Legal
Terms and Conditions
The exchange rate applicable to your transfer appears above. Some money transfers will be converted into the pay-out currency at the moment they are sent. However, in some countries, local regulations require that money transfers are converted at the moment of pay out. If you send money to one of these countries, the exchange rate showing above will only be an estimate and the real exchange rate will be determined at the moment of pay out. Contact your Agent if you have any question regarding the exchange rate applicable to your transfer.
AT WWW.GIROSYFINANZAS.COM AS WELL AS IN THE GIROS Y FINANZAS LOCATIONS, THE TERMS AND CONDITIONS THAT REGULATE THE MONEY TRANSFER SERVICE ARE POSTED. WHEN YOU SIGN THE FORM, YOU ARE ACCEPTING OUR TERMS AND CONDITIONS. ON TOP OF THE MONEY TRANSFER SERVICE FEE, WESTERN UNION AND ITS AGENTS ALSO CHARGE A FEE FOR THE EXCHANGE RATE ON THE DIFFERENT CURRENCIES.
*PLEASE CHECK THE IMPORTANT INFORMATION IN REGARDS OF THE APPLICABLE EXCHANGE RATES WHICH YOU CAN FIND AT WWW.GIROSYFINANZAS.COM.
PROTECT YOURSELF FROM CONSUMER FRAUD, BE CAREFUL WHEN STRANGERS ASK YOU TO SEND THEM MONEY. Remember that the money transfer can be paid to your receiver in a short period of time from the moment it’s sent, and you will not be able to get a refund from Western Union.
To get more information about how to protect yourself from fraud, visit: www.westernunion.com/stop fraud
THE WESTERN UNION® MONEY TRANSFER SM SERVICE IS PROVIDED UNDER THE FOLLOWING TERMS AND CONDITIONS:
Western Union® Money Transfer SM transactions can be sent and picked up at most Western Union® Agent locations worldwide. Customers may call the number listed below for the address and hours of nearby locations.
Regular money transfers are usually available within minutes for pick up by the receiver, subject to the opening hours of the receiving Western Union Agent (“Agent”) location. The Next Day/2 Day and account-based money transfer services are available upon request to limited countries. The money sent using the Next Day/2 Day money transfer service will be available for collection within 24 and 48 hours respectively. Account-based transfers generally take 3 business days, though transfers to mobile wallets are often available within minutes. Exceeding amount limitations, regulatory restrictions or other restrictions in certain countries may delay the transaction
Western Union does not act as an Agent or representative of any bank for any purpose and does not accept deposits on behalf of any bank. Please call the number listed at the bottom or the one showing in the receipt to request more information.
Money transfers will normally be paid in cash, but some Agents can pay by cheque or a combination of cash and cheque. In some cases, the receiver can choose both options to receive the funds, and some money transfers may be paid to accounts.
All cash payments are subject to availability, receivers showing documentary evidence of their identity and providing all details about the money transfer required by Western Union including Sender’s and Receiver’s names, country of origin, approximate expected sum, the money transfer control number (MTCN and any other condition or requirement as applicable Cash money transfer shall be paid to the person that the Agent deem entitled to receive the transaction , after verification of identity often through examination of identification documents once all the identification documents required are presented following the KYC (Know Your Customer) policies of Western Union. Such payment can be made even when the form filled out by the Receiver contains errors. Neither Western Union nor its Agents carry out a comparison of the “To Send Money” form against the “To Receive Money” form to verify the address given for the Receiver. In some destinations, the Receiver can be asked to provide an ID, an answer to a Test Question, or both, in order to receive funds in cash. Test Questions are not an additional security feature and cannot be used to time or to delay the payment of a transaction and are prohibited; in certain countries.
Applicable law prohibits money transmitters from doing business with certain individuals and countries. Western Union is required to screen all transactions against lists of names provided by the governments of the countries in which we do business, including the US Treasury Department’s Office of Foreign Assets Control (OFAC) and the European Union. If a potential match is identified, Western Union researches the transaction to determine if the name matched is the individual on the relevant list. On occasion, customers are required to provide additional identification or information, delaying transactions. This is a legal requirement for all transactions processed by Western Union (inclusive of transfers that originate and terminate outside of the US).
TRANSFER SERVICE FEE – Written information explaining how Western Union charges the sender for making a money transfer will either be displayed prominently at the Agent location or shown to the Sender prior to completion of the transaction. Unless applicable law in the destination country requires otherwise, the Sender will bear all fees for the money transfer. In certain cases, payment of a money transfer may be subject to local taxes and service charges.
EXCHANGE RATE – The Transfer Services are given to the identified Receiver in local currency, and allowed by law, it will be paid in U.S. Dollars upon currency availability. Money transfer payments will generally be done in the destination country’s currency (in some countries the payment is only available in U.S. Dollars or an alternative currency). In addition to the transfer fee applicable to each transfer and if the currency which the Sender presents to an Agent is not the currency to be received by the Receiver, all currency is converted at Western Union’s then current rate of exchange. The currency will be converted at the time of the transfer and the Receiver will receive foreign currency amount indicated in the declaration of exchange of the transfer. In a few countries local regulations require the currency to be converted at the time the Receiver is paid, in which case the exchange rate and any amounts shown on the receipt may be subject to exchange rate fluctuations between the time of transfer and the time the Receiver collects the funds. Western Union calculates its rate of exchange based on commercially available interbank rates plus a margin. Most rates of exchange are adjusted several times daily in line with the relevant closing rate of global financial markets. The exchange rate applied may be less favorable than some publicly reported commercial exchange rates used in transactions between banks and other financial institutions. Any difference between the currency exchange rate offered to customers and the currency exchange rate received by Western Union will be kept by Western Union (and, in some instances, its Agents) in addition to the transfer fees. Additional information about exchange rates for specific destination countries can be obtained by calling the number at the bottom of this form or on our website at www.girosyfinanzas.com
Sending and receiving in countries that provide payment in multiple currencies: Senders must select the currency of payment at the time the send money transaction is made. The transfer fee and the money Western Union (or its Agents, mobile phone or account provider) makes when it changes the funds into foreign currency may vary based upon the payment currency selected. In some countries it is possible to decide to receive the funds in a currency different from the one that the Sender selected. Western Union (or its Agents, mobile phone or account provider) may make additional money when your funds are converted into the currency selected by the receiver.
SPECIAL SERVICES
In various countries the customer is offered -for an additional charge- the service of PHONE NOTIFICATION to inform the Receiver that the money transfer is available for collection. Customers can also add COMPLIMENTARY MESSAGES for an additional charge to money transfers sent to the majority of countries. TELEPHONE NOTIFICATION to the Receiver that the money transfer is available for pick up is offered in most countries for an additional fee. SUPPLEMENTAL MESSAGES may be included for an additional fee with money transfers sent to most countries.
SMS – Where available, Western Union offers the Sender and the Receiver as applicable free SMS notification to indicate that the transaction has been collected by the Receiver or that funds are available for collection. Charges applied by the service provider are the exclusive responsibility of the Sender or Receiver. If permitted by applicable law, the SMS will be sent to the Sender’s and/or Receiver’s mobile number provided on the receipt. Western Union will send SMS messages to a third-party gateway for delivery. Western Union is not responsible for undelivered SMS or technical malfunctions that occur outside of its proprietary systems.
ACCOUNT BASED TRANSFERS – MOBILE MONEY TRANSFER (MMT) Where available, the Receiver may incur additional fees for receiving the sender’s funds through a mobile telephone or to a bank or other account. Transfers should be sent to a local (Receiver) currency account, otherwise the receiving institution may convert the funds at its own exchange rate or reject the transaction. The Receiver’s agreement with its mobile phone service, mWallet, bank or other account provider governs the account and determines their rights, liability, fees, funds availability and account limitations. In the event of an inconsistency between the account number (including mobile phone numbers for mobile accounts) and name of the Receiver, the transfer will be credited to the account number provided by the Sender. Western Union may make money from fees associated with use of an account. Western Union accepts no responsibility to the sender or to any account holder for any fees, exchange rates used for conversion to non-local currency, acts or omissions of the destination or intermediary financial service providers.
REFUND – Western Union will refund the principal amount of a money transfer (at the applicable exchange rate described herein in effect at the time the refund is made) upon the written request of the Sender if payment to the Receiver is not made or credited within 45 days. Transfer fee refunds are made upon Sender’s written request if the money transfer is not available to the Receiver within the time specified for the selected service, subject to the business hours of, and availability of funds at, the location selected for payment and other conditions, including, without limitation, conditions beyond the control of Western Union or its Agents, such as inclement weather or telecommunications failure. Transfer fees are not refunded if the transfer is stopped at the Sender’s request. Payment of some money transfers may be delayed as a result of the application of United States or other applicable laws. To the extent allowed by law, Western Union may deduct an administrative charge from money transfers that are not picked up within one year of the send date.
LIABILITY– THE AGENT IS RESPONSIBLE TO THE CLIENT AND THE AUTHORITIES IN REGARD TO THE SERVICES PROVIDED PAID THROUGH A MONEY TRANSFER BY WESTERN UNION. SUBJECT TO THESE TERMS AND CONSITIONS, THE SENDER’S TRANSACTION DATA IS CONFIDENTIAL TO HIM AND SHOULD NOT BE SHARED WITH ANY OTHER PERSON OTHER THAN HIS RECEIVER. IT IS NOT ADVISED THAT THE SENDER SEND MONEY TO AN UNKNOWN PERSON. WESTERN UNION DOES NOT GUARANTEE THE DELIVERY OR SUITABILITY OF ANY PRODUCT OR SERVICE PAID BY A WESTERN UNION MONEY TRANSFER. WESTERN UNION WILL BE ONLY LIABLE FOR DIRECT DAMAGES THAT HAPPENED BECAUSE OF THE NEGLIGENCE OF ITS AGENTS OR THEIR EMPLOYEES, EXCLUDING INDIRECT SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. WESTERN UNION LIABILITY WILL STOP IN THE EVENTS IN WHICH THE DAMAGE HAS BEEN CAUSED FOR REASONS IMPUTABLE TO AGENT´S USERS
When an Agent accepts a cheque draft, credit or debit card or other non-cash form of payment, neither Western Union nor the Agent assumes any obligation to process or pay the money transfer if the form of payment is un-collectable, nor do they assume any liability for damages resulting from nonpayment of the money transfer by reason of such un-collectability. Western Union reserves the right to change these terms and conditions or the offered service without notice. Western Union and its Agents may refuse to provide service to any person.
DATA PROTECTION. Your personal information (“Information”) is processed according to the applicable laws and is controlled by Western Union (check the additional information that is located at the top of this document). Western Union uses Information provided in the money transfer or payment services instruction, together with other personal data which is collected or generated during the course of your relationship with Western Union, to include transaction and loyalty program details, transaction history and marketing preferences, for the purposes of providing the requested services including; administration, customer service, payment confirmation, user validation, fraud prevention, product/business development and other activities. Your Information may also be used in connection with other services, products, commercial communications, convenience and/or rewards programs, you signed up for with Western Union or its affiliates. If you choose to provide details of your telephone number, mobile and/or your email in the optional entries above you also expressly consent to receipt of such commercial communications and/or being notified of transfer collection in the indicated medium (phone/SMS/email/MMS) and agree that any charges imposed by relevant service providers are your sole responsibility. If you do not wish to receive marketing communications, please contact Western Union in the manner indicated below.
You are giving your consent to Western Union, so it can transfer to its subsidiaries in other countries different from the country where the information was originally collected or created, including subsidiaries located in the United States. The information will be used for the purposed explained here. Western Union and its subsidiaries around the world could reveal your information, if it’s been required (i) by a local or foreign law or in the frame of a local or international judicial process (ii) by public authorities or other government authorities (including the ones in this country, the ones in the United States or the ones in any other place) for the purpose of detection, investigation, trial and crime prevention, including money laundering and any other related criminal activity, and the recipients can reveal information for these and other related purposes. Western Union will hold and retain Information that the Sender gives us about another person to include details about the Receiver of the money transfer or payment service the “Third Party’s Information”) in order to execute the transaction. Provisioning of your Information and Third Party’s Information is voluntary but necessary (subject to the provisions set out in this paragraph) to execute the transaction. Without the relevant Information and Third Party’s Information, Western Union is unable to execute the money transfer or payment service, facilitate convenience activities or other requested services.
You consent to Western Union disclosing or transferring your Information and Third Party Information to third parties located in countries such as the United States, with whom we have a contractual relationship to protect Information and Third Party Information such as authorized service providers, Agents and other third parties as reasonably required for the purposes indicated in these Terms and Conditions, and to carry out the money transfer, payment service, to facilitate future transactions, for verification purposes, to assist Western Union to understand and improve our product and service offerings or to supplement your Information with data from publicly available sources.
Western Union retains Information, the marketing preferences and transaction history of the Sender based on our record retention schedules for no longer than is necessary for the purposes for which the data were collected and in compliance with applicable laws. If the Sender does not perform another transaction within the retention time period, the Sender Information as well as all marketing preferences will be deleted.
You have the right to have access to and request a copy of your information, for which Western Union reserves the right to charge a small amount as long as the applicable local legislations allows it. Also, you can correct, delete or block incomplete, inaccurate or out of date information and you can, at any time, revoke your authorization for the processing of said information, as long as it is not necessary to comply with a legal or contractual obligation. As well, you will have access to the proof of your authorization, and the ability to present any complaint that you deem pertinent before the Superintendence of Industry and Commerce (Superintendencia de Industria y Comercio) as the overseeing authority of personal data protection, when a violation of the applicable legislation in the matter applies.
Finally, you are giving your express consent to the processing of your information to be done in accordance with the terms addressed in the personal data Treatment Policy, which you can access through the website www.girosyfinanzas.com or by requesting a copy through email (servicioalcliente@girosyfinanzas.com). You can also object -at any time and with legitimate cause related to your personal situation- the processing of your information, when said processing is not a requirement, to complete the service, by law or by norm, and you can at any time revoke your authorization for the processing, as long as said information is not necessary for the compliance of a legal or contractual obligation. In the same manner, you can have access to the proof of your authorization and to present any complaint that you deem pertinent before the Superintendence of Industry and Commerce (Superintendencia de Industria y Comercio) as the overseeing authority of personal data protection, when a violation of the applicable legislation in the matter applies.
Finally, you are giving your express consent to the processing of your information be done in accordance with the terms addressed in the personal data Treatment Policy, which you can access through the website www.girosyfinanzas.com or by requesting a copy through email (servicioalcliente@girosyfinanzas.com). You can also object -at any time and with legitimate cause related to your personal situation- to the processing of your information, when said processing is not a requirement to complete the service, by law or by norm.
CUSTOMER RELATIONS. In case you are not satisfied with the service, please call the number at the bottom. A representative will investigate your claim and will do so in the best way and in the shortest time possible.
AGENT CONTACT INFORMATION
Giros y Finanzas
Calle 4 No. 27-52 Cali
Bogotá:
+57 (1) 635 35 60
Medellín:
+57 (4) 511 51 51
Cali:
+57 (2) 518 48 00
Barranquilla:
+57 (5) 368 79 96
Pereira:
+57 (6) 335 16 11
Linea Nacional
+018000 111 999
International: USA/Miami:
786 206 61 44
Canadá /Montreal:
+514 448 18 74
Panama:
+833 92 75
E-mail:
The Western Union Money Transfer Service is provided by Western Union Financial Services, Inc., an American company (for money transfers from the United States, Canada, and Mexico, and for commercial services transactions) and Western Union International Limited, an Irish company (for all other transactions), through a network of authorized Agents and representatives.
Copyright 2018 WESTERN UNION HOLDINGS, INC. All rights reserved.
Western Union contact number: +1-720-332-1000