Frequently Asked Questions

Send money online
How can I send money online through westernunion.com or the app? How do I send money online to a bank account? How long does it take to send money online? View all questions →
Registration
Why should I register with Western Union’s website or app? Does it cost anything to register at Western Union’s website or app? View all questions →
Send money from an agent location
How do I find a Western Union agent? How do I send money from an agent location? How do I start my transfer on westernunion.com or on the app and pay for it at an agent location? View all questions →
Receive money
How do I know if my money transfer has been received? How do I receive a money transfer? What documents should I bring to receive the money from an agent? View all questions →
Track a transfer
How can I know the status of my money transfer? What are the different money transfer statuses? What is an MTCN and where can I find it? View all questions →
Consumer Protection
Are there common consumer fraud scenarios to be aware of? I received a suspicious email from someone claiming to be Western Union, what should I do? Can the Test Question feature secure my funds or delay payment of a transaction? View all questions →
COVID-19
Is Western Union open for business? I cannot pick up my money transfer because no agent locations are open due to COVID-19. If I can’t pick up my money transfer, what will happen to my money? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Send money in person
How do I send money from an agent location? How do I send money from an agent location to a bank account? How do I start my transfer on westernunion.com or on the app and pay for it at an agent location? View all questions →
Help with current and past transfers
Why is my money transfer on hold or delayed? What is an MTCN and where can I find it? How can I track my money transfer? View all questions →
Identity verification
Why do we need more information from you? Why do I need to verify my identity when sending money online? View all questions →
Registration and profile settings
How do I log into my Western Union profile? How do I update my postal address and phone number? How do I register with Western Union? View all questions →