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Frequently Asked Questions


Frequently Asked Questions

Home Delivery

What is the Home Delivery service?

The Home Delivery service is a way for you to receive cash without leaving home. As the government implements COVID-19 restrictions to ensure the safety of all residents, Efecty will work together with Giros y Finanzas while Acciones y Valores will work with courier providers to deliver the money directly to receivers’ homes. The Home Delivery service will be available from Monday to Saturday, from 8 am to 4 pm.


Where is the Home Delivery service available in Colombia?

The Home Delivery service is available in the following cities and locations:

Cali: Giros y Finanzas is available only for some neighborhoods between Circunvalar Av (Siloé) and Valle del Lili (Calle 54). Also, for neighborhoods between Carrera 100 and Carrera 39 (Luna). For Acciones y Valores, you can look for specific locations available in Cali.

Barranquilla: Giros y Finanzas offers its service only for neighborhoods between Calle 53 and Calle 84 and between Carreras 21 and Vía 40. Acciones y Valores does not offer its service in Barranquilla.

Bogotá: Only in Chapinero, Barrios Unidos, Teusaquillo, Usaquen, Fontibon, Suba, Kenneddy, and Puente Aranda.

Medellín: Only in Manrique, Aranjuez, Villa Hermosa, Buenos Aires, La Candelaria, and El Poblado.

Please contact Giros y Finanzas and Acciones y Valores for more detailed information on the locations where the Home Delivery service is available.


How much money can I receive through the Home Delivery service?

Customers of Giros y Finanzas can receive up to 800,000 COP (approximately 200 USD) per money transfer. Customers of Acciones y Valores can receive up to 8,000,000 COP (approximately 2,000 USD) per money transfer.


How does the Home Delivery service work?

Here is how the Home Delivery service works:

  1. Your sender needs to notify you that the money transfer has been sent.

  2. You need to contact Giros y Finanzas or Acciones y Valores to schedule the delivery.

  3. A Giros y Finanzas or Acciones y Valores representative will verify the information needed to process the Home Delivery service. After the details are verified, an Efecty representative or the courier provider will arrive at your home to deliver the money.

Before handing over the money, the courier provider will verify your original government-issued ID. After a successful verification, the courier provider will obtain your signature on the money transfer receipt and take a picture of handing over the money to you.


Does my sender need to do anything for Home Delivery to work?

No. Your sender only needs to transfer the money to you and provide you with the transfer details.


Are there extra fees for the Home Delivery service?

Western Union does not charge any fee for the Home Delivery service. Giros y Finanzas and Acciones y Valores will charge a service fee for Home Delivery. They will explain the applicable fee for this type of service to you.


How long will it take for my money to arrive at my home?

While the time may vary, after you make the home delivery request to Giros y Finanzas, most transfers arrive within 24 and 48 hours at your home.

If you make the request to Acciones y Valores before 2 pm, your money transfer arrives the same day. If you request it after 2 pm, your money is delivered the next business day.


Who can I reach out to if I have questions?

You can always reach Giros y Finanzas and Acciones y Valores Customer Care in Colombia by calling at one of the numbers below:

Giros y Finanzas:

National: 01 8000 111 999

Cali: +57 (2) 518 48 00

Bogotá: +57 (1) 635 35 60

Medellín: +57 (4) 511 51 51

Barranquilla: +57 (5) 368 79 96

Pereira: +57 (6) 335 16 11

Acciones y Valores:

National: 01 8000 111 700

Bogotá: +57 (1) 390 5586

Cali: +57 (2) 485 1170

Medellín: +57 (4) 604 0598

WhatsApp: +57 316 722 0330