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Frequently Asked Questions

  

Send Money Online


 

Can I send money online with Western Union?

Yes you can send money on-line from wu.com.

To send money with Western Union Colombia, please visit our website, choose one of you Digital Agents and register online, you will need to create an online profile first. You’ll be asked to enter your personal information and to agree to our Terms and Conditions. We will send a confirmation to the email address you provided and a SMS with a one-time password to the mobile phone you used for registration. If the verification is successful, you’ll be able to send money online right away. After you've chosen your destination country, you'll see the types of services available to you.

 

What documents can I use to send money online in Colombia?

You need to have a valid government-issued ID such as:

  • A National ID card
  • A residence ID

 

How do I complete my first money transfer online in Colombia?

To complete your first money transfer online, you will need to create an online profile first. You will be asked to enter your personal information and to agree to our Terms and Conditions. You will receive a confirmation to the email provided and a SMS with a one-time password to the mobile phone you used for registration. If the verification is successful, you’ll be able to send money online right away.

If you have any questions, please contact the Giros y Finanzas or Acciones y Valores Customer Care at:

 

Giros y Finanzas:

 

Local International
Nacional: 018000 111 999 Medellín: +57 (4) 511 51 51 USA/Miami: 786 206 61 44
Cali: +57 (2) 518 48 00 Barranquilla: +57 (5) 368 79 96 Canadá /Montreal: 514 448 18 74
Bogotá: +57 (1) 635 35 60 Pereira: +57 (6) 335 16 11 Panamá: 833 92 75

 

Acciones y Valores:

 

By phone at: +01 8000 111700 nationwide or from Bogota at +571 7430167.

By email at:  servicioalclientewu@accivalores.com.

Available hours:

Monday to Saturday: From 6:30 am to 8:30 pm.

Sunday: From 8:00 am to 6:30 pm.

 

To which countries can I send money online?

Find all the countries you can send money at westernunion.com. Also, you can transfer money directly to a bank account to the following countries:

 

1. Andorra 17. Italy
2. Australia 18. Japan
3. Austria 19. Latvia
4. Bahrain 20. Liechtenstein
5. Belgium 21. Lithuania
6. Bulgaria 22. Luxembourg
7. China 23. Malaysia
8. Cyrpus 24. Malta
9. Denmark 25. Netherlands
10. Estonia 26. Portugal
11. Finland 27. Singapore
12. France 28. Slovenia
13. Germany 29. Spain
14. Greece 30. United Arab Emirate
15. Hungary 31. United Kingdom
16. Ireland 32. United States

 

Sending money within Colombia is available through Giros y Finanzas only.

 

How do I pay for my money transfer online?

 

Paying through Giros y Finanzas:

You can pay online by using a Colombian-issued Giros y Finanzas bank account or a supported PayU or PSE debit or checking accounts.

Paying through Acciones y Valores:

You can pay by using a Place to Pay supported bank account issued in Colombia

After you've chosen your destination country, you'll see the types of services available to you.

 

How much money can I send online from Colombia?

With a verified online profile, you will be able to send up to 1500 USD (or its local equivalent) per transfer or up to 7500 USD (or its local equivalent) within 30 days.

If you have any questions, please contact the Giros y Finanzas or Acciones y Valores Customer Care at:

 

Giros y Finanzas:

 

Local International
Nacional: 018000 111 999 Medellín: +57 (4) 511 51 51 USA/Miami: 786 206 61 44
Cali: +57 (2) 518 48 00 Barranquilla: +57 (5) 368 79 96 Canadá /Montreal: 514 448 18 74
Bogotá: +57 (1) 635 35 60 Pereira: +57 (6) 335 16 11 Panamá: 833 92 75

 

Acciones y Valores:

 

By phone at: +01 8000 111700 nationwide or from Bogota at +571 7430167.

By email at:  servicioalclientewu@accivalores.com.

Available hours:

Monday to Saturday: From 6:30 am to 8:30 pm.

Sunday: From 8:00 am to 6:30 pm.

 

How do I know if my online transfer has been approved?

At the end of each transaction you will receive a confirmation that your transaction is successfully completed and a MTCN will be displayed for your information, and a receipt will be sent to you with all details. Additionally you can access your transaction history to re-vist the latest transactions and status. You can track your transfer with the tracking number (MTCN) that appears on the receipt.

 

How can I cancel a money transfer after it was sent?

A money transfer can only be cancelled if it has not been collected by the receiver in the destination country or haven’t been deposit into your receiver’s bank account.

If you wish to cancel your online money transfer, please contact the Giros y Finanzas or Acciones y Valores Customer Care at:

 

Giros y Finanzas:

 

Local International
Nacional: 018000 111 999 Medellín: +57 (4) 511 51 51 USA/Miami: 786 206 61 44
Cali: +57 (2) 518 48 00 Barranquilla: +57 (5) 368 79 96 Canadá /Montreal: 514 448 18 74
Bogotá: +57 (1) 635 35 60 Pereira: +57 (6) 335 16 11 Panamá: 833 92 75

 

Acciones y Valores:

 

By phone at: +01 8000 111700 nationwide or from Bogota at +571 7430167.

By email at:  servicioalclientewu@accivalores.com.

Available hours:

Monday to Saturday: From 6:30 am to 8:30 pm.

Sunday: From 8:00 am to 6:30 pm.

 

Can I get a receipt for my transfer?

Yes, you can also see the details of all your transfers in your profile section at Giros y Finanzas or Acciones y Valores websites

 

What is a Money Transfer Control Number (MTCN)?

The money transfer control number (MTCN) is a unique code assigned to your transfer. Your receiver will need this number when they pick up their money, and it can also be used to track your transfer