Frequently Asked Questions

Registration

How do I register online on westernunion.com in Colombia?

Does it cost anything to register for online services in Colombia?

Who can register and send money online?

How many times can I register?

How can I change/update my Western Union online profile?

What do I do if I forgot my User ID / login password/ or repeatedly entered incorrect details?

What do I do if I want to change my login details like password or email address?

What do I do if my ID has expired?

How can I cancel my Western Union online profile?

How do I register online on westernunion.com in Colombia?

To you will need to create an online profile first. You’ll be asked to enter your personal information and to agree to our Terms and Conditions. We will send you a confirmation to the email provided and a SMS with a one-time password to the mobile phone you used for registration. If the verification is successful, you’ll be able to send money online right away. After you've chosen your destination country, you'll see the types of services available to you.

Does it cost anything to register for online services in Colombia?

No, it’s free to register.

Who can register and send money online?

Anyone who meets the following criteria, can use our online services.

• Have one of these government-issued IDs: National ID card or residence ID
• Must be at least 18 years old
• Must accept the Terms and Conditions for using Western Union and Giros y Finanzas or Acciones y Valores services
• Must have bank account created in Colombia
• Must have a valid phone number
• Must have a valid email address

How many times can I register?

Registration with a valid ID and phone number is possible only once.

How can I change or update my Western Union online profile?

If your profile hasn’t been verified, you can change or update your online profile.

After your profile has been verified you cannot change your name, last name, date of birth and nationality. If you require to change this information after your identity is verified, please contact Giros y Finanzas or Acciones y Valores Customer Care at:

Giros y Finanzas:

Acciones y Valores:

By phone at: +01 8000 111700 nationwide or from Bogota at +571 651 0480.

By email at:  servicioalclientewu@accivalores.com.

Available hours:

Monday to Saturday: From 6:30 am to 8:30 pm.

Sunday: From 8:00 am to 6:30 pm.

What do I do if I forgot my User ID / login password/ or repeatedly entered incorrect details?

Your User ID is either your ID number or your e-mail address.

If you forgot your password, you can select the “Forgot password” option at the Western Union Giros y Finanzas login page or at the Acciones y Valores login page and a new password will be sent to your registered phone number or email address. Otherwise you can visit any of the Giros y Finanzas or Acciones y Valores locations to create your new ID or Password.

What do I do if I want to change my login details like password or email address?

You can change your phone number only at the nearest Giros y Finanzas or Acciones y Valores agent location.

As a registered user, you can use the “forgot password” feature at the login and registration screen at Giros y Finanzas or Acciones y Valores website and follow the security prompts to validate your information.

What do I do if my ID has expired?

If you send money with Western Union Colombia, you’ll need to update your personal information on your online profile or contact the Customer Care Center by phone or email:

Giros y Finanzas:

Acciones y Valores:

By phone at: +01 8000 111700 nationwide or from Bogota at +571 651 0480.

By email at:  servicioalclientewu@accivalores.com.

Available hours:

Monday to Saturday: From 6:30 am to 8:30 pm.

Sunday: From 8:00 am to 6:30 pm.

How can I cancel my Western Union online profile?

Please contact Giros y Finanzas or Acciones y Valores Customer Care Center to the following numbers:

Giros y Finanzas:

Acciones y Valores:

By phone at: +01 8000 111700 nationwide or from Bogota at +571 651 0480.

By email at:  servicioalclientewu@accivalores.com.

Available hours:

Monday to Saturday: From 6:30 am to 8:30 pm.

Sunday: From 8:00 am to 6:30 pm.