Western Union® Money TransferSM Online Service Terms and Conditions


Western Union Online Terms and Conditions


As used in our Terms and Conditions, the terms:

(a) "bank card" refers to a Visa® or MasterCard® credit card or debit card issued by or through a UK bank or building society or issued through a bank in a European Union Member State in which the service is offered;
(b) "card issuer" refers to the issuer and owner of a bank card;
(c) "Prohibited Purpose" refers to any unlawful purpose; to making or receiving payments for gambling services, gambling chips or gambling credits; or to sending a payment to yourself as the Receiver in order to evidence financial soundness (RISK OF FRAUD); or sending or receiving money on behalf of someone else;
(d) "Receiver" refers to the person identified as the beneficiary of a money transfer (whether that money transfer is initiated by a Sender using the Western Union Online Service or by a person using another Western Union money transmission service);
(e) "Sender" refers to the person who initiates the carrying out of a money transfer by using the Western Union Online Service;
(f) "transaction" refers to each money transfer that you initiate under, and each other use that you make of, the Western Union Online Service;
(g) "Western Union", "we", "our" or "us" refers to Western Union International Bank GmbH and Western Union International Limited; and in references to "our negligence or fraud", includes any affiliate or agent of WUIB when performing a task which would otherwise have to be performed by WUIB in connection with its provision of the Western Union Online Service; and, in the provisions listed in clause 8 and 9 includes any affiliate or agent of WUIB and Western Union International Limited when performing a task which would otherwise have to be performed by WUIB and Western Union International Limited in connection with its provision of the Western Union Online Service;
(h) "Western Union Online Service" refers to any or all of the services which are made available by us by means of the Western Union Online Site;
(i) "Western Union Online Site" or "site" refers to the Web site operated by us to provide online money transmission services and related information facilities; and
(j) "you" or "your" refers to any person who uses the Western Union Online Site or the Western Union Online Service, whether as a Sender or as a Receiver.

1. About The Service


The Western Union Online Service is offered by Western Union International Bank GmbH ("WUIB") in conjunction with Western Union International Limited. WUIB is an agent within the Western Union agent network and has its registered offices at Schubertring 11, A-1010 Vienna, Austria, Commercial Register Number Fn 256184t at the Vienna Commercial Court; Data Protection Registry (Dvr) Number 2111221. Customers may call the number listed below for the address and hours of Agent and representative locations. WUIB may also be contacted by freephone numbers set out in Clause 5.
1.2 WUIB is supervised by the Austrian Financial Markets Authority (Österreichische Finanzmarktaufsicht ) “Financial Regulator”, at Otto-Wagner-Platz 5, 1090 Wien +43-1 249 59 - 0. Further details of the Financial Regulator are available at www.fma.gv.at
1.3 Western Union International Limited is an Irish registered company (number: 372428) with its registered address at Richview Office Park, Unit 9, Clonskeagh, Dublin 14, Ireland. Western Union offers money transfer services domestically and internationally. You must be of majority age to use the Western Union Online Service. Each money transfer will be given a unique identifier, the Money Transfer Control Number or “MTCN.” Money transfers will normally be paid in cash, but some Agents may offer or the Receiver may elect alternative methods of receiving the funds, such as into an account or mobile telephone. The Sender authorizes Western Union to honor the Receiver's election even if it differs from the payout method the Sender specified.
1.4 By completing the information required to send a money transfer, by providing access to the funds to be sent as well as identification as required and by accepting the Terms and Conditions, the Sender consents to the execution of the money transfer. The Sender is required to inform the Receiver about the money transfer.
1.5 Regular money transfers are usually available within minutes for pick up, subject to hours of operation of the payment location. Where the “Next Day” or “2 Day” Service is available, funds will be available for collection by the Receiver after 24 and 48 hours respectively from the time the money is sent. Account-based transfers generally take 3 business days, subject to legal or regulatory requirements, though transfers to mobile wallets are often available within minutes. Delays and other restrictions apply in certain countries. You can call the freephone number included in these terms and conditions for details.
1.6 For collection of funds in cash, all Receivers must show documentary evidence of their identity and provide all details about the money transfer required by Western Union, including name of Sender, country of origin, name of Receiver, approximate sum, the MTCN, which is mandatory for receiving money in the United kingdom and any other conditions or requirements applicable at the Western Union Agent location. Cash payment shall be made to the person that Western Union or its Agent deems entitled to receive the money transfer after examination of identification documents.
1.7 Applicable law prohibits money transmitters from doing business with certain individuals and countries; Western Union is required to screen all transactions against lists of names provided by the governments of the countries and territories in which we do business, including the US Treasury Department’s Office of Foreign Assets Control (OFAC) and the European Union. If a potential match is identified, Western Union researches the transaction to determine if the name matched is the individual on the relevant list. On occasion, customers are required to provide additional identification and other information, delaying transactions. This is a legal requirement for all transactions processed by Western Union (inclusive of transfers that originate and terminate outside of the US).
1.8 Transfer fees: Written information explaining how Western Union charges the Sender for making a money transfer is available from the transactional Western Union Online service website, and is shown to the Sender prior to completion of the payment order. Unless applicable law in the destination country requires otherwise, the Sender will bear all fees for the money transfer. In certain cases, payment of a money transfer may be subject to local taxes and service charges. For account based money transfer, the Receiver may incur additional fees for receiving the Sender’s funds through a mobile telephone or to an account. Transfers should be sent to a local (Receiver) currency account, otherwise the receiving institution may convert the funds at its own exchange rate or reject the transaction. The Receiver’s agreement with its mobile phone service, mWallet or other account provider governs the account and determines their rights, liability, fees, funds availability and account limitations. In the event of an inconsistency between the account number (including mobile phone numbers for mobile accounts) and name of the Receiver, the transfer will be credited to the account number provided by the Sender. Western Union may make money from fees associated with use of an account. Western Union accepts no responsibility to the Sender nor to any account holder for any fees, exchange rates used for conversion to non-local currency, acts or omissions of the destination or intermediary financial service providers.
1.9 Foreign exchange:
  (a) money transfer payments will normally be made in the currency of the destination country (in some countries payment is available only in an alternate currency). All currency is converted at Western Union’s then current rate of exchange. Western Union calculates its rate of exchange based on commercially available interbank rates plus a margin. Most rates of exchange are adjusted several times daily in line with the relevant closing rate of financial markets globally.
  (b) The currency will be converted at the time of transfer and the Receiver will receive the foreign currency amount shown on this form. However, in a few countries local regulations require money transfers to be converted only when they are paid. If the Sender is sending to one of these countries, the exchange rate noted above is only an estimate, and the actual exchange rate will be determined at the time of payment. Western Union Agents may offer Receivers the choice to receive funds in a currency different from the one the Sender selected. In such instances, Western Union (or its Agents, mobile phone provider, or account provider) may make additional money when it changes the Sender’s funds into the currency selected by the Receiver. If the Sender chooses a payment currency different from the national currency of the destination country, the payment currency chosen may not be available at all payment locations in that country, or may not be available in small enough denominations to pay all of the money transfer. In such cases, the paying Agent may pay all or part of the Sender’s transfer in national currency. Western Union’s exchange rate may be less favorable than some publicly reported commercial exchange rates used in transactions between banks and other financial institutions. Any difference between the currency exchange rate offered to customers and the currency exchange rate received by Western Union will be kept by Western Union (and, in some instances, its Agents, mobile phone provider, or account provider) in addition to the transfer fees. Additional information about exchange rates for specific destination countries can be obtained by calling the freephone number above or on our website.
1.10 SMS - Western Union may offer free SMS notification in some countries to indicate that the transaction has been collected by the Receiver (for the Sender) or that funds are available for collection (for the Receiver). Charges applied by the service provider are the exclusive responsibility of the Sender or Receiver. Western Union is not responsible for any charges associated with SMS messages. If permitted by applicable law, the SMS will be sent to the Sender’s and/or the Receiver’s mobile number provided at the time of the transaction. Western Union will send SMS messages to a gateway for delivery, however delivery is the responsibility of third parties, and cannot be guaranteed. Western Union is not responsible for technical malfunctions that occur outside of its proprietary systems.

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2.1 Our agreement with you is that we will take reasonable care to provide the Western Union Online Service. As such, we agree to provide you with the money transmission services (including the SMS notification (where available)) and the related information facilities described from time to time on the Western Union Online Site.
2.2 We will generally rely without further enquiry on messages that are transmitted through the Western Union Online Site and actually received by us, unless we have actual notice that any such message is incorrect, unauthorised or forged.
2.3 We do not accept any responsibility to you for:
  (a) the goods or services which you pay for by using the Western Union Online Service. We strongly advise that you do not use our service to pay for goods purchased from an online seller that you do not know;
  (b) malfunctions in communications facilities which cannot reasonably be considered to be under our control and that may affect the accuracy or timeliness of messages you send to us;
  (c) any losses or delays in transmission of messages arising out of the use of any Internet access service provider or caused by any browser or other software which is not under our control;
  (d) the services provided to you by your card issuer;
  (e) viruses caused by third parties;
  (f) errors on the Site or with the Western Union Online Service caused by incomplete or incorrect information provided to us by you or a third party;
  (g) any unauthorised use or interception of any message or information before it reaches the Site; or
  (h) any unauthorised use of or access to data relating to you or your transactions which is held by us (unless such use or access is caused by our negligence, fraud or failure to comply with laws relating to the protection of your data);

The contractual relationship between us does not extend to the benefit of the Receiver and the Receiver does not have an independent right to demand payment
2.4 We have no obligation to you to initiate or perform a money transfer or other transaction as part of the Western Union Online Service if:
  (a) we are unable to obtain satisfactory evidence of your identity;
  (b) we have reason to believe that the transaction message is incorrect, unauthorized or forged;
  (c) you provide us with incorrect or incomplete information or if your transaction message is not given to us sufficiently in advance to allow for timely provision of the requested transaction; or
  (d) your card issuer does not authorise your use of your bank card for payment of the transaction and our related charges,
  and we do not accept any liability for damages resulting from non-payment or delay in payment of a money transfer to a Receiver or failure to perform a transaction under the Western Union Online Service by reason of any of these matters.
2.5 We may refuse to provide the Western Union Online Service (in whole or in part) to you if to do so may breach any Western Union policy (including policies intended to prevent fraud, money laundering or terrorist financing) and/or any applicable law, order of a court or requirement of any regulatory or governmental authority, body or agency having jurisdiction over us, or if we otherwise consider such action necessary to protect our interests. However, if we refuse to provide the Western Union Online Service (in whole or in part) for any of these reasons, we will wherever practicable notify you that we have done so and, unless we are prevented from doing so for some legal reason, we will explain why we have done so.
2.6 We may suspend the operation of the Western Union Online Site or the Western Union Online Service in whole or in part if, in our absolute discretion, we consider it appropriate to do so by reason of any circumstances beyond our control. We undertake that if the services provided by the Western Union Online Site or the Western Union Online Service are interrupted (whether by us, any third party service provider or otherwise) for any reason we will take reasonable care to minimise the duration of any interruption. Provided we comply with this undertaking, we shall not be liable to you for any loss or liability which may be suffered or incurred by you as a result of any such interruption, even if caused by our negligence, except where any such interruption is caused by our fraud.
2.7 Western Union reserves the right to change the Western Union Online Service without notice. Western Union and its Agents may refuse to provide the Western Union Online Service to any person without giving a reason, in particular to prevent fraud, money laundering or terrorist financing or to comply with any applicable law, order of a court or requirement of any regulatory or governmental authority.
2.8 We will generally communicate with you through the Internet and by e-mail. This does not affect your right to communicate with us by any other means described in clauses 4.1, 5, 6 and 13 below in the circumstances contemplated by those provisions.
2.9 We may change our Terms and Conditions from time to time. Each time you send money with Western Union, you will be provided access to a copy of our Terms and Conditions before completing the transaction. No change which we may make will affect the terms on which you used the Western Union Online Site, or on which we provided the Western Union Online Service to you, before we changed the terms on the Site. No change which we may make will affect your ability to terminate your agreement with us under clause 13.1 below

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3.1 You agree to pay our charges for each money transfer or other transaction which you initiate or request under the Western Union Online Service. Clear information explaining our charges can be viewed at Our charges "Price It" feature, which provides the estimated cost of sending an online money transfer (inclusive of tax).
3.2 You must pay for the principal amount of a money transfer and our charges by using a bank card or via your bank account (where available). Each time you use the Western Union Online Service, you agree that we are authorised to charge your card issuer or your bank account (for account based transfers) for the principal amount of any money transfer and our charges relating to the relevant transaction before we perform the money transfer or other transaction. The amount that we will charge to your card issuer or your bank account will be notified to you prior to the final authorisation of the transaction.
3.3 You consent to and acknowledge the following:
  (a) The information provided in order to effect an online money transfer is true, accurate, current and complete;
  (b) You must share the transaction data (amount of money, Your name, Your country, name of Receiver and MTCN) with the Receiver only. You are obligated to ensure that no third party can gain unauthorised access to this information. We recommend that You transfer money only to beneficiaries that You know personally;
  (c) You shall not use the Western Union Online Service for illegal purposes;
  (d) Within the framework of the Western Union Online Service You will not request money transfers which violate these Terms and Conditions or any other restrictions of use or terms of use as set forth on the Western Union Website; and
  (e) You are personally responsible for keeping Your password and Your username safe,
    pursuant to clause 6 below.
3.4 You acknowledge and agree that information about you, and the services we provide to you, may be provided by us from time to time to regulatory or governmental authorities, bodies or agencies where:
  (a) we are required by law to do so; or
  (b) if we determine that such disclosure may help to combat fraud, money laundering offences or other criminal activity.

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4.1 Under laws relating to online contracts, you have a right to cancel your agreement with us at any time after you indicate your acceptance of our Terms and Conditions, subject to the terms of this clause. This right of cancellation continues until the expiry of fourteen days beginning on the day after your acceptance of our Terms and Conditions. You may cancel your agreement with us by:
  (a) telephoning us on 0 808 234 9168 or +32-(0)2 639 7103;
  (b) writing to us at

Western Union United Kingdom
Lithuania UAB
J. Balcikonio Str 3, Vilnius, Lithuania LT-08247; or
  (c) e-mailing us at uk.customer@westernunion.co.uk
4.2 If you exercise your right to cancel under clause 4.1 before you have sent a money transfer order to us, your agreement with us will terminate and you will not be able use the Western Union Online Service to send any money transfer orders. We will not charge you any cancellation fee.
4.3 If you exercise your right to cancel under clause 4.1 after you have sent a money transfer order to us, we will reimburse you in accordance with clause 4.4 below, save that we will not reimburse you if we have paid the money transfer to the Receiver before we receive your notice of cancellation.
4.4 Your right of cancellation under laws relating to online contracts is in addition to your cancellation rights as Sender. As a money transfer Sender you have the following rights:
  (a) Western Union will refund the principal amount of a money transfer and the transfer fee upon the Sender’s written request to the address above by letter or email in case:
    i) the Sender cancels, no fraud is detected, the money hasn’t been delivered and the Sender’s credit card has not been charged; or
    ii) the Sender cancels, fraud is detected, the money hasn’t been delivered, and the Sender’s credit card has not been charged; or
    iii) the transaction is declined by Western Union; or
    iv) the Sender wants to make a change, but Western Union requires the transaction to be canceled before making the change; or
    v) the money transfer is not available to the Receiver within three business days, subject to conditions beyond the control of Western Union (or its Agents), such as regulatory requirements, inclement weather or telecommunications failure. Payment of some money transfers may be delayed as a result of the application of United States or other applicable laws.
  (b) Western Union will refund only the principal amount of a money transfer upon the Sender’s written request to the address above by letter or email in case that:
    i) the Receiver rejects the transfer; or
    ii) the Sender cancels the transfer, no fraud is detected, and the Sender’s credit card has been charged; or
    iii) the Sender cancels the transfer, fraud is detected, the money hasn’t been delivered, and the Sender’s credit card has been charged; or
    iv) payment to the Receiver is not made within 45 days.
  To the extent allowed by law, Western Union may deduct an administrative charge from money transfers that are not picked up within one year of the send date.

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If you discover any errors or have any problems with or related to the Western Union Online Site or Western Union Online Service or wish to file a complaint, you can contact us by e-mail at uk.customer@westernunion.co.uk or call us on 0 808 234 9168 or +32-(0)2 639 7103.
Alternatively, you may use Online Dispute Resolution (“ODR”). The ODR offers an out-of-court solution to disputes connected to online transactions: http://ec.europa.eu/consumers/odr/.


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Prior to the first money transfer order You will be asked to provide a password and a valid e-mail address as Your username. The password and the username must not be used by any other person than Yourself. It is Your responsibility to keep Your password and Your username safe as well as all transactions carried out using Your password or Your username. NEVER SHARE YOUR PASSWORD WITH ANYBODY AND DO NOT WRITE IT DOWN ANYWHERE! You consent to notifying Us immediately of any unauthorised use of Your password or of Your username or of any other breach of security, by telephone, as described in clause 5 above). Once You have informed Us of the unauthorised use of Your password or Your username We will immediate take all the necessary steps to prevent any further use of this information. Prompting these steps does not make Us liable for any loss or damage that are the result of Your failure to comply with Your duty in accordance with this paragraph. However, You might be entitled to the reimbursement or credit of a certain amount from Your Card Issuer if Your Bank Card or Your bank account were used in a fraudulent manner.


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Your personal information is processed under applicable law and controlled by Western Union International Bank GmbH. We use personal information you provide to us when using our products and services, as well as other information that is collected or generated during our relationship with you. This includes information from other services like money transfers, bill payments, loyalty or membership program details, previous use of our services history, and marketing choices. This information is used to provide you with the services you have asked for and for activities such as administration, customer service, anti-money laundering, compliance and legal duties, validate your details, to help us understand our consumers by doing analysis and research of the information we hold, to help prevent and detect fraud, debt and theft, to help us improve our products, services and operations. By providing your home telephone number, home address, email address and/or mobile telephone you expressly consent to Western Union contacting you from time to time by telephone, post, e-mail or SMS/MMS messaging and targeted or personalized messaging (e.g. on social media and other digital channels) with news, offers, services and promotions concerning Western Union Services. You understand and agree that any charges imposed by the provider of such services are your sole responsibility. You can withdraw your consent at any time.

Western Union may also use, collect from and share with other businesses that work with us, information from other products and services and convenience and/or rewards programs, for which you have registered. This information may be used for any of these purposes in this section. We will hold and retain the information that you give us about another person including the details of the receiver of our services in order to execute the transaction. Prior to providing this information you are obliged to notify and secure authorization from the other person on our use of this information as set out in this section. The provision of this information is optional information, but needed to execute the transaction and provide these services to you. Without it, Western Union is unable to provide the money transfer, facilitate convenience activities or other requested services.

We may provide the information we hold to parties located outside the EEA, including the USA, for the purposes set out in this statement. The categories of data transferred are personally identifiable information, contact details and information relating to the money transfer, transaction history, and any other Information supplied by you. We may also provide the information to other organizations, including those that help us run our business, if there is a reasonable need to do so, to carry out or aide the money transfer, future services, or for any of the reasons or uses set out in this section. We may add to information you provide with information from other businesses or individuals, including information to validate the accuracy of your information provided by you. Western Union and our affiliates worldwide may disclose your personal information, including without limitation your name, customer ID number, address, transaction patterns and bank account information, (i) if we are required to do so by domestic or foreign law or legal process or (ii) to law enforcement authorities or other government officials (including those in this country, the United States or elsewhere) for purposes such as detecting, investigating, prosecuting and preventing crimes, including money laundering and related criminal activity, and the recipients may further disclose the information for these and other related purposes.

The information we hold may be accessed by Western Union and our affiliates including but not limited to Western Union Payment Services Ireland Ltd, Western Union International Bank GmbH, Western Union International Limited and Western Union Financial Services, Inc. for any of the reasons set out in this section or for other purposes to which you have agreed. You have a right to ask us to see and get a copy of your information, for which we may charge a small fee. You can also correct, erase or limit our use of the information which is incomplete, inaccurate or out-of-date. And you may object at any time on legitimate reasons to the use of your information, where the processing is not required to complete the service, or required by law or regulation. If you wish to exercise these rights or no longer wish to receive commercial communications from Western Union, please contact Western Union by calling 0808 234 9168 (available from 7 a.m. to 10 p.m.) or alternatively by contacting us via our website www.westernunion.uk

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8.1 We will refund to you any benefit which we receive as a result of any breach of our agreement with you or other wrongdoing (this means that, for example, where a money transfer has failed in such circumstances we will refund to you the principal sum and the service charge).
8.2 If a money transfer is delayed or fails, you may have a right to receive a refund or compensation under laws relating to the provision of international money transfer services. We would be happy to provide you with the details of your rights to a refund or compensation. For such information, please call the freephone number set out in clause 5 above.
8.3 If any loss which you or a Receiver suffers is not covered by a right to payment under the laws referred to in clause 8.2, we will only accept liability for that loss up to a limit which is the greater of: (a) the amount of any service charge; and (b) € 500, unless otherwise agreed by us in writing. Our cap on our liability only limits a claim for loss arising out of any single transaction or related transactions, or (if a loss does not arise out of a transaction or transactions) any single act, omission or event or related acts, omissions or events. This means that if, for example, you suffer loss by reason of our failure to perform our agreement with you under two unrelated transactions, you might be able to claim up to € 1000. We do not, in any event, accept responsibility for any failure to perform your instructions as a result of circumstances which could reasonably be considered to be outside our control. We also do not assume liability for damage that is due to any unusual and unforeseeable events over which Western Union has no control and whose consequences, in spite of exercising due care, Western Union could not have avoided (caused, for example by Force Majeure, failure of telecommunication lines, civil unrest, war or other events such as industrial action or lockouts over which We have no control). This applies equally to cases in which Western Union is bound by any orders under Community or national legislation, national, court or administrative orders stating otherwise.
8.4 Any claim for compensation made by you and/or a recipient must be supported by any available relevant documentation.
8.5 Nothing in this clause 8 shall (a) exclude or limit liability on our part for death or personal injury resulting from our negligence; or (b) exclude liability for willful misconduct, gross negligence or our fraud.
8.6 Your relationship is with WUIB and Western Union International Limited only. You agree that no affiliate or agent of WUIB or Western Union International Limited owes you any duty of care when performing a task which would otherwise have to be performed by WUIB or Western Union International Limited under its agreement with you.

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The Western Union Online Site and the Western Union Online Service, the content, and all intellectual property relating to them and contained in them (including but not limited to copyrights, patents, database rights, trademarks and service marks) are owned by us, our affiliates, or third parties. All right, title and interest in and to the Western Union Online Site and the Western Union Online Service shall remain our property and/or the property of such other third parties. The Western Union Online Site and the Western Union Online Service may be used only for the purposes permitted by these Terms and Conditions or described on the Site. You are authorized solely to view and to retain a copy of the pages of the Western Union Online Site for your own personal use. You may not duplicate, publish, modify, create derivative works from, participate in the transfer or sale of, post on the World Wide Web, or in any way distribute or exploit the Western Union Online Site, the Western Union Online Service or any portion thereof for any public or commercial use without our express written permission. You may not: (a) use any robot, spider, scraper or other automated device to access the Western Union Online Site or Western Union Online Service; and/or (b) remove or alter any copyright, trademark or other proprietary notice or legend displayed on the Western Union Site (or printed pages of the Site). The name Western Union and other names and indicia of ownership of Western Union's products and/or services referred to on the Western Union Online Site are our exclusive marks or the exclusive marks of other third parties. Other product, service and company names appearing on the Site may be trademarks of their respective owners.

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The Western Union Online Site may contain links and pointers to other World Wide Web Internet sites and resources (the "Linked Sites"). Links to any Linked Site do not constitute an endorsement by, or association with, us of any third party resources or their contents. Links do not imply that we are affiliated or associated with or are legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any Linked Sites are authorized to use any trademark, trade name, logo or copyright symbol of Western Union. You should direct any concerns regarding any Linked Site to such Linked Site's site administrator or webmaster. We do not represent or endorse the accuracy or reliability of, and expressly disclaim, any advice, opinion, statement, or other information displayed or distributed through any Linked Site. You acknowledge that any reliance upon any opinion, advice, or information displayed on or otherwise available through any Linked Site shall be at your sole risk. We will not be liable for any potential issue regarding security, viruses or unwanted e-mail that you may encounter outside the direct control of the Western Union Online Service.

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These Terms and Conditions, together with all other matters incorporated into these Terms and Conditions by reference, embody the entire agreement and understanding between you and us and supersede and terminate all prior agreements or understandings you may have with us.

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We have the right to transfer, assign or delegate our rights and/or responsibilities in whole or in part under our agreement with you to an affiliated company, or any third party, at any time without your consent unless such transfer would reduce your rights and/or remedies or increase your responsibilities and/or liabilities under your agreement with us. You may not transfer your rights and/or responsibilities under your agreement with us without our prior written consent.

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13.1 Pursuant to Section 8 of the Austrian Distance Financial Services Act [FernFinG] You have the right to rescind a money transfer order issued through the Western Union Website within 14 days. The rescission must be declared to Us expressly and in writing by e-mail or by mail. However, this right of rescission does not apply if We have already paid out the funds to the Receiver before We received Your notice of rescission. When exercising Your right of rescission prior to Our having paid out the funds to the Receiver, We will refund the amount of the transfer to You and do not charge any fees.
13.2 You may rescind a money transfer order in writing by e-mail or mail sent to Us provided that We have not as yet paid out the funds to the Receiver prior to receiving Your notice of rescission. In this case We will refund to You the amount of the money transfer at the Western Union exchange rate valid at the moment of the refund, however at least at the nominal value of the transfer amount insofar as the funds have not been paid out to the Receiver within 45 days. In this case the transfer fees will not be refunded. If We do not make the funds available for collection by the Receiver within three business days, We will refund in the event of Your justified notice of rescission the amount of the money transfer plus all transfer fees paid (subject to statutory or regulatory restrictions).

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In the event any one or more of the provisions of these Terms and Conditions shall for any reason be held to be invalid, illegal or unenforceable, the remaining provisions shall remain valid and enforceable.

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Our agreement with you (as well as the relationship between us before we contract with you) is subject to Austrian law, without prejudice to rules in force in your country of residence which afford greater protection. You and Western Union agree that as a consumer, within the meaning of the Austrian Consumer Protection Act (KSchG) or within the meaning of consumer law of your place of residence, if more favourable to you, the competent court at the place of your residence, habitual residence or work shall have the right to hear and decide any dispute between you and Western Union.

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