Frequently Asked Questions

Registration is required for most of our services. When you visit wu.com or the Western Union app for the first time you’ll need to complete the profile registration form and follow these steps:

• Enter your name, last name, middle name (if applicable) and your phone number.
• You will receive a one-time verification code to your mobile phone.
• Fill in the online registration form  with the following information: full name, full address, date and country of birth, nationality, gender, occupation, your government-issued ID type, expiration date and ID number. When an expired ID is detected, you will be required to provide a new one.
• Once you have successfully registered online, you will be asked to accept the Terms and Conditions for our online services.
• After your profile is created, you will need to go through one-time verification in person at one of Central Department Store locations. Learn more about it.

No, it’s free to register.

Anyone who meets the following conditions, can use our online money transfer service.

• Residents should have a passport or a valid government-issued ID.
• Must be at least 20 years old.
• Must accept the terms and conditions for using our services.
• Must have a Thailand issued credit or debit card or bank account.
• Must have a valid Thailand issued phone number.

Registration with a valid ID and phone number is possible only once.

You can change or update your WU profile information from the “Profile overview” tab after you log in.

If you require to change your name, last name or date of birth, simply visit your online profile and edit that information. Please note that after changes your profile will require repeat verification at agent location. If you have any questions about your profile update, please contact Westernunion.com customer service center at +66 20 79 1171 (from 10 a.m. to 8 p.m.) or send an email to westernunion@central.co.th.

Your User ID is your phone number. If you forgot your password, you can select the “Forgot password” option and a new password will be sent to your phone number. If you repeatedly entered incorrect details or your profile is locked, please try to log in to your profile after 30 minutes or contact Westernunion.com customer service center at +66 20 79 1171 (from 10 a.m. to 8 p.m.) or send an email to westernunion@central.co.th.

You can change your password or mobile phone number on the “ Profile overview” page after you log in. Please select “Edit profile” from the right-side menu and change your password. For online registration, you can use only one phone number. If you have any questions please contact Westernunion.com customer service Center at +66 20 79 1171 (from 10 a.m. to 8 p.m.) or send an email to westernunion@central.co.th