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Frequently Asked Questions


Receive Money


What documents can I use to pick up money in Colombia?

You will need to present a valid government-issued ID such as:

  • A National ID card
  • A residence ID

Acceptable IDs are subject to the banking laws and regulations of Colombia.


How do I know if my money transfer has been received?

You can go to track a transfer at westernunion.com. Then type in the sender's name and the tracking number (MTCN). You’ll get an update on the latest status of your money transfer.


How do I pick up a money transfer?

You can pick up the money at any Western Union agent location. You'll need to provide the following information:

  • The sender's full name.
  • The country where the money was sent from.
  • The approximate amount that was sent.
  • The tracking number (MTCN)
  • A valid government-issued ID

For more information, please visit your nearest Western Union agent location.


How does a Western Union agent pay out the money transfer?

Money transfers will generally be paid in cash.

Other restrictions may apply. For more information, please visit your nearest Western Union agent location.


How much does it cost to receive money?

All fees are paid by the sender.


How can receivers register in Colombia?


Registering to receive transfers in Colombia

The Government of Colombia will require you to register if you receive a transfer in Colombia that exceeds its cash and frequency limits.

If you know you need to register, you can contact Western Union’s Colombian partners, Giros y Finanzas or Acciones y Valores, at any of the numbers below.

You can also wait for them to call you. They will try to contact you up to 3 times in the 15 days after we send the money. If Giros y Finanzas or Acciones y Valores cannot reach you after 3 tries, we will cancel the transfer and refund the sender.

Giros y Finanzas contact numbers in Colombia (country code +57):

  • National office: 018000 111 999
  • Cali: (2) 518 48 00
  • Bogotá: (1) 635 35 60
  • Medellín: (4) 511 51 51
  • Barranquilla: (5) 368 79 96
  • Pereira: (6) 335 16 11

Giros y Finanzas contact numbers outside of Colombia:

  • Miami (USA): +1 (786) 206 6144
  • Montreal (Canadá): +1 (514) 448 1874
  • Panamá: +507 833 9275

Giros y Finanzas office hours of operation, Colombia Time (COT) (UTC -5):

  • Monday to Friday: 7:00 am – 9:00 pm
  • Saturday, Sunday, and holidays: 8:00 am – 8:00 pm

Giros y Finanzas may ask you to provide the following:

  • Your full name (first name, middle name, paternal name, and maternal name)
  • Your date of birth
  • The country and city where you were born
  • The city you live in
  • Your address, phone/cell numbers, and email address
  • Your occupation

Acciones y Valores:

By phone at: +01 8000 111700 nationwide or from Bogota at +571 7430167.

By email at:  servicioalclientewu@accivalores.com.

Available hours:

Monday to Saturday: From 6:30 am to 8:30 pm.

Sunday: From 8:00 am to 6:30 pm.