Frequently Asked Questions

Sometimes we might need additional information to verify your profile or transfer details. We may reach out to you via a phone call, SMS, or email.

You can send us any of the following documents:

• Your Mercosul ID
• Your national identification card
• Your driver’s license
• Your resident or work permit

Note:

• You must send a copy of both the front and the back of your ID document.
• Your information must be clearly visible and match that on your profile.
• Your signature on your identity document must be visible.

All financial institutions, including Western Union, are required to collect additional identity information to know their customers better. When we understand who is sending money to whom, we can help protect your money from being used for illegal activities.

Note: You must be at least 18 years old to send or receive money with Western Union.

We might ask you for additional details to verify your identity when sending money online.