Yes, you can send money online from the Western Union app or through wu.com. After you’ve chosen your destination country, you’ll see the types of services available to you. Also you may send money online using our agents’ Omni Channel services.
The first step is to create a profile at wu.com which can be done in just a few minutes. Then verify your identity at one of the Central Department Store location. After your profile is verified, you will be able to complete an online money transfer. To complete this process, you’ll need:
To complete your first money transfer, you will have to follow these steps:
If you have any questions while registering, please call Westernunion.com customer service center at +662 101 8700 (from 9.30 a.m. to 7.30 p.m.) or send an email to westernunion@central.co.th.
You can see all countries you are able to send money online from wu.com in Thailand. If you prefer to send money directly to a bank account, you can find the list of countries online.
Transfers in Thailand are available.
You can pay via bank transfer, QR code, Pay cash in store or with your credit/debit card.
For more details, please call Westernunion.com customer service center at +662 101 8700 (from 9.30 a.m. to 7.30 p.m.) or send an email to westernunion@central.co.th
You can send up to 250,000 THB per transaction.
In a day, you can send up to 800,000 THB online or by visiting a Central location.
Your online receipt will show if your transfer has been approved. When the transfer is completed, you’ll get an SMS with your Money Tracking Control Number (MTCN).
A money transfer can only be cancelled if it has not been collected by the receiver in the destination country.
Please note, if you have changed your mind, and wish to cancel a transfer – only principal amount will be refunded.
In case of WU technical issued or fraud issues – full amount is refundable.
If you wish to cancel your money transfer, please call Westernunion.com customer service center at +66 2101 8700 (from 9.30 a.m. to 7.30 p.m.) or send an email to westernunion@central.co.th
Your receipt will be available online. You can also see the details of all your past transfers in your history section in the Western Union app or on wu.com.
The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number to pick up the money. Do not disclose these details to anyone else. It can also be used to track your transfer.
Your bank may charge you with a transfer fee, which is not included in the Western Union transfer fee. Please reach out to your bank for more information.
Western Union services are for anyone who needs to quickly send or receive money. From travelers and people supporting friends or relatives abroad, to business people who need to make fast international transfers.
Western Union agents are our representatives in the different countries you send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.
Finding an agent location in Thailand is easy, go to our agent locator tool.
Once you get to our agent location, you will be asked to provide some information:
After presenting all that information you can give the agent the total amount including the applicable service fees. Your money then will be available in minutes to your receiver after the transfer is completed.
You need to present any official government-issued ID or a valid International passport, Thai National ID card, Thai driver’s license, other Thai government issued ID, Civil Servant ID, Alien card. to send money at a Western Union agent location. Acceptable IDs are subject to the banking laws and regulations of Thailand.
You can send up to 250,000 THB per transaction.
Money transfers sent to an agent location will generally be paid in cash. After you’ve chosen your destination country, you may ask the agent for the types of services available to you.
Other restrictions may apply. Please contact a Western Union agent to get more information about restrictions. You can also call Westernunion.com customer service center at Toll-free number: 001-800-852-5385 or send an email to CustomerService.Asia@westernunion.com
You can check your transfer status online All you need is the sender’s or the receiver’s name and the tracking number (MTCN – Money Transfer Control Number) on the receipt
Each Western Union agent location determines its own hours of operation. Some have extended hours and open during weekends.
Find a nearby Western Union agent location with our agent locator tool.
Western Union agents in Thailand provide options to send money online. Our bank partners Bank Of Ayudhya and Krung Thai Bank have integrated Western Union into their online services. ATM services are offered by: Thanachart Bank, Bank Of Ayudhya, Krung Thai Bank.
If you want to send money online, you will need to pre-register online at one of the bank partners websites – Bank Of Ayudhya and Krung Thai Bank. After you are successfully registered, you will get a confirmation from the agent and will be able to make a money transfer online. If you are already registered, you will need to log in to your account, look for WU money transfer services, enter receiver’s name, select sending currency, specify amount and select transfer purpose.
Our agents that offers online money service: Bank Of Ayudhya
Krung Thai Bank
If you want to use ATM service, you will need to pre-register at one of our bank agent’s location. In pre-registration form you can create list of receiver’s name and countries. After you are successfully registered, you will get a confirmation from the agent and will be able to make a money transfer on ATMS. ATMs are available 24/7.
If you have an active account with one of Western Union’s participating bank agents that offer ATM service, just visit the nearest ATM, insert your card, look for the WU money transfer services, Choose receiver’s name from the list, specify amount and select transfer purpose.
Our agent that offers ATM money service:
If you want to send money on your mobile phone, you will need to pre-register online with our agent. After you are successfully registered, you will get a confirmation from the agent and will be able to make a money transfer with on our bank agent’s mobile application.
Sending limits are determined by your bank.
Your online bank or ATM receipt will show whether your transfer has been approved.
A sender may request cancellation of a money transfer only if it has not been collected by a receiver in the destination country.
If you wish to cancel your money transfer sent via Omni Channel, please approach the respective agent.
You need to present any official government-issued ID or a valid International passport, Thai National ID card, Thai driver’s license, other Thai government issued ID, Civil Servant ID, Alien card to pick up money at a Western Union agent location. Acceptable IDs are subject to the Banking laws and regulations of Thailand.
You can go to “ Track a transfer” at wu.com or on the Western Union app. There you can type in the sender’s name and the money transfer control number (MTCN) and you’ll get an update on the latest status of your money transfer.
You can also call Westernunion.com customer service center at +66 2101 8700 (from 9.30 a.m. to 7.30 p.m.) or send an email to westernunion@central.co.th
You can pick up the money at any Western Union agent location. You’ll need to provide the following information:
For more information, please visit your nearest Western Union agent location, or call Westernunion.com customer service center at +66 2101 8700 (from 9.30 a.m. to 7.30 p.m.) or send an email to westernunion@central.co.th.
Money transfers will generally be paid in cash. Other restrictions may apply. For more information, please visit your nearest Western Union agent location, or call Westernunion.com customer service center at +662 101 8700 (from 9.30 a.m. to 7.30 p.m.) or send an email to westernunion@central.co.th.
All fees are paid by the sender.
Western Union values its business and takes pride in delivering your funds in the quickest and most reliable way possible. However, it is important that you protect yourself from fraudsters who are out to get your money.
Below are some frequently asked questions about fraud. For more information, please visit the Fraud awareness section here.
Yes. Only use Western Union to send money to friends and family. Never send money to someone you have not met in person. Scammers sometimes encourage people to transfer money. Do not transfer money to anyone who asks you to send them money:
If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.
If you receive an email from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the mail. This may be a “phishing” attempt to acquire sensitive information from you. Instead, immediately please contact Western Union Customer Care Center toll free number 001800 852 5385, or write and email to CustomerService.Asia@westernunion.com.
Western Union will never send you e-mails to ask for your user ID, password, or credit card details.
In some countries, senders are asked to provide a ‘Test Question’ and its answer when they initiate the transfer. In cases where a ‘Test Question’ was provided by the sender, the receiver may be required to give the answer when picking up the funds. The ‘Test Question’ feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we’ll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in Thailand.
The ‘Test Question’ feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we’ll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in Thailand.
You should immediately visit our agent location for assistance with a transaction that you believe was sent for fraud. You should also file a report with your local law enforcement. You should also contact your government’s Office of Consumer Affairs and police station if you are uncertain or suspicious of a telephone, mail, or e-mail solicitation.
Registration is required for most of our services. When you visit wu.com or the Western Union app for the first time you’ll need to complete the profile registration form and follow these steps:
No, it’s free to register.
Anyone who meets the following conditions, can use our online money transfer service.
Registration with a valid ID and phone number is possible only once.
You can change or update your WU profile information from the “Profile overview” tab after you log in.
If you require to change your name, last name or date of birth, simply visit your online profile and edit that information. Please note that after changes your profile will require repeat verification at agent location. If you have any questions about your profile update, please contact Westernunion.com customer service center at +662 101 8700 (from 9.30 a.m. to 7.30 p.m.) or send an email to westernunion@central.co.th.
Your User ID is your phone number. If you forgot your password, you can select the “Forgot password” option and a new password will be sent to your phone number. If you repeatedly entered incorrect details or your profile is locked, please try to log in to your profile after 30 minutes or contact Westernunion.com customer service center at +662 101 8700 (from 9.30 a.m. to 7.30 p.m.) or send an email to westernunion@central.co.th.
You can change your password or mobile phone number on the “ Profile overview” page after you log in. Please select “Edit profile” from the right-side menu and change your password. For online registration, you can use only one phone number. If you have any questions please contact Westernunion.com customer service Center at +66 2101 8700 (from 9.30 a.m. to 7.30 p.m.) or send an email to westernunion@central.co.th
You can delete you online profile by contacting Westernunion.com customer service center at +66 2101 8700 (from 9.30 a.m. to 7.30 p.m.) or send an email to westernunion@central.co.th.
Yes, before making your first online transfer, you will need to verify your profile.
Once you have successfully registered online, you will be asked to visit one of the Central® locations and verify your identity in-person . In-person identification requires Sender’s Full Name, ID type, ID Number, ID Issuer, Date of Birth, ID Expiration Date, ID Issue Date, Country of Birth, Nationality, Address
After you present a valid government-issued ID at one of the Central® locations, you will receive a confirmation via SMS that your profile has been verified. If you need to send money before your verification is completed, please visit a Western Union agent location.
Please present a valid identification document at Central location during your verification process.
Acceptable ID documents for Thai residents are: Thai National ID Card, Thai Driver’s License, Other Thai Government Issued ID, Civil Servant ID.
Acceptable ID documents for non-Thai residents are: International Passport, Thai Driver’s License, Alien Card.
You can find the nearest location to get verified in person here.
With the ‘Start online and pay in store’ service, you could get access to lower transfer fees than if you directly started the transfer at an agent location. This is how it works:
When you start a money transfer at wu.com, the exchange rate1 available at that time will be the one that’s ‘locked in’ for 24 hours. Once you get to the agent location to pay the amount you wish to transfer, the exchange rate will be the same as what was available at the moment you started the transfer online.
When you start a transfer at wu.com, you won’t need to fill in any forms when paying for it at a participating agent location. That means that you won’t need to stay in line at the agent location saving you time.
Find all countries you can send money to at wu.com.
You can also check online the list of countries you can transfer money directly to a bank account.
You can pay for your ‘Start online and pay in store’ transfer at any of the participating Western Union agent locations.
You will be asked to provide the following documents to complete the transfer:
Once all the steps for your online transfer are completed, a confirmation screen will pop up right away. After you visit a participating agent location and pay for your transfer, an MTCN will be generated and you will be given a receipt. After this, the funds will be sent. The receipt is the confirmation that your money transfer has been sent.
Remember to share the MTCN with your receiver, as they will need it to pick up the money. When your receiver collects the money, you’ll get an SMS confirmation message or an email.
You can only cancel a ‘Start online and pay in store’ transfer if the money has not been collected by the receiver in the destination country, or if the transfer is automatically cancelled after no payment has been received within 24 hours.
If you wish to cancel your online money transfer, please call Western Union Customer Care.
Yes, you’ll get a receipt at the agent location after the transfer is completed.
The money transfer control number (MTCN) is a unique code assigned to your transfer. When you start a money transfer online, you will receive the MTCN at the agent location on your receipt.
Your receiver will need this number when they pick up their money, and it can also be used to track your transfer. Do not share this number with anyone other than your intended receiver.
Online ID verification is a process we follow to verify our customers’ identity. After you’ve registered your Western Union profile, you can choose to verify your identity through Online ID verification by just uploading your valid ID document and your selfie. After your profile is successfully verified, you will be able to start sending money.
Thai citizens:
Non-Thai citizens:
For Thai citizens, only the government-issued national ID card is accepted for verification using online ID verification.
For non-Thai citizens, only a valid international passport is accepted for verification using online ID verification.
If you’re a Thai citizen, you need to enter your name only in the Thai language using a Thai keyboard or keypad, as your name will be matched and verified with a database. The database has your name in the Thai language.
It may take up to 24 hours to verify your profile information.
Your online ID verification may be rejected due to any of the following reasons:
You can get verified through physical verification at our agent locations.
To ensure a successful online ID verification, it is important that you submit a clear photo of yourself for verification. You must also submit a clear photo of your valid passport.
Here are some tips to capture a clear selfie:
This may be due to a technical error. Please log out from your profile and log in again to retry scanning your ID and taking your selfie.
After your profile is verified, you can send up to 100,000 THB (approximately 1,664 USD) per transfer.
1Local restrictions in some countries, allow exchange rates to be fixed only when collected.