0022_close
Download now

Action Required

To better understand how you use our services, please provide us with additional details by completing the questionnaire below.
Before you start, check the following information:
Questionnaire checklist 
Supported documents 
After we receive your questionnaire and required documentation, we’ll email you a response within 10 business days.
Questionnaire checklist
Customer questionnaire : complete each section to avoid delaying the review.
Valid photo ID : upload a copy of your government-issued ID.
Source of funds : provide documents supporting the source of funds or income used for your money transfers (bank statements, pay stubs, tax return forms, deposit receipts, winning receipts, etc.).
Purpose of the money transfers : provide any additional documentation supporting your use of Western Union services.

Thank you!

You’ve successfully submitted your questionnaire. We’ll review your information and email you a response within 10 business days at .
Please read our Privacy Statement to find out how we process your personal data.
Supported documents
Based on your money transfer purposes, check the examples of documents you may provide. Any other documents that you find relevant to support your use of Western Union services would also be helpful.
Before submitting your documents, check the following guidelines:
Letters, numbers, signs, and security features should be clear and readable.
Dates and names must align with your money transfer history.
Receipts or invoices must have reference numbers, the company name, and any other company-related information (phone number, address).
Dates, names, letterheads, stamps, and other details must be present, clear, and readable.
Pictures and images should be clear, not blurry.
COVID-19 Assistance or Financial Support?
  • Receipts for goods or services purchased
  • Medical bills or certificates
  • Birth or marriage certificate
  • Itinerary or flight tickets
Tuition Assistance or Education?
  • Tuition receipts
  • Most recent year/term transcripts
  • Invoices or purchase receipts
Family Support or to Purchase Large Items?
  • Birth or marriage certificate
  • Itinerary or flight tickets
  • Invoices
  • Property title or other property evidence
  • Loan or mortgage statement
  • Receipts for goods or services purchased
  • Medical bills or certificates
  • Purchase agreement
Business Related Expenses or Charity?
  • Business license or other business related documentation
  • Tax identification information
  • Business registration information or permits or Website Address
  • Invoices
  • Not-for-profit documents (such as a 501C3 License, etc.)
  • Letter of explanation (for example, a letter on company letterhead explaining your position in the organization and why you are sending on their behalf)
  • Purchase agreement
  • Invoices or purchase receipts
  • Payroll receipts
  • Seller’s permit
Repayment of a Loan?
  • Purchase agreement
  • Invoices or purchase receipts
  • Property title or other property evidence
  • Loan or mortgage statement

Sorry , an error has occurred

Please verify the captcha

Maximum limit reached

Sorry , an error has occurred

Customer questionnaire

As shown on your government-issued ID.
As shown on your government-issued ID.
As shown on your government-issued ID.
Enter your email address.
Enter your street address.
Please provide details
Upload a copy of your valid government-issued photo ID.
Document size must be between 10KB -10MB and should be in JPG, JPEG, PNG, or PDF format.
Upload document
Choose file
Choose document
Choose photo
Use camera
Remove document
Please provide additional information about anyone you have sent money to or received money from using Western Union in the last 12 months.
As shown on their government-issued ID.
As shown on their government-issued ID.
As shown on their government-issued ID.
Please provide details
Please provide details
Please provide documents supporting why you’re using Western Union services. See examples.
Document size must be between 10KB -10MB and should be in JPG, JPEG, PNG, or PDF format.
Upload document
Choose file
Choose document
Choose photo
Use camera
Remove document
Please provide details
Please provide documents supporting your source of funds. See examples.
Document size must be between 10KB -10MB and should be in JPG, JPEG, PNG, or PDF format.
Upload document
Choose file
Choose document
Choose photo
Use camera
Remove document
When sending or receiving transfers, I am acting on behalf of another individual, or I am transferring on behalf of an organization, such as a business or a non-profit organization. If yes, please provide the details below.
What is your relationship with this individual?_What is your relationship with this organization?
Individual’s full name_Organization’s name
Please provide details
As shown on their government-issued ID.
Please provide details
Please provide details
Have you reported any money transfers related to fraud to Western Union?
If yes, list the names of the individuals involved and provide a brief explanation below.
Please wait We’re processing your request