www.westernunion.com/gb or call us on 0800-833-833 or send an email to uk.customer@westernunion.com. We will then: (a) send you written acknowledgement that your complaint has been received; (b) contact you further should we require any additional information regarding your complaint; and (c) fully investigate and provide a detailed response to your complaint, including an explanation of our decisions, including any redress or remedial action, and reasons for our decisions. If you are not satisfied with our response to your complaint, you have the right to refer your complaint to The Financial Ombudsman Service. South Quay Plaza, 183 Marsh Wall, London E14 9SR. Visit www.financial-ombudsman.org.uk for more information. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Uzbekistan | Network of licensed and authorised Partners in cooperation with Western Union Network (France), SAS | The following provision supplements Part B, Section VII, Subsection 2: 2. Regulator. Central Bank of Uzbekistan. |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Vanuatu | Network of licensed and authorised Partners |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Vietnam | Network of licensed and authorised Partners |
| JURISDICTION | WESTERN UNION ENTITY/PARTNER | COUNTRY SPECIFIC PROVISION |
|---|---|---|
| Yemen | Western Union Network (France) SAS |