Using the ‘Start online and pay in store’ service, you could save on transfer fees by paying less than making a transfer at an agent location. This is how it works.
When you start a money transfer at wu.com, the exchange rate available at that time will be the one that’s ‘locked in’ for 24 hours. Once you get to the agent location to pay the amount you wish to transfer, the exchange rate will be the same as what was available at the moment you started the transfer online.
You can pay for your ‘Start online and pay in store’ transfer at any of Al Fardan Exchange locations in the United Arab Emirates from the list.
You will be asked to provide the following documents to complete the transfer:
After you finish filling in the details for your online transfer, a confirmation screen will appear. After you visit one of Al Fardan’s agent locations and pay for your transfer, you will be given a receipt with a tracking number (MTCN), and the transfer will be sent. You should give your receiver the tracking number (MTCN) so that they can pick up the money. When the transfer is complete and the money has been picked up by the receiver, you’ll receive a SMS or an email confirmation.
A ‘Start online and pay in store’ transfer can only be cancelled if the money has not been collected by the receiver in the destination country. The transfer is automatically cancelled if it is not completed within 24 hours.
If you want to cancel your online money transfer, call the Western Union Customer Care toll-free number at 800 SENDWU (800736398) or send an email to firstname.lastname@example.org.
A ‘Start online and pay in store’ transfer can only be cancelled, if the money has not been picked up by the receiver in the destination country. The transfer is automatically cancelled, if it is not completed within 24 hours.
The receipt will be provided at the agent location after the transfer is completed.
The tracking number (MTCN) is a unique code assigned to your transfer.
Your receiver will be required to provide this 10-digit number during the money pickup. The tracking number can also be used to track your transfer.
If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care