Frequently Asked Questions

Online ID verification is a process we follow to verify our customers’ identity. After you’ve registered your Western Union profile, you can choose to verify your identity through Online ID verification by just uploading your valid ID document and your selfie. After your profile is successfully verified, you will be able to start sending money.

Thai citizens:

1. Fill in the online registration form and provide us with your following information:

• Full name
• Full address in Thailand
• Phone number
• Email address (optional)
• Country and date of birth
• Government-issued national ID card details
• Nationality

2. Select the Online ID verification
3. Enter the following details:

• The expiration date of your government-issued national ID card
• Your first and last name in the Thai language exactly as it appears on your government-issued national ID card
• The laser code exactly as it appears on the back of your government-issued national ID card

4. Wait for a few seconds to verify your ID details.
5. Take a picture of the front and back of your government-issued ID.
6. Take your selfie using your smartphone’s camera or a webcam within the margins shown on the screen and keep your face still to get a clear image. (Follow the onscreen instructions.)
7. After uploading the ID document and your selfie, wait for a few seconds for the system to perform the necessary checks.
8. After the checks are performed, it may take up to 24 hours to verify your identity. After your profile is verified successfully, you’ll receive an SMS.

Non-Thai citizens:

1. Fill in the online registration form and provide us with your following information:

• Full name
• Full address in Thailand
• Phone number
• Email address (optional)
• Country and date of birth
• Valid passport details
• Nationality

2. Select the Online ID verification
3. Review the ID document details provided during registration and accept the terms and conditions.
4. Take a picture of the first page of your passport.
5. Take your selfie using your smartphone’s camera or a webcam within the margins shown on the screen and keep your face still to get a clear image. (Follow the onscreen instructions.)
6. After uploading ID documents and your selfie, wait for a few seconds for the system to perform the necessary checks.
7. After the checks are performed, it may take up to 24 hours to verify your identity. After your profile is verified successfully, you’ll receive an SMS.

For Thai citizens, only the government-issued national ID card is accepted for verification using online ID verification.

For non-Thai citizens, only a valid international passport is accepted for verification using online ID verification.

If you’re a Thai citizen, you need to enter your name only in the Thai language using a Thai keyboard or keypad, as your name will be matched and verified with a database. The database has your name in the Thai language.

It may take up to 24 hours to verify your profile information.

Your online ID verification may be rejected due to any of the following reasons:

• Your selfie is not clear or is blurred.
• The information in your documents does not match the information you entered to create your profile.
• Your passport is not valid.

You can get verified through physical verification at our agent locations.

To ensure a successful online ID verification, it is important that you submit a clear photo of yourself for verification. You must also submit a clear photo of your valid passport.

Here are some tips to capture a clear selfie:

• Do not wear a cap, hat, glasses, or a scarf that may cover your face.
• Pick a spot where light will fall on your face and not behind you. Otherwise, the image may appear dark.
• Stand still to avoid blurring of your photo.
• Keep your face still, your eyes open, and smile for the camera.
• Make sure your whole face is visible within the margins shown on the screen.
• For best results, follow the onscreen instructions while clicking your selfie.

This may be due to a technical error. Please log out from your profile and log in again to retry scanning your ID and taking your selfie.

After your profile is verified, you can send up to 100,000 THB (approximately 1,664 USD) per transfer.