Frequently Asked Questions

Send money online

How can I send money online through westernunion.com or the app?

You can start by registering at westernunion.com or through the Western Union® Brazil app, by following these steps:

  1. On our web or app choose the ‘Send money’ option.
  2. Select the receiver’s country, the amount you want to send, and then choose the ‘Bank transfer’ option on the ‘How will you pay’ section.
  3. Select the way you want your receiver to get the money. You can choose to send money for a cash pickup or directly to a bank account.
  4. Review the transfer details and then choose ‘Send.’ You will see Western Union’s bank account information.
  5. To pay for your money transfer, go to your online banking website or app. Enter the complete amount (including the applicable fees) and Western Union’s bank account information provided at the end of step 4.

How do I send money online to a bank account?

This service is only available in some countries. Once the transfer is completed through westernunion.com or our app, and then from your bank’s website or app, the money will be deposited within 3 business days after we receive the payment.

How long does it take to send money online?

If you want your receiver to get the money in minutes, you can make an online transfer and pay for it with your bank account. Receivers can pick up the cash at any Western Union agent location worldwide. Some restrictions may apply. See our Terms and Conditions for more details.

If you prefer to do a money transfer directly to your receiver’s bank account, note that it will generally be credited within 3 business days after the money is sent. Other restrictions may apply. See our Terms and Conditions for more details.

What documents do I need to send money online?

You will need:

  • A driver’s license, or other official government-issued ID, and CPF, if you’re a Brazilian.
  • A driver’s license, or a foreigner registration ID (RNE), and CPF, if you’re a foreigner living in Brazil.

How do I pay for my online money transfer?

To pay for your money transfer, go to your online banking website or app. Enter the complete amount (including the applicable fees) and Western Union’s bank account information. This information is provided after you finished entering all necessary details in westernunion.com or in our app.

After the payment is made, do I need to send the receipt to Western Union?

No. After making the bank transfer to Western Union’s account, you won’t need to send us your receipt.

Do I need to transfer the exact amount to Western Union’s bank account?

Yes. You must transfer the total amount exactly as it shows on your receipt to Western Union’s bank account. If the transfer is not made with the exact amount, the system will not accept it and will issue a refund.

Can I make a bank transfer using someone else’s account?

No. For Western Union to be able to verify your bank transfer, you must pay with the same bank account number and CPF registered on our website or app.

Can I transfer from or to a business bank account?

No. Only transfers from or to savings or personal checking bank accounts are accepted.

What is Western Union’s bank account information?

For online transfers made from our website or the app, please use the following bank account information:

Western Union Corretora de Câmbio S.A
Bank Code: 119 – Banco Western Union do Brasil S.A
Branch: 001
Account Number: 010-8
CNPJ: 13.728.156 / 0001-35

How do I change the receiver’s name?

To change your receiver’s name, please call our Customer Care at: 0800 707 9330.

I forgot my password. What should I do?

If you have forgotten your password, you can request a new one through westernunion.com, or through our app, by going to the ‘I forgot my password’ option. You will receive an email with the instructions on how to create a new password.

I can’t complete my registration because it doesn’t recognize my address. What should I do?

You need to make sure that you are entering the full address and the street number correctly. For the ZIP Code, you must add a hyphen between the numbers like this: 00000-000.

How do I send money to India with UPI?

About UPI

Unified Payment Interface (UPI) is a payment method that allows you to instantly transfer money to a bank account in India.

 

Understanding UPI ID

UPI ID is a virtual payment address (VPA) that uniquely identifies one person. A UPI ID format is like an email ID: with the sign “@” in the middle. For example, your receiver’s UPI ID could be “receiver’s_name@bank_name” or “phone_number@bank_name.”

When sending with a UPI ID, you only need to have your receiver’s UPI ID. You do not need to ask receivers for their account number, account type, bank name, or IFSC code.

To receive the payment, the receiver needs to have their UPI ID linked to the bank enabled for international UPI remittance. Please see below the list of banks that support international UPI.

 

Current list of banks that support international UPI transfer

Below are the banks currently supported. More banks will be made available soon.

•Abhyudaya Cooperative Bank Limited•Janata Sahakari Bank Limited•Airtel Payments Bank Limited•Jana Small Finance Bank Limited
•Andhra Bank•Karnataka Bank Limited•The Andhra Pradesh State Cooperative Bank Limited•Kalupur Commercial Cooperative Bank
•Andhra Pragathi Grameena Bank•Kalyan Janata Sahakari Bank•Andhra Pradesh Grameena Vikas Bank•Kotak Mahindra Bank Limited
•Apna Sahakari Bank Limited•Kerala Gramin Bank•Bassein Catholic Cooperative Bank Limited•The Karanataka State Cooperative Apex Bank Limited
•Bank Of Baroda•Karnataka Vikas Grameena Bank•Bandhan Bank Limited•Laxmi Vilas Bank
•Dena Bank•Bank Of Maharashtra•Bank Of India•Maharashtra Gramin Bank
•Central Bank Of India•Mahanagar Cooperative Bank•City Union Bank Limited•The Mehsana Urban Cooperative Bank
•Canara Bank•Oriental Bank of Commerce•Corporation Bank•G P Parsik Bank
•The Cosmos Co Operative Bank Limited•Pragathi Krishna Gramin Bank•Catholic Syrian Bank Limited•Punjab And Sind Bank
•Development Bank of Singapore•Punjab National Bank•DCB Bank Limited•Paytm Payments Bank Ltd
•Deustche Bank•Ratnakar Bank Limited•Deutsche Bank (Bij Alle Sepa-Transacties)•Rajkot Nagrik Sahakari Bank Limited
•Dhanalakshmi Bank•State Bank of India•Equitas Small Finance Bank Limited•Standard Chartered Bank
•Federal Bank•South Indian Bank•Fino Payments Bank•The Surath Peoples Cooperative Bank Limited
•Fincare Small Finance Bank Ltd•Saraswat Cooperative Bank Limited•The Gujarat State Cooperative Bank Limited•Suryoday Small Finance Bank Limited
•Hasti Coop Bank Ltd•The Shamrao Vithal Cooperative Bank•HSBC Bank•Syndicate Bank
•IDBI Bank•The Thane Bharat Sahakari Bank Limited•ICICI Bank Limited•TJSB Sahakari Bank Limited
•IDFC Bank Limited•Tamilnad Mercantile Bank Limited•Indian Bank•The Tamil Nadu State Apex Cooperative Bank
•Indusind Bank•Union Bank Of India•Indian Overseas Bank•UCO Bank
•India Post Payment Bank•Ujjivan Small Finance Bank Limited•Jammu And Kashmir Bank Limited•Axis Bank
•Jio Payments Bank Limited•The Varachha Cooperative Bank Limited•Janakalyan Sahakari Bank Limited•Vijaya Bank
•Karur Vysya Bank•The Vishweshwar Sahakari Bank Limited•Vasai Vikas Sahakari Bank Limited•Yes Bank

 

Send limits using UPI

Currently, you can send up to 200,000 INR per transfer.

 

Steps to send money using a UPI through Western Union

Western Union is the first money transfer service company to use a UPI transfer internationally.

1. Log in to your Western Union profile.

2. Choose India as your receiving country (you will need to know your receiver’s mailing address).

3. Choose to send using a bank pay out and use any payment method.

4. Choose UPI ID under the bank information section. You’ll be able to browse all the banks enabled for international UPI transfer.

5. Choose to send your transfer, and you’re all set. Generally, your transfer should be completed in minutes.

How much can I send online?

To send more than 3000 USD you’ll need to verify your identity.