Frequently Asked Questions

Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
My WU℠
What is Western Union Rewards? What are the benefits of Western Union Rewards? How can I earn rewards points? View all questions →
Start online, pay in store
How does the ‘Start online and pay in store’ service work? How can I ‘lock’ the total amount of the transfer at wu.com? What is the benefit of the ‘Start online, and pay in store’ service? View all questions →
WU® mobile app
Does Western Union United Arab Emirates have a mobile app? What services can I access with the mobile app in the United Arab Emirates? Does it cost to use Western Union® mobile app in the United Arab Emirates? View all questions →
Send money to a bank account from the united arab emirates
Can I send money directly to a bank account? To which countries can I send money directly to my receiver’s bank account? How do I send money to a bank account from the United Arab Emirates? View all questions →
Western Union® agent locations
What transfer services are offered at Western Union agent locations? How can I find a nearby Western Union agent location? How do I send money from a Western Union agent location? View all questions →
Consumer protection
Introduction Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for? Somebody claiming to be from Western Union has emailed me. What should I do? View all questions →
Identification process
Does Western Union need to verify my identity? How long will it take to confirm my identity? Which Al Fardan Exchange locations can verify my profile in the United Arab Emirates? View all questions →
Receive money
How do I collect my money in the United Arab Emirates? How do I know if my money transfer has been received? How are money transfers paid to the receivers? View all questions →
Registration
Do I need to register to send money online? Is there a charge to register at Western Union’s website? What are the requirements to register on Western Union? View all questions →
Covid-19
Introduction Is Western Union open for business? I cannot pick up my money transfer because no agent locations are open due to COVID-19 View all questions →
Send money online
How do I send money online? How soon is my money available for pickup when I send it online? How can I pay for my online transfer? View all questions →
Western Union® mobile app
How do I get a login to access my profile in the mobile app? Does it cost to use Western Union® mobile app in the United Arab Emirates? How can I send money using the mobile app? View all questions →
Registration and profile settings
Do I need to register to send money online? How can I delete my Western Union profile? What do I need to register and send money online through Western Union? View all questions →
Identity verification
Does Western Union need to verify my identity? How long will it take to confirm my identity? Which Al Fardan Exchange locations can verify my profile in the United Arab Emirates? View all questions →
Help with current and past transfers
If I sent money to a bank account, how can I check my transfer status? How will I know if my transfer is complete? How do I report an issue on the website or the app? View all questions →
Western Union® Rewards
Why can I not earn points in the Western Union Rewards anymore?  What is Western Union Rewards?  How can I earn rewards points?  View all questions →