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Receive money
In Colombia

Find a location

How do I receive money in Colombia?

Pick up your money at any of our 3500 agent locations1 in Colombia.






Choose location

Find a Western Union agent location near you with our agent locator.


Provide transfer details

Specify transfer details (sender’s name, country, sent amount, MTCN) and show the agent your government-issued photo ID.


Get money

The money is available right after your details have been confirmed. You’ll also be given a receipt.

I have questions


What documents can I use to pick up money in Colombia?


If you need to pick up money at Western Union agent location, please present a valid International passport, government-issued national ID, residence ID, refugee ID, diplomatic ID Acceptable IDs are subject to the banking laws and regulations of Colombia.


How much does it cost to receive money?


All fees are paid by the sender. Receiving money is free of charge.


What is a money transfer control number (MTCN)?


The money transfer control number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.


Receiving money
has never been easier.

Direct to a bank account

Provide your sender with these details:

  • 1. Your full name.
  • 2. Your bank account details1.
  • 3. Your National ID Number.
  • 4. The purpose of remittance.
  • 5. Your address and mobile number.

  • 1Please use care when providing bank account information. Funds will be paid into in the bank account corresponding to the account
    number you provide. The receiver’s account must be a local currency payout account.

Peace of mind
every time

Track your transfer

Need some help?



Visit our FAQ section or contact us through our customer helpline.

1 Network data as of 30 June 2018.