Q: How do I send money with the Western Union ® mobile app?

1. If you already have the Western Union ® app, log in with Touch ID or your credentials. If you don’t have our app yet, simply download it on the Apple App Store or Google Play Store. New users can follow the steps to sign up and register a profile. 2. Start a transfer by entering the destination country and the amount you would like to send. Choose the payout method that works for you: directly to a bank account, for cash pickup or to a mobile wallet 3 based on your receiver’s country. Enter your receiver’s details. 3. Pay for your money transfer via credit/Visa debit card 2 or with your bank account. 4. We will provide the tracking number for your transaction (MTCN). Share this number with your receiver to track the funds. If sending to a mobile wallet, you and your receiver will get a confirmation alert via text notification when the money is delivered.

Question 1

How do I get the Western Union^® mobile app?

Accepted Answer

You can download the money transfer app from the Apple App Store for iOS or Google Play for Android devices. Download on the App Store Get it on Google Play

Question 2

How do I send money with the Western Union^® mobile app?

Accepted Answer

1. If you already have the Western Union^® app, log in with Touch ID or your credentials. If you don’t have our app yet, simply download it on the Apple App Store or Google Play Store. New users can follow the steps to sign up and register a profile. 2. Start a transfer by entering the destination country and the amount you would like to send. Choose the payout method that works for you: directly to a bank account, for cash pickup or to a mobile wallet³ based on your receiver’s country. Enter your receiver’s details. 3. Pay for your money transfer via credit/Visa debit card² or with your bank account. 4. We will provide the tracking number for your transaction (MTCN). Share this number with your receiver to track the funds. If sending to a mobile wallet, you and your receiver will get a confirmation alert via text notification when the money is delivered.

Question 3

Can I start a money transfer in the Western Union^® app and pay in person?

Accepted Answer

Yes, save time at the counter by starting your money transfer on the Western Union^® app or online and paying in cash at a participating agent location. When you begin a money transfer on the app, you will be provided with the option to pay in cash at an agent location.

Question 4

Can I pay in cash even if I use the Western Union^® app to send money?

Accepted Answer

Yes, you can save time at the counter by starting your money transfer on our app or online and paying in cash at a participating agent location. When you begin a money transfer on the app, you will be provided the option to pay in cash at an agent location.

Question 5

Are money transfer apps safe?

Accepted Answer

Western Union is PCI DSS compliant and committed to keeping your data and payments secure. We use a variety of techniques to protect the confidentiality of your personal information, including SSL technology. You can learn more in our Privacy Policy.

Download the app and send with zero fee

A money transfer app that lets you do it all

Track your transfer

Easily view fees and exchange rates¹

Send again quickly

New app for receiving money.

Added security and peace of mind

Easy to send, simple to receive

Bank account

Cash pickup

Mobile wallet³

More reasons to love the Western Union® app

Pay the way that works for you

Directly from your bank account

Using PIX

Pay cash at an agent location

Create your profile today to send money online

Frequently Asked Questions about the Western Union^® mobile app

A few reasons to send money with us

Family support

Student Help

When traveling

Reliable

Last year, our customers made 268 million transfers²

Worldwide

Reliable

$80B annually

Need help?

Download the app and send with zero fee

A money transfer app that lets you do it all

Track your transfer

Easily view fees and exchange rates1

Send again quickly

New app for receiving money.

Added security and peace of mind

Easy to send, simple to receive

Bank account

Cash pickup

Mobile wallet3

More reasons to love the Western Union® app

Pay the way that works for you

Directly from your bank account

Using PIX

Pay cash at an agent location

Create your profile today to send money online

Frequently Asked Questions about the Western Union® mobile app

A few reasons to send money with us

Family support

Student Help

When traveling

Reliable

Last year, our customers made 268 million transfers2

Worldwide

Reliable

$80B annually

Need help?

Easily view fees and exchange rates¹

Mobile wallet³

Frequently Asked Questions about the Western Union^® mobile app

Last year, our customers made 268 million transfers²