Frequently Asked Questions

Send money online
Can I send money online with Western Union? How do I complete my first money transfer online at wu.com? Which countries and territories can I send money online? View all questions →
Send money in person
Who uses Western Union money transfer services? Who are Western Union® agents? How can I find a Western Union agent location in Thailand? View all questions →
Send to a bank account
How do I send money online using agents’ Omni Channel services? What are the steps to send money online using bank agents’ online services? What are the steps to send money via ATM? View all questions →
Receive money
What documents can I use to pick up money in Thailand? How do I know if my money transfer has been received? How do I pick up a money transfer? View all questions →
Consumer protection
Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for Someone claiming to be from Western Union e-mailed me. What should I do? What is a Test Question? When is it used? View all questions →
Registration
How do I register online on wu.com in Thailand? Does it cost anything to register for online services in Thailand? Who can register and send money online? View all questions →
Identification process
Does Western Union need to confirm my identity? How long will it take to confirm my identity? How do I provide my identification document? View all questions →
Start online and pay in store
How does ‘Start online and pay in store’ service work? How can I ‘lock’ the price of the transfer at wu.com? What is the benefit of the ‘Start online and pay in store’ service? View all questions →
Online id verification
What is online ID verification? How do I verify my profile through online ID verification? Which documents are accepted for verification using online ID verification? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Registration and profile settings
Does it cost anything to register for online services in Thailand? How do I register with Western Union? How do I update my email address in my profile? View all questions →
Send money to a bank account
How can I cancel a money transfer after it was sent? How do I know if my online transfer has been approved when sending from an online bank or ATM? What are the steps to send money online using bank agents’ online services? View all questions →
Help with current and past transfers
When I send a money transfer, will my receiver get a notification? Who can check the status of a money transfer? Will I be notified if my transfer is delayed? View all questions →
Start online, pay in-store
How can I cancel a Start online and pay in store money transfer? To which countries can I send money using the Start online and pay in store service? What is the benefit of the Start online and pay in store service? View all questions →