To send money online, please visit wu.com or the Western Union app and create a profile. After your profile has been verified, you’ll be able to send money directly to your receiver’s bank account or for a cash pickup at one of our agent locations.
Your money will be available within minutes for a cash pickup, and within 1-2 business days for a direct to bank account transfer, depending on your receiver’s country1.
There are several ways to pay for an online transfer on wu.com in the United Arab Emirates:
Please follow the steps below to send money online by real time bank transfer:
For more details, please call the Western Union Customer Care toll free number 800 SENDWU (800 736 398) or send an email to firstname.lastname@example.org.
Please follow the steps below to send money online by bank transfer:
Please follow the below steps to pay by card when sending money online:
For more details, please call our Customer Care toll free number 800 SENDWU (800 736 398) or send an email to email@example.com
You can review the list of countries to which you can send money online from the United Arab Emirates. Transfers within the United Arab Emirates are also available.
After your profile is verified, you can send up to 34,890 AED (approximately 9,500 USD) per transfer. If you pay with your debit card, your money transfer limit will be the same as your daily ATM withdrawal limit.
Your online receipt will show if your transfer has been approved. You can also track the status of your transfer here. When the transfer is approved and completed, you’ll get an email with your tracking number (MTCN). If your transfer is on hold, you might be contacted for more information. If your transfer is rejected, you may call Western Union’s Customer Care toll-free number 800 SENDWU (800 736398) or write an email to firstname.lastname@example.org.
A transfer can only be cancelled if the money hasn’t been deposited into your receiver’s bank account or collected in the destination country. If you wish to cancel your money transfer, please call our Western Union Customer Care toll free number 800 SENDWU (800 736398), or send an email to email@example.com.
For the transactions funded through debit/credit card, the refund may take up to 14 days depending on the processing time taken by your bank. Kindly contact your bank for any such delays.
A receipt will be sent to your email when the transfer is completed. You can also always check the details of all your transfers in your profile.
Once you have successfully registered online, you will be asked to visit the nearest Al Fardan’s Exchange locations in UAE and verify your identity in person.
The tracking number (MTCN) is a unique code assigned to your transfer.
Your receiver will be required to provide this 10-digit number, during the money pickup. The tracking number can also be used to track your transfer.
Western Union uses the latest technology to ensure convenient and reliable online money transfers. We have upgraded our security standards to protect you from fraud when you pay online using a credit or debit card. This enhanced layer of security helps card-issuing banks to better identify and verify customers, allowing for convenient, smooth, and reliable online transactions.
Western Union uses Strong Customer Authentication (SCA) to secure online payments. To ensure the best experience when using Western Union, we ask our customers to consider the following:
Verified by Visa® and MasterCard SecureCode® help to prevent unauthorized online use of cards. These services use personal passwords or identity information. They are available for most cards from participating financial institutions.
Once your card is activated, your card number will be recognized whenever it’s used at participating online stores. A window will automatically appear, and your card issuer will ask for your password. You’ll enter your password to verify your identity and complete your purchase.
If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care
1 Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, agent location hours, differences in time zones or selection of delayed options. Additional restrictions may apply.
2 Only credit, debit or prepaid cards issued in the United Arab Emirates are acceptable. If you’re using a credit card, a card-issuer cash advance fee and associated interest charges will apply. You can avoid these fees by using a debit card or prepaid card.