Contact information for Western Union

Customer Service

For international transfers:
0800 707 9330

For currency exchange:
+55 11 5241-4070

If you are outside of Brazil and need our assistance, please call:
+55 11 3164 0697

Email: atendimentoaocliente@westernunion.com

Kindly provide your full name, CPF, and the MTCN number of the transaction so that we can expedite the service.

Support for hearing and speech impairments: click here

Ombudsman

Ombudsman’s Office phone number: 0800 600 7744
Central Bank Ombudsman’s Office phone number: 145
Email: ouvidoria@westernunion.com

Attention: The Ombudsman is the appropriate channel for you when other service channels have not been able to resolve your request. We are here to listen to you carefully, impartially, and respectfully, seeking the best solution for your case.

Please note that, to be assisted by the Ombudsman team, it is necessary that you have already registered your request with the Customer Service (SAC) and have a valid service protocol number before contacting our channel.