You will need to present a valid government-issued ID such as:
Acceptable IDs are subject to the banking laws and regulations of Colombia.
You can pick up the money at any Western Union agent location. You'll need to provide the following information:
For more information, please visit your nearest Western Union agent location.
Money transfers will generally be paid in cash.
Other restrictions may apply. For more information, please visit your nearest Western Union agent location.
All fees are paid by the sender.
Registering to receive transfers in Colombia
The Government of Colombia will require you to register if you receive a transfer in Colombia that exceeds its cash and frequency limits.
If you know you need to register, you can contact Western Union’s Colombian partners, Giros y Finanzas or Acciones y Valores, at any of the numbers below.
You can also wait for them to call you. They will try to contact you up to 3 times in the 15 days after we send the money. If Giros y Finanzas or Acciones y Valores cannot reach you after 3 tries, we will cancel the transfer and refund the sender.
Giros y Finanzas contact numbers in Colombia (country code +57):
Giros y Finanzas contact numbers outside of Colombia:
Giros y Finanzas office hours of operation, Colombia Time (COT) (UTC -5):
Giros y Finanzas may ask you to provide the following:
Acciones y Valores:
By phone at: +01 8000 111700 nationwide or from Bogota at +571 651 0480.
By email at: firstname.lastname@example.org.
Monday to Saturday: From 6:30 am to 8:30 pm.
Sunday: From 8:00 am to 6:30 pm.