How to send money with us

Send money now

Send money the way you want

Choose how you want to send money with Western Union:

Online

Set up your online profile and send money easy anytime.

At an agent location

With thousands of agent locations in Colombia, finding one near you is easy.

How to send money?

Choose your preferred method and follow our step-by-step guide.

Online
In person
Send money online for a cash pickup

Your receiver can pick up your cash transfer as quick as in minutes1 at one of our agent locations in Colombia, or at any of our agent location1 around the world.

  1. Open your profile. Register or log in, then choose an agent and select the send money option.
  2. Verify your profile. If you haven‘t verified your profile, go through the verification process first to be able to send money online.
  3. Fill out your money transfer details. Enter the destination and amount and make sure to include your receiver’s complete information3, then choose the cash pickup option.
  4. Pay for the transfer. You can pay with a Giros y Finanzas savings account, any PAYU / PSE account, or with a Place to Pay associated bank account.
  5. Track your transfer. Upon successful payment, you’ll receive an email with your tracking number(MTCN).
  6. Tell your receiver. Share the tracking number (MTCN) with your receiver and let them know that the cash is ready for pick up at one of our agent locations. Do not share your money transfer details to anyone except your intended receiver.
Send money online to a bank account

You can send money directly to your receiver’s bank account.

  1. Open your profile. Register or log in, then choose an agent and select the send money option.
  2. Verify your profile. If you haven‘t verified your profile, go through the verification process first to be able to send money online.
  3. Fill out your money transfer details. Enter the destination and amount, make sure to include your receiver’s complete information3, then choose the bank account option.
  4. Pay for the transfer. You can pay with a Giros y Finanzas savings account, any PAYU / PSE account, or with a Place to Pay associated bank account.
  5. Track your transfer. Upon successful payment, you’ll receive an email with your tracking number (MTCN).
  6. Tell your receiver. Share the tracking number (MTCN) with your receiver and let them know that the money will be deposited to their bank account in the next few days depending on their bank. Do not share your money transfer details to anyone except your intended receiver.
Send money from an agent location for a cash pickup

Your receiver can pick up your cash transfer as quick as in minutes1 at one of our agent locations in Colombia, or at any of our agent location1 around the world.

  1. Go to an agent location. You can find your nearest one here. Make sure to bring a government-issued photo ID with you.
  2. Fill out the Send Money form. Give it to the agent, along with the money you wish to send and your ID.
  3. Pay the transfer fee.
  4. Track your transfer. Upon successful payment, you’ll be given a receipt with your tracking number (MTCN),
  5. Inform your receiver. Share the tracking number (MTCN) with your receiver and let them know that the cash is ready for pick up at one of our agent locations. Do not share your money transfer details to anyone except your intended receiver.
Send money from an agent location to a bank account

You can send money directly to your receiver’s bank account.

  1. Know your receiver’s bank details. Typically, you’ll need your receiver’s bank name and code, as well as their bank account number. Learn more about what bank details are needed4.
  2. Go to an agent location. You can find your nearest one here. Make sure to bring a government-issued photo ID with you.
  3. Fill out the Send Money form. Make sure to include your receiver’s bank information. Then, give the completed form to the agent, along with the money you wish to send and your ID.
  4. Pay the transfer fee.
  5. Track your transfer. Upon successful payment, you’ll be given a receipt with your tracking number (MTCN). Do not share your money transfer details with anyone except your intended receiver.
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Track your transfer

Why send money with Western Union?

It’s quick

It takes just minutes1 for your money transfer to reach an agent location.

It’s convenient

With hundreds of thousands of locations1 around the world, it’s easy to find one near your receiver.

It’s reliable

We have over 145 years of experience in money transfers around the world.

Ready to send money?

Get started

Need some help?

Visit our FAQ section or contact us through our customer helpline.

Go to FAQ or Contact us

1 Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply. See Terms and Conditions for details.

2 Please provide your receiver’s name as it appears on the ID they will be presenting to pick up the money.

3 Please use care when providing bank account information. Funds will be paid into the bank account corresponding to account number you provide. The receiver’s account must be a local currency pay-out account.

4 Please provide your receiver’s name as it appears on the ID they will be presenting to pick up the money.