Frequently Asked Questions

Send money in person

Who uses Western Union money transfer services?

Western Union services are for anyone who needs to quickly send or receive money. From travelers and people supporting friends or relatives abroad, to business people who need to make fast international transfers.

Who are Western Union® agents?

Western Union agents are our representatives in the different countries you send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

How can I find a Western Union agent location in Thailand?

Finding an agent location in Thailand is easy, go to our agent locator tool.

How do I send money from an agent location?

Once you get to our agent location, you will be asked to provide some information:

  • Your receiver’s first name and last name.
  • The amount you want to send.
  • The country you are sending to.
  • Your government-issued ID or passport.

After presenting all that information you can give the agent the total amount including the applicable service fees. Your money then will be available in minutes to your receiver after the transfer is completed.

What documents can I use to send money in Thailand?

You need to present any official government-issued ID or a valid International passport, Thai National ID card, Thai driver’s license, other Thai government issued ID, Civil Servant ID, Alien card. to send money at a Western Union agent location. Acceptable IDs are subject to the banking laws and regulations of Thailand.

How much money can I send from a Western Union agent location in Thailand?

You can send up to 250,000 THB per transaction.

How are money transfers paid out to receivers?

Money transfers sent to an agent location will generally be paid in cash. After you’ve chosen your destination country, you may ask the agent for the types of services available to you.
Other restrictions may apply. Please contact a Western Union agent to get more information about restrictions. You can also call Westernunion.com customer service center at Toll-free number: 001-800-852-5385 or send an email to CustomerService.Asia@westernunion.com

How can I know the status of my money transfer?

You can check your transfer status online All you need is the sender’s or the receiver’s name and the tracking number (MTCN – Money Transfer Control Number) on the receipt

Can I send money at anytime in an agent location?

Each Western Union agent location determines its own hours of operation. Some have extended hours and open during weekends.

Find a nearby Western Union agent location with our agent locator tool.