Frequently Asked Questions

Yes, before making your first online transfer, you will need to verify your profile.

Once you have successfully registered online, you will be asked to visit one of the Central^® locations and verify your identity in-person . In-person identification requires Sender’s Full Name, ID type, ID Number, ID Issuer, Date of Birth, ID Expiration Date, ID Issue Date, Country of Birth, Nationality, Address

After you present a valid government-issued ID at one of the Central^® locations, you will receive a confirmation via SMS that your profile has been verified. If you need to send money before your verification is completed, please visit a Western Union agent location.

Please present a valid identification document at Central location during your verification process.
Acceptable ID documents for Thai residents are: Thai National ID Card, Thai Driver’s License, Other Thai Government Issued ID, Civil Servant ID.
Acceptable ID documents for non-Thai residents are: International Passport, Thai Driver’s License, Alien Card.

You can find the nearest location to get verified in person here.

All financial institutions, including Western Union, are required to collect additional identity information to know their customers better. When we understand who is sending money to whom, we can help protect your money from being used for illegal activities.

Note: You must be at least 18 years old to send or receive money with Western Union.

We might ask you for additional details to verify your identity when sending money online.