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Frequently Asked Questions


Identification Process


Does Western Union need to confirm my identity?

Yes, before making your first online transfer, you will need to present at a Giros y Finanzas agent location to create your profile an make a retail transaction


How long will it take to confirm my identity?

After presenting a valid government-issued ID at the nearest verification location, you will be verified immediately.


Where are dedicated locations for physical identifications in Colombia?

You can find all locations for physical verification online.