Contact information for Western Union

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Ombudsman

Ombudsman’s Office phone number: 0800 600 7744
Central Bank Ombudsman’s Office phone number: 145
Email: ouvidoria@westernunion.com

Note: The Ombudsman’s Office has a processing time of up to 10 business days, according to Resolution No. 4,860 of October 23, 2020, issued by the Central Bank of Brazil.

Customer Service

For international transfers:
0800 707 9330

For currency exchange:
+55 11 5241-4070

If you are outside of Brazil and need our assistance, please call:
+55 11 3164 0697

Email: atendimentoaocliente@westernunion.com

Kindly provide your full name, CPF, and the MTCN number of the transaction so that we can expedite the service.

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