Frequently Asked Questions

Yes, you can send money online from the Western Union app or through wu.com. After you’ve chosen your destination country, you’ll see the types of services available to you. Also you may send money online using our agents’ Omni Channel services.

The first step is to create a profile at wu.com which can be done in just a few minutes. Then verify your identity at one of the Central Department Store location. After your profile is verified, you will be able to complete an online money transfer. To complete this process, you’ll need:

• A mobile phone number.
• A valid government-issued ID.
• A Thailand issued bank account or credit/debit card.

To complete your first money transfer, you will have to follow these steps:

• Login or Register
• Select destination country;
• Select sending option – credit/debit card or direct bank debit;
• Add or select beneficiary;
• Select a payout method – cash, direct bank debit.
• Read information about how to protect yourself from fraud and self-declare third party attestation.
• Review your transfer data and accept terms and conditions of the service.
• MTCN is generated on your receipt. Also Central e-receipt is available.

If you have any questions while registering, please call Westernunion.com customer service center at +66 20 79 1171 (from 10 a.m. to 8 p.m.) or send an email to westernunion@central.co.th.

You can see all countries you are able to send money online from wu.com in Thailand. If you prefer to send money directly to a bank account, you can find the list of countries online.

Transfers in Thailand are available.

You can pay via bank transfer, QR code, Pay cash in store or with your credit/debit card.

For more details, please call Westernunion.com customer service center at +66 20 79 1171 (from 10 a.m. to 8 p.m.) or send an email to westernunion@central.co.th

You can send up to 250,000 THB per transaction.

In a day, you can send up to 800,000 THB online or by visiting a Central location.

Your online receipt will show if your transfer has been approved. When the transfer is completed, you’ll get an SMS with your Money Tracking Control Number (MTCN).

A money transfer can only be cancelled if it has not been collected by the receiver in the destination country.

Please note, if you have changed your mind, and wish to cancel a transfer – only principal amount will be refunded.

In case of WU technical issued or fraud issues – full amount is refundable.

If you wish to cancel your money transfer, please call Westernunion.com customer service center at +66 20 79 1171 (from 10 a.m. to 8 p.m.) or send an email to westernunion@central.co.th

Your receipt will be available online. You can also see the details of all your past transfers in your history section in the Western Union app or on wu.com.

The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number to pick up the money. Do not disclose these details to anyone else. It can also be used to track your transfer.